Plans & Add-ons

I want to prevent users under my account adding add-on via their phone, how to set that up?

Hello,I am looking at ordering a new phone and changing my rate plan as an existing customer.  The rate plan change is necessary to order a new phone with a tab plus.  I have a special promotion available that is $65/month for 40GB data, but the first 15 months are $50/month.  This rate plan allows me to get a tab plus for a new phone.  However, when I go to check out I do not see the promotion, and instead it shows only the $65/month plan.  There is no mention of the $15/month discount for the first 15 months.  I am hesitant to make the switch without confirmation of the discount as that is what makes the phone purchase worth it for me.  Is there any way to get confirmation of this special rate plan before confirming the purchase?Thanks for any help!

Hello Everyone, Just wanted to confirm that with these two perks i can message and call my friend free of charge as long as im in canada right? She will have a Germany simcard and landlineThanks :)

I have added 10 gb of data to my phone. It shows on my account as an addon but it does not show up on my phone. When does this take effect as I am running out of data. 

I can't apply the promo code to my account. ”Grab an extra 8GB/mo for 6 months!”I have a 360 days plan and am trying to change to $35 per 30 days using the code for 8gb extra dates per month. Unfortunately, I keep getting an error that the code is incorrect. Please help.

Hello,Account is post-paid, Blackview is in use at the moment, VoLTE seems active on account.In settings Koodo network is selected,Prefered network is 4G,Wifi calling is activated,Calling preference is Call over Wifi,but I don’t see anything indicating to enter a code or such…My home Wifi speed is over 100M.My cell signal at home keeps jumping from 4G (1-2 bars) to 3G (1-2 bars).Never was able to call over wifi before… 2 days ago we had no cell service on all our phones and no way to use wifi to call, next day cell service was back…Sooooo, how do I get to make calls over wifi?Thanks.

I would like to know if it is possible for me to add a line to my account from NS, that will be used in Quebec. 

Hello, I am currently with another provider and am interested in switching to koodo. Will I be able to keep my current phone number when doing so?  Thank you.. 

I need some US data and txt with my prepaid , does Txt250 for 250 messages including the incoming txt ?

Are you able to get extra data just for one month?

I have put my phone on seasonal hold but after a while koodo started putting charges on my account, then suspended my account, send my number to collection agency, charged me reconnecting fees...then I had to pay....this all happened while I was out of the country.Just came back yesterday evening.I want my amount to be refunded please asap. 

I needed to pay my bill, and when I logged into self-serve, I noticed there was a promotion for when you change the rate plan, you got a bonus, eight gigs of data for the next six months.I thought that was great, so I  chose the new plan, and entered the promo code. However once I clicked to pay, a new screen came on telling me it was unsuccessful, and it was themnot me and to try again later. I attempted to pay about eight times throughout the night with no success. When I woke up this morning, my account was a suspended.  I once again, log into self serve, try to change my plan and apply the bonus. Now when I try it, the part where you apply the bonus promo code is greyed out so that I can’t click on it.  And of course I can’t get anybody to get from customer service when I tried dialling 611. Anybody have any clue what I could do ? Or do I just try to explain this to the automated system, and hope for a callback?   

So my old sim card had a very old phone plan, and I recently upgraded to a new phone plan which required a new sim card that was mailed to me. Under my self serve, I now have two phone numbers associated with my account. How do I keep my old phone number and associate it with the new sim and phone plan?I tried doing the “change your SIM card” but I get an error message as a result

My daughter’s plan is $35/10GB. This month she used up all the data and has purchased three add-on of 1 GB each time for $75 in total!her current billing cycle will end the day after tomorrow. can she change her plan now to $50/40 GB now?If she can do so, can the new plan take effect immediately so that her monthly fee becomes $50, but she won’t be charged $75 for add-on?Your advice is most appreciated!

I just now see that my account has an add-on "$0 1000min International LD Add-on Free".Does it mean that I can call to those countries up to 1000 minutes free of charge?Thanks.

Hi Koodo Community,I was wondering if Koodo Plans recently stopped offering Personal Hotspot? Up until a couple weeks ago I used my Hotspot nearly daily. I recently swapped my physical SIM for an eSIM (I have an iPhone) and since i did that - Hotspot does not work. It connects via wifi or cable - give me an IP address - but websites cannot be resolved. I visited a Telus store just now, and did another SIM replacement for a new eSIM - and I was then told by the rep in store that Koodo plans no longer support Personal Hotspot?The rep then tried upselling to a Telus plan, but I want to confirm that Koodo plans do not support Personal Hotspot?  Edit: I’m getting a self-assigned 169.blah blah IP now. I’ve also reset my iPhone’s network settings - but this didn’t work. 

I want to turn off the $16 per day Easy Roam international option and just use pay per text message or call. However, in self serve the item that I think does this is called “Easy Roam INTL - PayPerUse Access”. So is this Easy Roam $16/day, or real pay per use? It can’t be both.  This is really confusing and should be called “Easy Roam -fixed daily charge” or something.  I left International data roaming and international call roaming on just case I need them ( I have an eSim and Fongo so shouldn’t) Please fix this confusing name in self serve so other people don’t waste time trying to make sense if it. thanks    

I am looking at getting a sim for my cars stereo, currently i have both my wife and I on a contract with 50GB each threw Koodo. i would prefer sharing my data from one of my plans to my cars, since we do have so much data, and would totally be ok paying 10-15 a month to do this. Now my cars stereo does support android auto but would prefer using the native software instead of a link to my phone.  If i cant share that data on my existing plan without using something like hotspot or android auto then, i am either looking for a data only plan or a plan that under 25 a month that has at least 5GB of data that i could use to stream Spotify, use google maps and do the odd lookup.  the end goal is not to have a third $50 a month bill for something that doesn't make or receive calls, if that's the case then ill search elsewhere, as i know there are $25 small data plans out there but they jut dont have much to them when koodo seams to offer alot more for a little more in cost, but again i feel

I switched to a new data plan on June 3. My previous plan included 12GB of data and I now have 20GB of data with the new change,When I check my usage, I only see 14.7GB of total data available for usage on my account.Any suggestions why it’s not reflecting 20GB of total data?

My plan currently has Koodo data & sms, and I don’t see that available as a service on newer plans.  What does it give me? thank you in advance

Does the Stream+ add-on include data usage or does it use my existing plan’s data?

Hi there, I am new to Koodo and I was sure I have 20GB of data with my monthly plan. My phone itself says I have used 5.63GB thus far and the online account says 2.5GB of usage. I got an alert that I have exceeded my monthly allowance of data and I am unbelievably confused and worried about being overcharged. Please help. 

Anyone know why a plan wouldn’t show for someone? I checked the legal and it says its avail for existing customers too, and I don’t have a tab anymore, but the plan won’t show as an option for me.  Assuming its a glitch with my previous tab account, but no number to talk to an agent and the callback time are egregious.  Thanks in advance!

Website say I need to activate but when I click on it to activate I get the message this subscription through Stream+ plan has already been activate but website still showing not activated 

Hello,  I have stream + and can not activate it. When I go to the mobile services tab in self-service  then scroll down to stream + where I would activate my accounts it states ‘ this serve is unavailable’ so I am unable to use it. What should I do?