Phones & Devices

I signed up last Saturday and the SIM card has not arrived (Wednesday) as Koodo Committed (2-3business days) But, the billing cycle has started .. I can’t find any info on the web site and can’t find a way to talk to anyone. How am I supposed to proceed??

My son is on a pay as you go Koodo plan, I’m noticing that my iMessages to him aren’t going through to him unless he is in wifi, yet he’s got data! The messages not even sending as a text message to him unless I turn my iMessage off on my phone. What could be the problem?? Thanks so much 

What comes in the box for a new Samsung S 23 phone? Wondering if the charging cord is included.

Hello, I need to access my voicemail immediately. I’ve read articles that you can get a text message to reset your voicemail however I DONT HAVE ACCESS TO MY MOBILE. Is there another way KOODO can send me my voicemail password through email?? I NEED THIS IMMEDIATELY. 

My voicemail says it needs a number. However, I put in the number given associated with my area code and it says I cannot change my number...... what in the heck ?

Hi, I just switched to a 5g plan last week but I am unable to switch from LTE to 5G on my iPhone 12 Pro. I checked the coverage map on Telus and nearly all of Vancouver is 5G covered, but even though trying from different places, I can’t get 5G to work. I’ve set it as always on as well.

I Dont like my phone that I am on contract with Koodo and want to change the phone.Can I pay of my Remaining Tab balance and trade of the phone to buy a new phone from samsung store ?I will continue to use Koodo till the end of agreement,Do I need to pay Tab Bonus balance in this case as I will be using Koodo service till end of the agreement.Please suggest

I am a new customer. I applied for a card in Vancouver. I want to stay in Whitehorse, Yukon for a long time. Please help me lower my taxes. Thank you!I hope the customer service representative returns my call.

I’m travelling to Europe later this week and would like to look into an eSim for a short international plan. I’m going for two weeks so paying $15 a day gets pricey. I’ve seen a little info online about them but I’m not a very techy person. Does Koodo offer some type of esim you can purchase for a short trip. I’ve seen a couple online that are about $50 for 30 days and 30GB of data. Any info is appreciated! 

I just transferred to a new phone with Koodo. Everything went fine except it won’t connect to the network or cellular data. I can’t make phone calls. I can’t get help from Koodo because I can’t receive or make calls. Is there an email or someone that can help me?

I  just ordered a new phone and added a new line to my existing account. During process I selected the desired area code and city. Do I get get choices of what phone number I prefer? If yes, when does this take place?

Why is it so much more economical to purchase the exact same phone elsewhere than to purchase through Koodo? Plus a plan change is necessary at $15/month more. Insult to injury, if for some reason the phone was lost or damaged, there is a huge payback penalty. Urgh. really??

ESIM I bought today is connected but nothing popped up for a network/cellular service, already restarted phone.. any tips?

My phone keeps getting kicked off kooko network. Bill is paid, bought new sim card. I did all the trouble shooting things. 

Hello,I recently changed my mobile phone plan to the new 5G plan offered from Koodo on my Koodo-bought "Samsung Galaxy S20 Ultra 5G" but it doesn't seem to give me the 5G option/signal network anywhere. That's literally the only reason I switched over the new plan since I had originally bought this 5G phone from Koodo for that specific purpose.I live in a 5G covered area. Tried to restart my phone, reset my Network settings, remove/re-insert my SIM card to no avail. I saw another post about someone with a S20 FE 5G having similar issues where multiple people with that same phone are having this issue too, but no one with my phone model specifically so I decided to see if someone else here has this issue.My partner has a Samsung S21 Ultra and she gets 5G network some times randomly without even being on the Kood

I lost my cellphone and waiting for an important phone, how can I do call forwarding remotely? 

Hi :) Recently moved back to Canada and am in Alberta at the moment but moving to BC in a few weeks. Is it possible to get a SIM card with a BC number while in Alberta? Or do I need to get an Alberta number for the weeks here and then change it when I move? I have my own device. Thanks!!

A few days ago my data ceased to be usable. I have over 10gb of data usage left on my account this month. I did a speed test and am receiving 2mbps. I have not changed my phone, my plan or my location. My phone is 2 years old, everything else still works just fine. I have restarted it and taken out and put back in the sim card.

Hi folx,I have a new phone and although I can send pictures through text, I cannot send longer texts.Things I've done so far:* Checked that MMS is switched on* Checked that my data is enabled* Checked that my data is working* Tried numerous times to hit resend* Turned power off* Cleared cache of my messaging app* Cleared memory of my messaging app* Cleared cache of all of my apps* Factory reset I've read just about two dozen articles in trying to fix this issue to no avail. Any new ideas would be appreciated.

2 days ago, the Pixel 7 Pro was listed as a phone option to buy, but now it’s no longer there. What’s up with that?

This can't be normal! I've been having issues with my phone for a few days and these is my most recent speed test. I've restarted my phone with absolutely no difference. I believe that there is a way to restart the network itself but you know how easy it is to get a hold of anyone at Koodo to help  🙄

Hi there, I am existing Koodo Customer and planning to change my existing phones. I have two connections. My current plan is much better and serving my all needs for communication. I don’t wish to upgrade my plan. When I am going to order new phones for my existing connections, I am forced to change my plan which I don’t wish to change. How I can purchase phones without changing my current plans?  I am loyal customer of Koodo since last more than 8 years. So I think there should be some loyalty rewards and I should be able to buy new phones with my existing plans. I also tried to look for customer service email but unable to find their email. I also tried to call them but due to long waiting time period, I was not able to connect with them. Thank you,

The basic messenger I've been using for years now won't display images or videos but instead offers a downloadable link, which I can never download. "Tap to download", then I get "Mobile data is turned off. Check your settings." when I tap it.I've never had data, I only use wifi. I'm not very knowledgeable when it comes to all this so a little advice would be appreciated. I'm using a Samsung A03s. Thanks.

Hello,In an ideal world, I’d like to use two SIM cards for the same account (1 in a phone, 1 in an LTE router).Question 1: is that an option? For the time being, I’d like to at least be able to try out my LTE router and see if it works as I expect. My phone currently has a nano SIM card and I managed to find a micro SIM card that came at the same time but that I had never used. Question 2: Can I use that micro SIM to try out my router without messing up the SIM that I use on my phone? Will trying out the Micro SIM deactivate my nano SIM somehow or get me to be charged twice?Thanks in advance!  

I have a pixel 3xl and have been using it as a hotspot for over a year now.  I have recently moved, and am less than 100 meters from a cell tower.Since moving I am encountering DNS issues when used as a hotspot.  Most of the time the connectivity is great, however I am encountering situations where some urls will be reachable and others not.  This happens for up to 10 minutes at a time.I have changed my DNS settings (from automatic to 8.8.8.8) in windows 11 to determine if that’s the issue, but that hasn’t alleviated the symptoms.  Windows Diagnostics tool states that it’s a DNS issue, and the responses I am getting from failing browser-based requests are along the same lines (for example: ERR_NAME_NOT_RESOLVED).I have tried multiple different computers and am experiencing the same intermittent issue, although I haven’t noticed this issue on the phone itself… any help identifying the issue would be much appreciated!