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1208 Topics
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Dude905Advisor
asked in Tips, Tricks & Troubleshooting
Esim question

Hello… I’m getting a new phone which has Esim option if by chance I choose this method will it effect my service plan at all? I know there a $20 fee for Esim but what I like to know if my plan can get changed or will it stay the exact same way I have it now? Thanks

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Sophia
2 years ago
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John1818Connector
asked in Tips, Tricks & Troubleshooting
WIFI calling not working

Hello I have read many of the threads about WIFI calling and it looks like I need to be flagged so a rep can fix my account. WIFI calling does not accept my phone number for e911 and I have tried all suggestions. I need this for work please help fastGalaxy s20

40416
J
2 years ago
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Mark Douglas SwanCoach
asked in Tips, Tricks & Troubleshooting
Can't send or receive MMS

For the last few days I haven’t been able to send or receive MMS messages. Everything else seems to be working fine. I did change my plan recently, but the only change to my account should have been more data. I thought it was a problem with my APN settings, but they look to be right according to other links I’ve found while troubleshooting I think? I’ve tried clearing cache for both MIUI’s native messaging app and Google Messenger, but the problem persists with both. Any suggestions?  

403913
M
2 years ago
Bigscottydawg
BigscottydawgOrganizer
asked in Tips, Tricks & Troubleshooting
Can I get my outbound caller name display to show my legal middle name?

When I signed up for Koodo, I used my legal first name, otherwise I’d run into problems with porting and the credit check etc. The problem is,  I go by my legal middle name. It’s confusing for people I call who don’t really know my first name when it shows up on their call display. Can I add my middle name to the account and then change the caller ID to that?

1654
Bigscottydawg
2 years ago
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ElyseBeginner
asked in Tips, Tricks & Troubleshooting
How can you actually speak to a human????

How can I schedule a call back? I know this is an option but it doesn’t seem clear how?

73592
R
2 years ago
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WldB22Beginner
asked in Tips, Tricks & Troubleshooting
how often can i change perk

I’m wondering if I pick a perk and want to change it after a few months am I able to?

2291
Mayumi
2 years ago
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Fishrmn1Beginner
asked in Purchases & Returns
How do we contact someone about our order?

Ordered a replacement phone for my current one that does not work most of time.Got an email saying that it would ship in one day (Dec 6)It is now Dec 12th and I have not received any tracking info OR the phone.  Searching online shows the status as ‘under review’.   I NEED this phone as it is hard to be ‘on call’ when your phone only works once in awhile.  If they have any questions they can not call as chances are my phone isn’t working.   Have received NO email about questions so I must assume there is some other delay but I can find no place to call and ask (not to mention I work nights and am asleep during most business hours).Sure hope someone has an answer.   This delay is costing me more than this service is worth.  Looks like they had no problem adding this ‘unshipped’ phone to my bill.   Strange how billing never gets screwed up eh?  Going to have to turn off my autopmt I guess.  Not paying for a service that is not being provided.G

1551
R
2 years ago
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ChrisS-815Organizer
asked in Purchases & Returns
No activation email

Hello,  I purchased two plans a couple of weeks ago.  Received both SIM cards.  For the first HFO#, I received an activation email, I have an account and everything is setup.For the second HFO#, I did not receive an activation email so I don’t know my account number or my phone number.   I check the HFO online and it shows as activated.I need to port an existing number so I can’t add Koodo SIM card to phone yet.How do I proceed?  Can I add this second SIM to my first account (this is ideal).Thank you,Chris

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C
2 years ago
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BernWConnector
asked in Tips, Tricks & Troubleshooting
Cannot send SMS on iPhone - everything else works on $15 postpaid plan

Hi,I’m a new monthly postpaid user so I’ve not run out of data but I cannot send SMS messages through iMessage.  I keep getting Failed to Send if I message an Android device.  Wifi, web surfing using data, phone calls, and blue text messaging all work..  Only sending SMS texts aren’t working.I just switched to Koodo since Apple no long supports pay per use data add ons.  With Petro-Canada mobility I had no problems sending the green SMS messages.  Switching to a cheap monthly plan makes the most sense except for this glitch.thanks in advance!

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B
2 years ago
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Brian Mc.Beginner
posted in Tips, Tricks & Troubleshooting
Real or Scam

Received a text from>  admin@app.telus.com stating that due to a data-roaming usage error we have issued a return of $87.96 and to visit our customer portal to obtain a credit>  https://mobilitycustomerreturncenter.ink  Telus-Koodo-CanadaAnyone else get this? Real or scam?Thanks for any feedback

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L
2 years ago
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EstefaniaMSBeginner
asked in Purchases & Returns
Upgraded plan but no confirmation received

I upgraded my plan and phone and I was charged the shipping. I received a first email showing the charge and that I would get the tracking number and the approval within one day. It's been two days and I haven't received anything, is there an issue?

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E
2 years ago
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SlimOrganizer
asked in Tips, Tricks & Troubleshooting
koodo LTE coverage

Why is it when I use my phone in a store my iPhone 13pro switches to 3G? Is it because of Koodo’s poor LTE coverage? What’s going to happen when 3G is dropped in Canada?

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F
2 years ago
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ripped off customerBeginner
asked in Purchases & Returns
new phone not received

I signed up for a Cyber Monday promotion including a new Iphone 11 on Nov 28. I received an order confirmation same day and my credit card was charged the 11.30 shipping fee but haven't received any info about shipping the new phone. I have several friends that signed up for same promotion on the same day and they received their phones last week already. Order number is HFO34416979.

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Dinh
2 years ago
Sazia18
Sazia18Connector
asked in Purchases & Returns
is the free iPhone 11 locked to Koodo? Is it mandatory to boot the new iPhone 11 with a Koodo sim card?

my husband got a free iphone 11 from Koodo. Its brand new and sealed. I want to know if he sends it to his mother in Bangladesh in sealed condition, will she be able to use the iPhone there? I heard from someone that it is mandatory to boot the new iPhone 11 with a Koodo sim card, is it true?

47210
F
2 years ago
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bbroadbentOrganizer
posted in Tips, Tricks & Troubleshooting
help! apartment buzzer not working

I don’t know if anyone is able to help. But I’ve been living in my apartment for 7 years now. And I have my cellphone connected to the front buzzer so when someone calls I can let them in by pressing 9 on my phone. But all of a sudden it stopped working a few months ago. (After about 6.5 years) which I thought was strange. I had an iPhone 8. My strata manager said he has looked into it (so he says) but says it’s just my phone? (Everyone else’s works though..) so I went and got a brand new phone a few months ago, iPhone 12. And it still will not work. So it can’t be the phone. When you try to buzz me it just goes straight to my voicemail and it doesn’t even show the front door ringing on my phone at all. I have a friend in the building and she has no issues at all. Not sure if there’s anything else I can do. I’ve made sure the front door number isn’t blocked on my phone or anything but I find it strange because it just stopped working all of a sudden after 6.5 years and it’s very annoyi

357914
A
2 years ago
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FergycBeginner
asked in Purchases & Returns
Order not Processing

I ordered a phone upgrade on Sunday and still haven’t gotten the shipping update, is this consistent for orders over the weekend?

461
Allan M
2 years ago
madeh2050
madeh2050Beginner
asked in Purchases & Returns
50G for $45 offer - Reeived order confirmation but nothing else since

I placed an order for the promo and received a confirmation in my email. Did it together with my spouse on the same day (before it expired), he got a debit alert for the $5 sim card fee but I did not. Now he has received email that his SIM has shipped but still nothing for me. How do I get Koodo to honour my order? Help!!

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madeh2050
2 years ago
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JohnsterConnector
asked in Tips, Tricks & Troubleshooting
Missed calls

I have recently had an issue where I’ve started to miss calls.  My phone doesn’t ring, and call logs show a missed call, but all I get is a voicemail notification.  This has caused me to miss some important calls and makes me not trust my mobile service.  I know the phone is working because in one case, they called back and it did ring and I answered.  The phone was sitting in a charger on my desk for both calls and they were only about 2 minutes apart.  I need this looked into as it makes my phone untrustworthy for receiving important calls.

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J
2 years ago
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Epic_543Organizer
asked in Tips, Tricks & Troubleshooting
Phone Number Transfer Error

Hi I got my new iPhone 14 Pro Max I am transferring number from virgin to Koodo I keep getting error try again in 1 hour or refresh page been like this for almost 5 hours my number is eligible to be ported I checked

31648
David Trac
2 years ago
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GeefBeginner
asked in Tips, Tricks & Troubleshooting
Pixel 7 Wifi Calling not working

I received the pixel 7 yesterday, and when I try to turn on WiFi calling it tries for a few minutes, then says to contact my carrier to activate it. I tried schedulling a callback to get help, but it wouldn’t allow me to and suggested the forums instead.  

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R
2 years ago
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BillTRKBeginner
posted in Tips, Tricks & Troubleshooting
Audio cutting out during calls

Hi, Recently, I’ve been told that my audio cuts in and out whenever I make a call (I have an iPhone 7). As a result, there would be times at random where the recipient cannot hear my voice (however, I can hear their voice perfectly fine during the entire call).My mother has been experiencing the same issue with her phone as well (iPhone 6 Plus). It seems like this audio cut-out happens whenever we call someone (outgoing call), but it doesn’t seem to happen for calls that we receive. We can still hear the other end perfectly fine in both cases. We have not tried calling each other yet -- all of these experiences are based off of the people my mother calls, and the people that I call.We live under the same roof and same Koodo data plan w/ family members (if that makes any difference).I’ve tried out the echo test number (+1 226 244 4444), and the test number that records and plays back my voice (+1 416 342 9562), but my voice plays back perfectly fine and uninterrupted (I verbally counted

3883
Dinh
2 years ago
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Isabella_AdelineRockstar
asked in Tips, Tricks & Troubleshooting
Difficulty porting number

I followed the instructions to port my number from Rogers to Koodo.  I have not received the text I’m supposed to say yes to, but I do note that the service provider at the top of my screen now says Koodo.  I’m not sure whether to put my new SIM card in it or not or keep waiting.  In addition, I’m porting 4 numbers….how do I tell which SIM card is for which number? 

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I
2 years ago
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sharper4Beginner
asked in Tips, Tricks & Troubleshooting
Help please, Account number error when transferring phone number

I am trying to transfer my number from Public Mobile.  I keep getting an account number error message, even though the number is correct.  Tried using the IMEI and that does not work either. I have tried to schedule a callback, but no luck as no agents available.    EDIT:  did get it to work without putting the dashes in the account number 

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Allan M
2 years ago
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snowbunnyyyOrganizer
posted in Tips, Tricks & Troubleshooting
Tips for eSim Activation/No Service Issue: Resolved with Callback

Hey all, For those having issues getting in touch with Koodo customer service, I just resolved my #ServiceIssue over the phone with them and wanted to share my experience and lessons learned.What happened: No service (data or calls) after porting in from Telus to Koodo via eSim on Mon, Nov 28.Resolution/TLDR: Koodo customer service rep activated eSim on her end successfully. After 2 days of self serve and online troubleshooting, I finally got access to another phone line to schedule a callback, which I received as scheduled with no hiccups.8:05AM - Tried to request for a callback in chat, the response: “We’re busier than usual right now, and unable to get you to a rep at this time. No worries, though. [The bot] can still help you! Select a topic [to start all over again]...” 8:07AM - Restarted chat to request a call back again, and received callback confirmation in chat upon 2nd try: “Your call is booked”! Tip: if chat isn’t letting you schedule a call, try again until it does.8:45AM -

6712
S
2 years ago
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AbraConnector
asked in Tips, Tricks & Troubleshooting
Strange SMS Message

For the last four nights, at exactly 10:30 PM, I get sent an SMS message with a link on it.  It is sent from what appears to be an e-mail address from overseas: “hossein.hamdani@ist.edu.pk” <hossein.hamdani@ist.edu.pk>.  I NEVER click on the link, I simply delete it.  But I can’t block the messages from coming through because they aren’t being sent from a number, rather an address.  This is becoming tiresome because I have to turn off my mobile data shortly before this message arrives so that any information won’t accidentally be auto-downloaded from the SMS coming through.  And this reeks of a scam.  Has this happened to anyone else, and is there some method by which I can block this from being sent?

1017
A
2 years ago

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