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I installed an E-Sim card from Instabridge on my Samsung S21. When I tried to switch over to use it in the US, I got a message stating: “If you switch, your phone will restart to install apps and features from Instabridge. Some apps installed by your current service provider will be removed and the app data will be erased."This is a scary message as it does not indicate what apps or data is being removed.Instabridge denies this is part of their usage. Samsung did not answer my query correctly.Does Koodo do this? And if so, what apps would be removed and data erased? Or does Samsung do this?Needless to say, I did not use the E-Sim and got refunded. But now I am leery on using any E-Sim card on this phone.

I went into my iPhones settings under Voice and Data and would like to know where can I find the option to disable LTE/VoLTE on the phone. 

Long time Koodo customer.  Happy with the service.  Recently offered a much improved plan from Telus as part of an employee purchase program.  Unlimited Data ( throttled after 50 GB ) for $45/mo on a bring your own device program.Because of long satisfactory relationship with Koodo, I want to see if they were prepared to offer any changes to my existing plan to induce me not to switch.  Unfortunately I cannot find any way to discuss this with a live human being.Do I just assume that conversation won’t happen and proceed to switch to Telus, or is there some way to talk with a live Customer Service person? 

Hello everyone,I am experiencing an issue with Koodo where I am not receiving any messages from overseas, including SMS from real people or bank codes(MFA). I have spoken with the senders, and they have confirmed that they have sent the messages to me, but I have not received them. Restarting the phone does not resolve the issue. Is there a solution to this problem? 

I’ve been trying to make calls from abroad and I keep getting the message « call ended » as soon as I dial anywhere, even in the US. I even tried to reach my voice mail, but nothing works! Usually I’m in Canada, but currently in the US for travel. My spouse’s phone does work and we both have the same Koodo service with roaming on. It’s quite frustrating considering the roaming charges and can only use cellular data internet… can anyone help getting out of this situation? Thanks in advance. 

I have seen the offers for Internet Service from Koodo, and I am tempted to move away from my current provider …. but what do folks use for TV services.  Are you forced to go back the Bell or Rogers?  I have anApple TV device, does that work with Koodo?

Not debugging kernel after hard reset, should I be concerned?? 

Do I have to change my and my husband’s phone number if I switch from Virgin Mobility to Koodo?

Hey - I want to find the serial number of a phone I don’t have anymore. I bought it in 2016. Anyone know if Koodo will be able to send me the old invoice? Thx!

Is there an outage map? My home internet suddenly stopped working. I restarted the router/modem and I’m getting the red light indicating no internet. 

Hi! I called to cancel my second line but your rep decided to cancel my account and my main Sim. Now I have no phone. My Mom passed away 2 weeks ago. I have calls and texts I am doing to deal with her estate and services. Now my account is cancelled, I can’t call or receive texts. I am also supposed to receive a call about jobs as I have been applying and unemployed for 4 months and now am I able to get my number back even!!!!????So I had to reactivate a voip line and pay for texting just so I can get even a call back from a rep because you can’t even call you directly anymore!!! AND I have to wait over an hour for that call back even. I am livid and distraught! 

Without warning, or agreement, Samsung blew in with their AI called UI 6. It’s not ‘Artificially Intelligent”  it’s a artificial Idiot! It brooked the phone, It used Dark Patterns to announce itself and now, can’t do any thing with it, no Icons, no swipe, keyboard, tap, nadda. Just a screen patting themselves on the back announcing AI UI 6 has taken over and can’t do plaything expept run up a bill.There a lot of couch wanna be tech telling people to do this, that or the other thing and don’t realize one can’t access anything on it. Use safe mode, swap SIMs, buty another phone and try to sell the paper weight.Samsung takes no responsibility, is unreachable, I no longer have a $1,200.00 paperweight., just payment to Koodo.I know it’s not all Koodo’s fault, but I can’t keep paying for mobile service if the phone won’t even show anything but Samsungs artificial idiot saying how smart it is.If I cancel with Koodo, do I still have to pay the fine for early cancellation? Or will I have to kee

I tried searching Koodo's FAQ but I couldn't find anything (or I couldn't use the right search terms)Basically - If I travel somewhere and put my phone in Airplane mode for a week (or two weeks) and someone sends me a text message on the first day I leave...Will I receive that text message when I turn Airplane mode off? (And if so - does anyone know how long those messages are cached for?)Thanks!

Hi, I just signed up for Stream+ Basic that comes with Disney+ Basic with ads.  I have an existing Disney+ Premium subscription that is paid up until July 2024 so I would like to continue using this and then cancel at that time.Does the Koodo Stream+ Activation method for these services expire after a certain time; ie will I still be able to activate Disney+ Basic in July?

I have seen a few different answers online regarding Motorola Edge 2023 esim compatibility. Some say yes and some say no. Does anyone actually know? I will be travelling Europe this summer and I need an esim compatible phone. Thanks!!! 

We have a security camera system that sent out a still image to [phonenumber]@msg.koodomobile.comThis stopped working last week. Anyone have any insights on this?

I already have Netflix  and Amazon Premium but not Disney.  All are accessed on my TV through Roku. Netflix has extra member with solo access.Are there any issues about signing with Stream+ and Roku? 

Hello, I am a newcomer and still new how international calling works here in Canada. 😊I am not sure if i can call the hotline or landline to the Philippines with my Unlimited International Call Perk with Koodo, I tried calling but it always says “6UM1 not in service”.Thank you in advance for your responses. 😊 

Hi,Can we add extra members to Neflix Premium when we subscribe to Stream+ Premium? How does it work? (adding the member, paying...)

Would I be able to keep Netflix and remove the other streaming channels? Since I rarely watch them anymore.

Hi,I’ve now received two calls from someone claiming to be a Koodo representative who knows my first name when they call, so clearly have some of my information. The number they are calling from is 1-866-369-9826. I haven’t yet said a word to them and I hang up once they’ve said their first sentence.  I would like to know if these are legitimate calls from Koodo or if I should block this number and forget about it. Thanks

Hello.My family switched to Koodo at the end of December. Calls and Internet work perfectly, even better than with the previous operator. This is my personal opinion. I use a phone with the Android operating system. Since I did not immediately use SMS messages, I did not immediately notice the problem.And the problem is that I cannot receive the text of the message. That is, the message itself arrives, but it cannot be downloaded and is displayed as an unloaded cantina. After I ask the contact to send me a message again, that is, when I write first, then the message is loaded and I can see it. In addition, now I cannot send pictures via SMS, as was the case with the previous operator. I checked the SMS settings and everything is fine there. Can someone help me with this?PS I apologize for my English, I am recently in Canada and my English is not very good so far.

Does Koodo support the Apple Series 9 watch cellular feature?Thanks,Mark

I just saw the deal for $59 a month for internet + the subscription services. I already have Koodo internet for $60/month, I subscribed a few months ago. Is it possible for me to switch to this deal and have both for $59/month? Or could I cancel my current internet service and switch to this one? Thank you for the help. 

I’m scheduled to activate home internet tomorrow and received the equipment in the mail.  I’ve just been informed that it would cause havoc in my house to switch from Bell due to a complicated setup here and so I want to cancel the activation (I know I’m to do it myself).  But I don’t know how to inform Koodo and I’ll need to return the equipment.  Anyone out there know how to do this?