I was asked to change my sim card back to the new one sent with my Refurbished I Phone 12
As i had ended up with two numbers on my bill
the bill seems to have been corrected but after 3 hours I still have no service on my phone
Question
no on cell phone
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Does the old sim work?
Did you do a sim card swap on self serve?
Did you receive 2 sims in the mail?
Are you upgrading or a new custromer?
no i received one card but put my old sim card into the new phone
with a Rep assistance i was told to change the sim card and they would put my existing number on to the new sim card
my phone has been out of action now for 3 hours
When you got the new phone, was it ordered as a new line? Or was it a phone upgrade under your current line?
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