Phones & Devices

I have a Koodo home phone.If I need a replacement, is the price the same as if I were purchasing a new phone?If the problem were just the battery, can a replacement battery be purchased?

So my phone screen died yesterday… very old, well loved Samsung A8 that is way past due for an update. So go online yesterday and order a new Pixel 7 . Then I get an email saying it will be shipped in a week! A week for a new phone, plus 2-5 days for it to get here?Anyway, then I go and check my order status and it says please schedule a call back, your order is under review. So I go and do that and then when I do get the call… they say we can’t help you… we’ll schedule another call…. which I never got.Why can’t I just call you! I want to just cancel this order and go to a company that has actual people working for it, not a call back bot. I can’t wait a week and a half for a phone, what is this 2003?So annoyed. Any ideas what to do?

Hi,I just switched to the 5G plan, however the eSIM I have is not showing the 5G option (only 3G/LTE).FYI I am on Carrier Setting “Koodo 53” and there is no update. What should I do?Thank you!

Hello:  It seems only my Telus phone calls (from support agents), go straight to my voicemail.  All other incoming phone calls work just fine.  I have unblocked ALL phone numbers that start with the prefix of 1-866, as those are the prefix numbers for all of Telus’ outgoing calls.  After I unblocked those numbers, the Telus agent I was chatting with, attempted to call me again, and it once again went directly to voicemail.  Does anyone know how to fix this issue?

Hi,I transferred my mobility service from Bell to Koodo today Jun 15. I got a text message from Bell about the number transferred, replied ‘Yes’, then service with Bell got cancelled. Now I can call, text, using data with Koodo but I haven't received the welcome text message yet after having been waited for more than 2.5 hours. I saw that many people also got the same issue. Can someone from Koodo please look into it and advise me what I need to do to make sure everything works fine for me and my number was successfully ported  (especially the emergency service like 911). Thank you!

Hi - I am trying to activate two SIM cards. I have no idea which card is for what account and I only received one email with account information. The SIM cards did not come with any information. Just the card and the envelope. How do I get in touch with a live person?As a new customer this is super frustrating. 

Last tuesday i paid two times my bill 

I just received two emails from @msgkoodo. It doesn’t use my phone number, only my email. Help, please.  helen

Do you guys offer bootloader codes for hopeless devices? I believe I got my huawei p20 pro from Koodoo and a while after I got my hands on it, Huawei decided to terminate permanently their unlocking service.Also this phone being quite secure, is uncrackable by third-party programs like PotatoNV, though I did not try any as most cost a few bucks.The software is honestly crap, hope you guys could help my case. I can provide further information on my device if needed.I am fully aware of the risks of unlocking the bootloader and it's consequences (Voiding warranty), I take full responsibility of any damage.

I have not activated my cell phone with koodo yet, but they have sent me a bill for past two month, why?

Hi Community, I am travelling abroad and have had someone message me some important information to my phone number. As I’m on prepaid I am unable to activate easy roam. Do you know if there is a way for me to receive this text message? thanks for your help. 

When I click on the option to view phones I always get the message below. Why is that? 

I just ported my number over from Roger’s yesterday.I’m an iPhone user.I can’t send or receive texts to/from android users. I also can’t get a callback from Koodo.Please help. I’ve tried every setting that I can think of.    

Hi! I have been Koodo for since the start of the year but I get a single bar and sometimes no reception in a basement unit where I got full signal with Fido. I have an S21 model number: SM-G991U1I am also unable to get Wifi calling to work as whenever I enable it on my phone, there is a prompt to input my phone number to get a one-time access code. When I input my number it says “The number entered doesn’t match our records. Please re-enter your number.” Any help would be appreciated.

I’m trying to port out my number to another carrier but it keeps getting rejected because there is no response from Koodo.  I don’t see anything that would be blocking the port out but Koodo is either not responding or rejecting it and I have no way to find out what the problem is.   How in the hell do I find out what the problem is if I can’t talk to anyone?

We purchased a refurbished Iphone previously and our recent purchase of refurbished Iphone quit working after a couple days of transferring data from old phone. Display error was noted upon initial set up “not genuine part”, which did not go away after a few suggestions. A couple days later the screen no longer responds and we would like to return the Iphone, but we cannot delete personal data from the phone since screen is not responding. Koodo’s response time to my concern regarding returning an Iphone that still has personal data downloaded is painfully inadequate. I am done with Koodo and its lack of support!!!!!

My voicemail notification pops out about a week ago and has been hanging there with no way to clear it. I called the voicemail box probably over 100 times and there is no new or saved voicemail messages at all, but the notification is just not going away which has been super annoying and frustrating.Restarting my phone doesn’t work, removing the sim and reinstalling doesn’t work, using the chat in self service doesn’t work...my phone is a LG Velvet 5G which I’ve also tried any possible solutions to remove this notification but failed…Does anyone come up with the same issue before and has any suggestions? Thank you. 

i can’t renew  password.  It is frozen and I can’t even access the virtual assistant

I have been trying (6 times) to contact “customer service” and was told that a text would be sent to me to arrange a call-back. Never happened - no text and of course no call-back. How do I get help with this issue?

I recently upgraded my phone to iPhone 14 and Koodo was supposed to provide promotional bill credit towards my monthly bill, but I am not seein bill credits on my bill (2 billing cycle has passed). I called customer service but they were clueless and unhelpful. Anyone came across same issue recently and if so how did you solve it??

I have a Pixel 6 Pro. I am in a remote camp with only wireless connections. I came up a few days ago and was able to make calls and send texts through wifi. Today I cannot make or receive any calls or messages. I followed a lot of the online suggestions and also reset my network connections. I've had VoLTE as an add on for years. I keep airplane mode on since my phone would be constantly looking for a mobile network to connect to and there are none here but I have tried making calls while switching it off.Please help as I need to connect to my calls for work and will not be in cell range for weeks. Thank you. 

I just received a pop-up message on my iPhone saying: LTE Calls Turned OffKoodo has turned off LTE calls on your account. Why is this?What does that mean?Am I not allowed to make calls anymore?Why is there no email from Koodo with an explanation?

With my Easy Roam connected I can’t call Toronto from Portugal. Always a reply “not a correct country code” 

I want to upgrade my phone but have it shipped to my work address where I will be when delivery occurs (no one would be home during delivery hours) Do I have to change by billing address to my work address to do this?

Hi! MMS is not working, not sending not recieving.  Tried to reset network setting, telus specialist personally tried to solve it also for about 40 minutes, tried also different SMS apps to send. Nothing helps.  He said it is something wrong on Koodo side.