I’m trying to remove it but it’s not listed in my managed services per Koodo instructions. I can’t find it *anywhere* yet I’m getting charged for it. I have a call scheduled for tomorrow but I’m hoping to resolve this today. It shouldn’t be this hard.
Question
Can't remove Device Care Complete, it's not listed in my managed services
This topic has been closed for replies.
+4Hello
Normally a Device Care Complete add-on is cancel by a representative at the request of the customer. I’ve verified your account and I do not see an active Device Care Complete with us.
The device seems to be purchased at a Best Buy location. They also have their separate protection plan that is not charged through KOODO.
As it is not a service provided by us, you would have to get in touch with them in order to proceed with the cancelation.
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