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Issues Setting up updated Visual Voicemail

  • June 16, 2023
  • 2 replies
  • 215 views
M

Hello,

I know that there was an update for the app visual voicemail. Well, I did get a message today. I didn't know that I had to update it. I did and I got this message on my android phone:

How do I fix this? 

I tried to see if I downloaded the app on the Samsung Store or the Google Play Store and I couldn't find it (Perhaps the logo changed. I don't know. Can anyone help?

 

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2 replies

Dinh
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  • Dinh
  • Mobile Master
  • June 17, 2023

Which phone was it? I assumed you had data in your plan and it's was on? The snapshot said it need cellular data. As well, I suggest you reset network settings of the phone to see if it can help 

A Koodo customer, opinions are my own.
M
  • Midnight2022
  • Author
  • Advisor
  • June 18, 2023

Yes, and you’re right it did work. I just had to turn on one switch.

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