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All discussions about other Koodo-related topics.

  • 1,006 Topics
  • 3,886 Replies
1005 Topics
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batista0001Beginner
asked in Other
Can't receive incoming calls and text messages

Hi, I have a problem with receiving calls and text messages from other networks. I asked my coworkers who are with Freedom, Fido, etc. to call AND text me but they said the call goes straight to voicemail. I did not receive any of their text messages either (even though they sent one). I think this all started last week, when I went back to Koodo from Fido via a winback offer. I was originally a koodo user from 2018 until now. Took the black friday deal of Fido and ported my number there. And then back to Koodo when they called me with a winback offer. It seems like I can call and text anybody just fine. Data is also working great (5G). I have also tried some methods that were posted here before such as: None of these work for me. I also contacted Koodo Assists with a scheduled callback but it seems like they can’t reach me either because it goes straight to voicemail, I guess? Thanks,

8186
Flo Koodo
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Luyao XiaoConnector
asked in Other
don’t need buy a voucher to convert eSIM for iPhone

I found I can convert my physical card directly to eSIM on iPhone 15, while the website said anyone need a voucher to convert, But this time I changed a sim card but same number, I can’t convert it directly on iPhone now. anyone know why I didn’t need one before but this time I need voucher to convert?

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morty11Member
asked in Other
STOP TEXTING ME AT 2AM

Why is Koodo sending text messages at 2am and waking me up? How do I stop this?

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DanynoushBeginner
asked in Other
Questions About Home Internet

Hi I have some questions about the home internet service Koodo provides. Is there any activation fees and or router or modem rental fees or is it purely 55 dollars a month for koodo subscribes plus tax? Is it cable based? how long does this deal last where subscribes get it for 55 and will it change after you lock it in thanks for any help

4561
Dinh
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CoulsonConnector
asked in Other
No tracking info received

I purchased a BYOD Data plan and am expecting delivery of a SIM card. I received the email that said "My order is on its way" but there is no tracking info in the email. The email shows Order number: HFO36783317 which is a hyper-link to UPS. But the email says the package is "via CANPOST REGULAR MAlL". The order date was Nov 23 and shipped on Nov 25. It is now Nov 30. I would like to know the tracking number.

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TashtashBeginner
asked in Other
Internet technician visit

I just signed up for Koodo internet and my start date is next week. I got my order confirmation and there's no info about whether a tech needs to visit or not. Does that mean no visit is required?

3101
Bernard Koodo
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SteveAdvocate
asked in Other
Does Koodo Piggyback Other Towers - No Telus Towers but Great Reception

Hello, Had a quick question for everyone. I was looking at the cellular towers in near Haliburton. I was looking here and I noticed that there are no Telus towers in that area. I find this odd because I get great reception in that area and my phone never “roams”. Does Telus piggyback off other carriers? Can someone explain how this can be? Rogers cannot offer LTE internet to my location but Bell can. Unfortunately, the Bell tower has been full for years and will continue to be so for some time. I was thinking a decent Koodo/Telus plan could do the trick and I would stick it into a phone with hotspot or an LTE router. If I want to go the latter route, I want to figure out what towers it would be using. Thanks!

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GEKSCBeginner
asked in Other
Easy Roam - Azores

Has anyone used Koodo's Easy Roam in the Azores. The Azores are part of Portugal, however Koodo's Easy Roam country chart does not specifically indicate the Azores as part of Easy Roam. Anyone who can assist, greatly appreciated. I am still waiting clarfication from Koodo on this matter.

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bennymobileBeginner
asked in Other
Koodo Call Control with Voicemail Redirect Feature

We have some friends and family that are also using call control directly through the TELUS Mobility provider. The TELUS Mobility call control feature includes a “Voicemail Redirect” toggle in the preferences section where it gives the users the option to allow incoming callers who failed the screening prompt to leave a voicemail instead of denying callers completely. Also, the TELUS Mobility call control provides their users the option to add more than the standard 10-digit numbers for acceptance list (such as international callers). Are there any options for this with Koodo?

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Jonathan009Beginner
asked in Other
Koodo, not honoring the Refer a friend.

So I have been trying to communicate with Koodo Refer a Friend at the email koodomobile@support.sparkrefer.com for over 2 months.. All they keep saying is they are investigating and will contact me after. After 7 emails and 2 months of waiting NOTHING is going on. I included the refer a friend email from my dad and still nothing from them I have a feeling they just dont care at all? Anybody else having this issue? im wondering with all of this bad customer service if this is worth staying here?

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RachneguConnector
asked in Other
EPP

Hi there, Just wondering if a Koodo rep could assist with a question I have. I have a EPP discount on my bill through my employer, and I just upgraded my phone today and chose a new plan. Will my EPP discount carry forward with this new plan or do I need to send off a new form requesting the discount, since I got a new phone and plan. thanks!

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kk99Beginner
asked in Other
credit check - soft hit or hard hit

Koodo asked me for a credit check to become new client, is this the soft hit or hard hit? Thanks.

5883
Dinh
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KhawrysBeginner
asked in Other
was this a scam email?

Hi! I called 18336681818 to request a win back deal. I was told I didn’t qualify. Then ten minutes later I got a call back that I did qualify, it was the same person. I wasn’t 100 percent sure it was Koodo so he offered to send a verification email which came from telusservice@i.telus.com any clue whether I need to be worried about Spam?

4592
Flo Koodo
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hightidesBeginner
asked in Other
Canada US Plan Newbie

I am new to mobile phones and now have a Can-US Plan $60 @100GB I make cellular phone calls and send texts pictures etc., by cellular within in Canada Does texting by itself within Canada require data? Does sending video/pictures within Canada require data? Is the process the same in the US re cellular phone calls and texting video and pictures? Does the US require data roaming be on for phone calls and texting etc., within the US and to Canada? Thanks

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Sophia
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ShmenbBeginner
asked in Other
is Koodo home internet provided through their network or a cable like fibre optic

Wondering if the new koodo internet is provided by their network the same way my phone gets it or if it is the more common wire to a modem. I need internet that is non invasive to the property i rent, the landlord here won't allow anything done to the house and there is already 2 separate people getting internet from fibre optic modems

63245
Bernard Koodo
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Anthony91Beginner
asked in Other
when i go to upgrade

When i log into my self serve and go to browse for a possible phone upgrade i get this message on my screen. Wait a sec... It looks like you can't add a line or upgrade your phone online. Dial #227 from your phone, or 1-855-325-6636 toll-free for details. When i go to add something to my cart it also says items you are trying to add to your cart are not compatible with items in your cart when the cart is already empty.

2395
Bernard Koodo
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rstorBeginner
asked in Other
Does Koodo also keep a text message history up to 6 months?

How to retrieve last 6 months text messages without using your device? Does Koodo also keep text history in case we need it?

3531
Dinh
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PhilandAprilBeginner
asked in Other
Stop ALL 3rd party application purchases

Is there a way to stop all 3rd party application purchases on our phones?

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noahsr243Beginner
asked in Other
using unlimited International calling perk while abroad

Hi, I am currently in Thailand and wondering about making calls back home to Canada, if I change my perk to unlimited international minutes can I make calls for free on days I use easy roam?

2121
Dinh
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yacineHAdvisor
asked in Other
Is it possible to track my Phone with the Sim Card even with a Data-Block

Hello, I lost my phone somewhere and I have a data-block on it. Is it possible to track it with the Sim Card even with a Data-block.

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ReidkonBeginner
asked in Other
Activating new eSIM from outside of Canada

I am in Mexico and my old Pixel 7 needs to be replaced. I am using an eSIM for Koodo and a physical SIM for the Telcel network. My new phone is a Galaxy S23 and I will be switching the physical Telcel SIM to it and using a new Koodo eSIM voucher to switch my Canadian number to the new phone. My question is, will be able to activate the new eSIM without being connected to the Koodoo network?

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BrittBruntBeginner
asked in Other
Can i pay off my tab in separate payments or do i have to pay it in one lump sum

I want to pay off my tab but I’d like to be able to pay it in multiple payments. Is that possible or do I have to pay it in full?

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Flo Koodo
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queriesConnector
asked in Other
Call forwarding to voip

Can call forwarding be used to forward messages and calls to a voip number?

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Q
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Dan HCoach
asked in Other
Re-use a Wireless Home Phone ZTE WF723CA hub

I had Wireless Home Phone for my Mother in an Assisted Care facility. This is a great solution for seniors. My Mother no longer needs the service. Can I give away / sell / reuse the ZTE Hub? The only option I see for a new Home Phone line requires buying the hub again. Bring your own device doesn’t seem to be an option. Can existing or new Koodo customers use my hub? If so, how? Thanks

2371
Flo Koodo
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lblaikieBeginner
asked in Other
email offer from Koodo with phone number

Looking at an email that apparently came from Koodo, stating that I can switch carriers from Koodo to Telus they have an amazing offer of 100 gb, 5g + plan including usa Roaming… for $70.00 per month. Call 833 896 0454 is this a scam….. have not called the number because i cannot talk to anyone to confirm, I talked to Telus they know nothing about this

9584
Darius Koodo

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