Hi! I’m looking to change my phone plan prior to a trip next week - would the new phone plan start right away or only start next billing cycle (which would be after my trip)? Thanks!
Solved
New phone plan activation
Best answer by Dinh
If you are a postpaid customer, the plan change happen right away. However, you billing cycle stays the same. (i.e. You have a new plan right away but your billing cycle doesn’t change). Also make sure you are a aware of Koodo data prorating when you change your plan in middle of a billing cycle. More here https://www.koodomobile.com/en/help/proration
If you are a prepaid customer, you get the new plan and your 30 days cycle restart at the time of change.
This topic has been closed for comments
+4If you are a postpaid customer, the plan change happen right away. However, you billing cycle stays the same. (i.e. You have a new plan right away but your billing cycle doesn’t change). Also make sure you are a aware of Koodo data prorating when you change your plan in middle of a billing cycle. More here https://www.koodomobile.com/en/help/proration
If you are a prepaid customer, you get the new plan and your 30 days cycle restart at the time of change.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.