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Question

Koodo network started switching to extended network coverage (Telus EXT) regularly, which drops Wi-Fi Calling

  • 4 October 2023
  • 2 replies
  • 161 views
B

Since yesterday, whenever I have poor reception, my network kept switching into extended network coverage (ENC) / roaming mode (Telus EXT)… which drops Wi-Fi Calling.

I’m living in the province Quebec, in an area where all networks are often saturated (lots of new residential constructions), and I need to have Wi-Fi Calling, especially since I’m working mostly from home.

I guess another provider upgraded its antenna nearby, but the reception is still poor/unreliable, so even on ENC roaming, calls/SMS don’t go through. And since I’m on ENC, VoLTE isn’t supported, so Wi-Fi Calling keeps dropping.

 

Any way to block ENC / getting Wi-Fi Calling while on ENC?

 

I looked through my phone’s parameters, in developer mode, to block ENC, but cannot find anything (Moto G Stylus 5G (2022)). Also, I thought at first it was a bug, so I tried all the usual tricks (upgrading/restarting/removing SIM card) with my phone, to no avail.

 

Thanks.

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2 replies

Dinh
Userlevel 7
Badge +4

Normally all phones should have the option to disable automatic carrier selection and manually select Koodo. The option should be available in settings>> connection>>mobile network>> network mode

A Koodo customer, opinions are my own.
B

It works, thanks for the tip!

I didn’t realized manual selection would prevent my phone to get on other networks when the Koodo one is unavailable.

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