Koodo Community

Deactivate sim

  • 31 December 2023
  • 3 replies
  • 177 views

I just wanna deactivate my sim but they give me random suggestions why?Tell me how I deactivate my sim.


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3 replies

Userlevel 7
Badge +4

Did you mean you want to cancel the account? Are you a prepaid or postpaid customer?

Prepaid customer

Userlevel 7
Badge +4

Prepaid customer

If you have a prepaid, then remove auto top up and don't add any funds. 

Your account will be suspended after 30 days of no funds in the account and will be deactivated after 90 days.