Phones & Devices

I feel like I got ripped off by Koodo because I have a Huawei P40 phone which is essentially useless. The phone is not supported by Google so I am unable to download many essential apps such as Google Maps, Google Pay, Gmail, etc. When I got this phone from them, they did NOT inform me that I would experience this issue. I am hoping that Koodo customer service will understand my issue and either replace my phone with something that's not as useless or allow me to cancel my service without making me pay the remaining tab balance on my account.  

Question is quite simple. I want to upgrade my phone by purchasing an Iphone directly through Apple. I still have 1 year left on my current tab (Samsung Galaxy) but i’d rather continue to pay the tab rather than buy out and incur the nearly $600 to payout the tab. I would rather simply use my new phone on my same plan and continue to pay the tab on my old device which will be deactivated 

Wifi calling not working on my Galaxy S22. When Ive tried to register with my phone number, it says my number cant be found.

Hi everyone Sadly my samsung made its way to phone heaven via my bathroom floor.  I am looking at an online deal with the Samsung Galaxy S20 FE (128 GB, Cloud Navy) as it is Certified pre-owned and $1 a month. I have already paid off my current phone and would like to keep the plan I currently have aswell as the 5gb’s data add on I pay only an extra $1 a month for.  I turned off TabBasic in the menu to purchase this upgrade in the cart options but I dont see the add-on that was offered that I accepted beforehand. Is there a way to prompt this add-on into my cart so I can have the exact same plan with my new upgraded phone? My plan is currently 36$ a month for canada-wide call and text and 5gigs of data Best Regards Brandon

I am so disappointed that my ‘like new’ CPO iPhone 11 Pro has an after market replaced screen and is not genuine. Upon turning it on for your first time, I was greeted with notifications telling me just that, see attached. Why would Koodo not mention this?This is blatant false advertising on Koodo’s end - Customers need to be aware of these details and had I known I would have never purchased. This is now the second time this is happening, where I noticed something was off with the screen of my last CPO iPhone and the screen was incredibly buggy. Lucky for me this time my phone is actually telling me it’s a fake. Last time I had to pay to get out of my contract when the screen/phone was not worth a fraction of the cost paid and I do not want deal with that again.  I would appreciate if I could get this rectified ASAP. I just want a genuine apple screen and do not want to deal with any problems should this screen not work as intended over the course of the next 24 months (my contract).

Hello, could you please tell me if bad connection can be cause by SIM card? The reason for my question cause I can not make or receive phone calls in my own house and outside of my house too, even when my spouse next to me he can not get my phone calls and can not call me also, cause he got no signals and it just drop to try to get trough…. Today I was going to call settings and the system gave me MG  “Network or SIM card error.”  What can you recommend me to do? It’s very frustrating to have a phone, pay for the services, and not able to connect to very important calls…Please, help!

Hi there,I have a huge problem with Koodo. I closed the Koodo account last month with positive balance and my SIM card stop working but in January I got a bill that I have to pay! I am not in Canada and I don’t have a Canadian credit card.First of all, I want to figure out what is the bill about. Anyway, I try to pay with my international card but it doesn’t work.Please advice how to contact Koodo my email or how to pay a bill with an international card.

I would like to set up a second line on my account for my preteen. The very basic $15 prepaid plan is all they need. I would like to purchase a refurbished iPhone for them to use, but this isn’t possible online. Is this allowed at all? Or are the prepaid Androids the only phone option through Koodo with the prepaid plans?

Could you please add VoLTE to my account? I'm receiving the error message "The number entered doesn't match our records. Please re-enter your number." When trying to get a verification code to setup for wifi calling.I checked my add-ons on Self serve and noticed that VoLTE is not on there. Thanks in advance!  

How do you watch TelusTV + on an AppleTV streaming device?

I bought an I phone 11 from Koodo online. A rep called and he told me to go into self serve and change my SIM card number. I did. Our call was disconnected and now I cannot call out or receive calls. I can not request a call back because my phone doesn’t work. I messaged on facebook but there is no answer. Koodo assist is of no help. I did shut my phone off. I do not have airplane mode on. I am connected to my wifi. Please help.  

My phone was lost recently so it took one hell of a time getting another phone due to holidays always leaves us in an income shortage by the end of it. I now have a SIM card and a new phone but I can't log in to my koodo account. Usually my password is saved and I forgot my password. I tried to do forget my password I can't use the phone option for 2fa because I don't have my phone to receive the text. And I can't use the email because it also wants 2fa via a text message. I'm not sure how to get by the situation.

Good Day,I recently received a CPO iPhone 11 Pro - but it arrived with a non-genuine Apple Battery.As such, I cannot verify the battery health, the date of the battery replacement, etc. I know that CPO phones are checked over - but is a non-genuine repair “acceptable”?Should I exchange it for a new phone, or can Koodo replace it with an OEM battery?  Rant:This is rather disappointing. This is my first experience buying a CPO phone, and the first phone came with a faulty speaker-phone microphone.  This is the new replacement - which has potential battery issues.  (The first phone came with a 100% health genuine Apple battery). Thank you for your insight.

I placed an order this morning and got a call saying thst agent needed to verified something with me because some information didn't match. I tried calling back but got hang up. I tried using your koodo assist and it's useless. 

I have recently upgraded from an iPhone 8 to an iPhone 13. I can no longer send texts to an Android phone. Help!

I order a new phone online on Saturday and upgraded my plan as well. It’s now Tuesday and all I can see is my order is under review. Does anyone know why?  I’ve tried using the virtual assistant but it was useless. Any information would be appreciated 

Yesterday I added x2 extra lines to my bill and changed the plan for an existing line. I received x2 emails after this - one asking fi I signed in and to change my password, and the other stating possible fraudulent activity was happening on my account. i am worried that my purchases will be denied.I have tried to reach out to koodo regarding this to confirm it was me who added them but i cannot get a call back until tomorrow. can i please get a response from a koodo member? I am not sure what happened to the customer service phone number and i am not sure how adding to a forum is more accessible or convenient 

Can someone provide any additional information on how to unlock or how to get the PUK code.Thanks

Hello,It appears that I have lost access to my account, When i try to login with email or an account number it tells me there is no record of this account.Today, my phone has gone to “SOS Only” mode, and I cannot seem to get service back.Trying to find the route of the problem, I’ve checked my bank statements and it appears that no tranfer of funds has happened in a while. This was all setup as automatic, I have not received any sort of notice that bills were not being paid. I’m now trying to get things turned back on but a service call back isn’t available until Wednesday at the earliest. Any thoughts????

I purchased a Samsung Galaxy S10+ from Telus in Summer 2019. With that phone I went to Cuba, Boston and NYC twice from then until March 2020. Everything always worked perfectly. I switched from Telus to Koodo in February 2021 with a monthly plan.I went to Cuba in November 2021 and March 2022. Both of these trips my phone did not roam or connect to a network whatsoever. I never got the “Welcome to Cuba” text message, couldn’t send a text, couldn’t call anyone in an emergency. The only way I could use it was if there was wifi. I added easy roam before going as I was going to heavily rely on my phone to get us around Havana where we didn’t have wifi. Both trips I traveled with someone else, both of these people had no issues with their phones at all. One Android who is with Freedom, the other an iPhone who is with Koodo as well. I troubleshooted as much as possible while there; changed every setting, restarted, turned settings on and off, Googled when I could… nothing worked. Upon return

I am looking to purchase a Pixel 6 Pro dual sim international version phone and am wondering if it will be compatible on the Koodo network. Also windering if the sim card from my current iphone will work in the pixel 6 pro. Thanks!

I perviously had Koodo myself about 2 years ago. I have USIM with me. Is it possible to re-activate with the USIM I’ve used in the past?  

So, in an effort to digitally detox, I purchased a Sonim XP3+ flip phone (cool rugedized flip phone by the way). I noticed while I was working in Edmonton that I would get a small x on the signal bar icon when using LTE service. I would switch it to 3G and the x goes away. I switch it back to LTE and its fine for a bit, then the x returns. It obviously means I have not internet service (not that I really need it...its a flip phone..) but could this mean that there’s and issue with the SIM, phone, or is the network overloaded? Never had an issue with the Samsung S21.

I recently bought a Redmi note 11. When I type in *#*#4636#*#* I want to make sure my preferred network type is set to the correct type. Can someone confirm is is correct please? Second I have voLTE added on my account and this phone supports it but it is greyed out. Dors Koodo have to enable it for this phone?? I really will like this feature activated please. 

Hello 🤓I called a few days ago and support activated Wifi calling on my Pixel 7.  When I am on a call, it still only engages the GSM network and does not engage WiFi Callinghere is what I have done:Restarted the phone Turned wifi calling off and back onHope someone can helpThank you in advance