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992 Topics
3,812 Replies

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992 Topics

ShmenbBeginner

is Koodo home internet provided through their network or a cable like fibre optic

Wondering if the new koodo internet is provided by their network the same way my phone gets it or if it is the more common wire to a modem. I need internet that is non invasive to the property i rent, the landlord here won't allow anything done to the house and there is already 2 separate people getting internet from fibre optic modems

Anthony91Beginner

When i log into my self serve and go to browse for a possible phone upgrade i get this message on my screen. Wait a sec...It looks like you can't add a line or upgrade your phone online. Dial #227 from your phone, or 1-855-325-6636 toll-free for details. When i go to add something to my cart it also says items you are trying to add to your cart are not compatible with items in your cart when the cart is already empty.

2135

1 year ago

rstorBeginner

asked in Other

Does Koodo also keep a text message history up to 6 months?

How to retrieve last 6 months text messages without using your device? Does Koodo also keep text history in case we need it?

3221

1 year ago

PhilandAprilBeginner

asked in Other

Stop ALL 3rd party application purchases

Is there a way to stop all 3rd party application purchases on our phones?

622

1 year ago

noahsr243Beginner

asked in Other

using unlimited International calling perk while abroad

Hi, I am currently in Thailand and wondering about making calls back home to Canada, if I change my perk to unlimited international minutes can I make calls for free on days I use easy roam?

2011

1 year ago

yacineHAdvisor

asked in Other

Is it possible to track my Phone with the Sim Card even with a Data-Block

Hello,I lost my phone somewhere and I have a data-block on it. Is it possible to track it with the Sim Card even with a Data-block.

2678

1 year ago

ReidkonBeginner

asked in Other

Activating new eSIM from outside of Canada

I am in Mexico and my old Pixel 7 needs to be replaced. I am using an eSIM for Koodo and a physical SIM for the Telcel network. My new phone is a Galaxy S23 and I will be switching the physical Telcel SIM to it and using a new Koodo eSIM voucher to switch my Canadian number to the new phone. My question is, will be able to activate the new eSIM without being connected to the Koodoo network?

1351

1 year ago

BrittBruntBeginner

asked in Other

Can i pay off my tab in separate payments or do i have to pay it in one lump sum

I want to pay off my tab but I’d like to be able to pay it in multiple payments. Is that possible or do I have to pay it in full?

781

1 year ago

queriesConnector

asked in Other

Call forwarding to voip

Can call forwarding be used to forward messages and calls to a voip number?

1374

1 year ago

Dan HCoach

asked in Other

Re-use a Wireless Home Phone ZTE WF723CA hub

I had Wireless Home Phone for my Mother in an Assisted Care facility. This is a great solution for seniors.My Mother no longer needs the service. Can I give away / sell / reuse the ZTE Hub?The only option I see for a new Home Phone line requires buying the hub again. Bring your own device doesn’t seem to be an option.Can existing or new Koodo customers use my hub? If so, how?Thanks

2031

1 year ago

lblaikieBeginner

asked in Other

email offer from Koodo with phone number

Looking at an email that apparently came from Koodo, stating that I can switch carriers from Koodo to Telusthey have an amazing offer of 100 gb, 5g + planincluding usa Roaming… for $70.00 per month.Call 833 896 0454is this a scam….. have not called the number because i cannot talk to anyone to confirm, I talked to Telus they know nothing about this

9324

1 year ago

cyanBeginner

asked in Other

Recover voicemail after switching carriers

Hi, I switched from koodo to telus a couple months ago and didn’t realize that my voicemail didn’t switch over, is there a way to recover it? It meant a lot to me

1684

1 year ago

I.Y.Beginner

asked in Other

Not receiving MFA texts while abroad

Hi there, I am abroad and am not receiving MFA texts. I am on iOS, I made sure my data roaming is on on my Koodo account (and I had an email confirmation about it) and is toggled on on my iPhone, my wifi calling is on, I've got network coverage here (got bars) but no still no incoming texts. I checked to make sure the numbers were no blocked and that my text inbox is in capacity to receive texts. I did other 101 troubleshooting too (airplane mode on/off, restarted my phone, I know for a fact that local network is not blocking texts because I visited here before but used to be on Bell then). I am out of ideas as to why I am not getting any incoming texts anymore, really need that 2 step MFA on. I called my bank for a 1 time permission but wanted to connect with Koodo customer service and see what’s up, maybe something with my account. Thank you!

3432

1 year ago

1GrtdaneBeginner

asked in Other

Magic Jack VOIP phone and Koodo Home Internet

Have receently installed Koodo Home internet and now my magic jack home phone does not work. I have unplugged, reset all euipment and still no luck. Looking online it has been suggested that I have provider “open ports 5060 through 5070 on the router/modem” Help…….

2236

1 year ago

Preet31Rockstar

asked in Other

Support ending for my phone

Yesterday I received a call from Koodo saying that my phone will not be compatible in the coming months and that I need to replace my current phone with a new one. My phone is a 4G LTE One Plus 7 Pro modelIs Koodo migrating to 5G only? Kindly advise!

32110

1 year ago

ccoelhoBeginner

asked in Other

Koodo Home Internet questions.

Hi, considering purchasing Koodo home internet. I have rogers already. I want a second internet connection in my house. Can I keep rogers active in parallel with Koodo or will Koodo require use of the same internet cable from outside the house? What modem is being used? Can it be set to bridge mode? Who is the provider of the infrastructure Koodo is using? How do we get support if the service goes down?

15315

1 year ago

CW_4321Beginner

asked in Other

New Koodo Internet Service - what media type?

Does anyone know what transport medium the new Koodo Internet Service is carried on in Ontario? Is it a re-sale of Cable/ADSL from a wholesale provider like Rogers/Bell, or is it using the Koodo/Telus wireless network? Something else?Thanks!

3261

1 year ago

Beth HawthornConnector

asked in Other

my iPhone is stuck in SOS mode and won’t connect to the network

I have an iPhone 11. And yesterday my phone went into SOS mode and it won’t connect to the net work. I cannot phone anybody and I cannot receive phone calls either. I have googled this problem and spent lots of time trying everything I can find. Still nothing working. I have tried to message Koodo on the Facebook page and no response back. How do I get help?

280818

1 year ago

Paul MBeginner

asked in Other

New Sim card needed ?

Bought an Apple Refurbished iPhone 12 Pro and upgraded my plan to a 5g speed 60 gig plan . Question I am asking is I have the original sim card in my iPhone 8 and it does work on 4g obviously so I am reading it will work for 5G as well. Do i need a new sim card for the new iPhone or don't worry about it everything will work fine.

KMBBeginner

I live in a small valley where cell coverage is one bar at best. Wifi calling is my only option for reliable phone service while at home. Surrounding areas all have adequate coverage and this cellular desert problem applies to only about 11 houses. While wifi calling serves well under normal circumstances, during a power outage there is NO service. Is there a solution to this?.I’ve been told that a modem connected to a UPS will not solve this problem during an outage. I am seeking reliable solutions, as not having connectivity in a power outage is unsafe and problematic.

1443

1 year ago

MimizBeginner

asked in Other

Service shut down after 3 months?

I’m currently living close from the Baie-James. Is it true that my service is going to be shut down after 3months because only Bell is allowed to use those towers for long term. People told me that companies affiliated to Videotron need to changed companies since we cant use our service after 3 months.

772

1 year ago

Refusing-1EggingBeginner

asked in Other

SIM card not arrived

Got email saying it was shipped Sep 13. Today’s Sep 28 yet it still hasn’t arrived. What can I do?

1711

1 year ago

duanewwadeConnector

asked in Other

RMX3301 Realme (GT2 Pro)

I am interested in this phone, however I am unable to desipher the information on compatibility.Is there anywhere I can find this information? Everything looks like it will work, but I’d like to be sure, priorto purchasing it,

1094

1 year ago

CeddieBeginner

asked in Other

Not receiving all group messages - iPhone 15

I seem to be getting all calls and text/imessages from individual people. But in group imessage, I only get about 80% of the messages. Therefore, I get confused when I only get messages 1,2,5,6 etc in a thread. Would appreciate any help! thank you

AmySpekBeginner

we don't use a credit card, how can we pass the credit check then?

1631

1 year ago

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