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All discussions about other Koodo-related topics.

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1060 Topics
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KG02Connector
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KwanjkkOrganizer
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tomjgreenallBeginner
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mindKILLERBeginner
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PhoneHelp098Connector
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Jewels1966Beginner
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northern botBeginner
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CoreydBeginner
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JosephLBBeginner
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MysticalOneBeginner
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Port Number Issue (Extremely frustrating Issue)

Hi Everyone, I’ve signed up for Koodo Mobile yesterday and I’ve had the unfortunate circumstance of facing difficulties at almost every stage of the signup process. I requested to port my number from Freedom, but spent the last 48 hours in the blank. Koodo has informed me that Freedom and Virgin Mobile have been experiencing issues with their service and have been unable to send a Port Request SMS.Therefore, the Koodo Customer Service Rep changed my temporary number in hopes of pushing through the request. That attempt initially failed and I had to endure a 48 hour wait before randomly getting a Port SMS. Upon accepting and replying “YES” my original number was disconnected and upon putting the new Koodo sim card in my phone the number was never ported (or potentially ported to the original temporary number assigned). In any event, I’ve setup three call backs and I can’t manage to receive any assistance.  The automated system asks me to select “1 to talk to a representative” and then t

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carol dayConnector
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Dolphin27Beginner
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redleo07Beginner
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ExtremeAdvisor
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AkoBeginner
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High/Abnormal Data Usage

There have been many threads on this but have not seen anyone post evidence to show data usage from their phones to rule out apps draining data in the background. I’m experiencing the same thing as everyone has said, random blocks of exactly 100.00 MB of data being used, sometimes more (as much as 1600.00 MB in my case). Yesterday I received an automated text stating I’ve used 90% of my data for this billing cycle.Here are some screenshots showing what the built in android data tracker is reporting vs what Koodo is reporting. I don’t expect them to be exactly the same but when the difference is about 6 GBs, something is definitely wrong.  I don’t think rogue apps are to blame here.Phone: Pixel 4 - Build RQ3A.211001.001 (October 2021 update) 

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GartnerSBeginner
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DadBeginner
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CrunchieRockstar
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GravelBeginner
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MallardBeginner
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Mandy MacDonaldBeginner
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AAL verification process

I want to verify the process for verifying an add a line order done with a rep on the phone. I received a text with an AAL offer and called the number from in the message. After discussing with the agent decided to go through with an activation. The asked standard account verification questions like my PIN, DOB and address. Then was asking credit verification question, which felt personal and unnecessary since this is an additional line, and no credit check would be done. The agent explained it was a 4 question verification process that needed to be done for any addition of services. It was questions like the province my SIN was issued. I was uncomfortable with this. She was saying its mandatory guidelines from the CRTC which I know to be untrue. So my question is, is this actually a verification process standard to koodo? 

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JkUnlessurdownBeginner
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