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Stream + activation issue

  • June 17, 2023
  • 2 replies
  • 303 views
A

Hello, 

 

I have stream + and can not activate it. When I go to the mobile services tab in self-service  then scroll down to stream + where I would activate my accounts it states ‘ this serve is unavailable’ so I am unable to use it. 

What should I do?

Best answer by Flo Koodo

Hi @AlecWood 

We have removed and re-added the Stream+ feature to your services, please follow the steps here https://www.koodomobile.com/en/help/stream-plus?search_api_views_article_search_fulltext=stream+&INTCMP=KM_StreamPlusLanding_help_howTo_July2022 and let us know if you are able to activate the streaming services.

 

This topic has been closed for replies.

2 replies

D
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  • Dennis
  • Mobile Master
  • June 17, 2023

Try  learning your browser's cache and try again

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Flo Koodo
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  • Flo Koodo
  • Official Rep
  • Answer
  • June 18, 2023

Hi @AlecWood 

We have removed and re-added the Stream+ feature to your services, please follow the steps here https://www.koodomobile.com/en/help/stream-plus?search_api_views_article_search_fulltext=stream+&INTCMP=KM_StreamPlusLanding_help_howTo_July2022 and let us know if you are able to activate the streaming services.

 

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