My phone was lost recently so it took one hell of a time getting another phone due to holidays always leaves us in an income shortage by the end of it. I now have a SIM card and a new phone but I can't log in to my koodo account. Usually my password is saved and I forgot my password. I tried to do forget my password I can't use the phone option for 2fa because I don't have my phone to receive the text. And I can't use the email because it also wants 2fa via a text message. I'm not sure how to get by the situation.
Question
phone lost can't login to email for 2fa, cant swap sim for new phone
This topic has been closed for replies.
My phone was lost recently so it took one hell of a time getting another phone due to holidays always leaves us in an income shortage by the end of it. I now have a SIM card and a new phone but I can't log in to my koodo account. Usually my password is saved and I forgot my password. I tried to do forget my password I can't use the phone option for 2fa because I don't have my phone to receive the text. And I can't use the email because it also wants 2fa via a text message. I'm not sure how to get by the situation.
Your best option would be to visit a Koodo store in person. They should be able to help you setup your number to new SIM card.
You’ll either need to do it in person at a store or schedule a callback if you cannot get the password figured out for either your koodo account or email
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.