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Device Protection

  • June 14, 2023
  • 3 replies
  • 120 views
M

How do I cancel “Device Protection”?  It’s a monthly charge and I don’t need it now as I have a different phone with it’s own warrantee. 

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3 replies

D
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  • Dennis
  • Mobile Master
  • June 14, 2023

When you login to self serve, are you able to remove it from your add-ons?

Note that once removed, you will not be able to add it back again.

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
M

Can’t find it under add-ons!

D
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  • Dennis
  • Mobile Master
  • June 15, 2023

And the device protection is showing in your detailed pdf ebill?  Please download your detailed pdf ebill to check

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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