Other

This morning I received a notification at 7:11 am that I had used 50% of my data. Six minutes later I received back to back notifications that I had used 90% and 100% of my data. When I logged into my account to see what was going on  it showed that I had somehow used 1763 MB of data. My normal daily usage is around 5MB but can go up to 30MB when I’m out and about. I never use my phone for streaming movies or music. Seeing as all I had done up to that point was check my email, news app and answer 1 text how is it possible to have used that much data in so short a time? 

Hi,I received a callback from Suzana from Romania (I assume that’s how her name is spelt, apologies if I made a mistake) at 6pm ET and she stayed with me on the line for more than an hour and a half, answering all of the questions I had with a lot of knowledge and patience. She mentioned that I would be given a survey after the call but I have not received any texts yet, so I am worried it might have been directly after the call and I unknowingly hung up.. So I wanted to post my appreciation for her here, I saw someone else posted a similar thing a while back. Hopefully this reaches her. I wanted to acknowledge not only the friendly professionalism she maintained throughout our phone call, but the consideration and care she had for my problems. She is probably the most knowledgeable customer rep I’ve dealt with and I’ve dealt with a lot. She managed to help me with all of my issues. Suzana was very courteous and genuine - she didn’t sound robotic or inauthentic like people in this line

Hello! I’ve been accessing my voicemail successfully for months, but now, when I Call Voicemail, I’m prompted to select language and then enter a mailbox number. When I enter my number, “you have dialled an invalid number.” My number hasn’t changed. I’m able to access messages, self-serve online etc just fine. Help!  

My tab is at 0$ I paid it off before contract was done. Can I still bring my old phone to trade in for new one?

Where do I go to change my last name and update the phone number on my profile? 

I just received a scam text. Is there a quick and easy way to flag the number and forward the content to Koodo so that they could actually try to prevent more users from receiving it? The text claims to be from Costco with an interac e-transfer for me.  

How do I access a private message in the Koodo Community from the moderator from Koodo?Thank you

I’m a monthly plan koodo user and currently in Canada, but will move to another country next month. I’m hoping to close my account before I leave but also want to continue using all the services up until when I arrive at the new country. So was wondering if closing account will be effective immediately or will it be applied at the end of the billing cycle? If the closing will be effective immediately, is there anyway I can continue using my phone until I arrive at the new country? Do I need to switch from monthly plan to prepaid plan for this? Thanks!

I moved to Australia in December so I need to transfer my phone number to another provider, and I have been trying to do that since January.Whenever my new provider sends a port request, Koodo rejects the request with the reason being “did not approve confirmation request”. Well out of 10+ port requests I have received only three approval text messages. The first message said I did not need to reply, which was obviously false. The second and third messages arrived at 1:15 AM and 3:15 AM when I was sleeping. Since there is only a 90 minute window to reply, I was not able to approve the transfer at those times. I have not received a transfer approval text since February 2nd, despite repeated transfer requests.I have tried phoning Koodo, and of course it is impossible to talk to a human being. The customer service line just redirects you to the digital rep. The digital rep is useless for this problem. I have tried scheduling a callback multiple times, but Koodo will not call me, just send

How can I mak an international collect call from my cell phone?

I am looking for a flip phone that will let me use Android Auto. Will the Cymbal 2 allow the installation of the Android Auto app.. Is the operating system Android.. and what version??Thank you for your time

I just bought a phone locked to koodo. I get unlimited calling for $25 but not enough data to use Google maps. I had public mobile before and I got all that for $23 plus lots of free data  Can I switch back? 

When I get a message from [myphonenumber]@msg.koodomobile.comsaying "You've received a message from a Koodo Mobile Customer," is this for real or a scam?

Recently, I have been receiving tremendous amount of spam calls. I have to tried to block the number each time, but it seems like the phone number changes slightly (see the last four digits) each time. Is there something I or Koodo can do? The call control function is not an option because I do have to work with my phone all day.me source changes in every call (see attached)

I currently have phone service with Koodo under a post paid account. That account is in my now ex's name. There is no tab for the phone. I own it outright.How do I go about setting up a service  account in my name.  What is required to bring my own phone to a new post paid account? Is a credit check required or is that only to purchase a new phone?Would I require a new SIM card? Can I keep my same phone number? Any information would be most appreciated.  Thank you

Title

I would like some clarification on how pay-per-use works. I am Canadian travelling to the states for a few weeks and will have wi-fi most of the time. I am not interested in calling or sending SMS (and I don’t want to pay for Easy Roam), but would still like to receive any missed messages. If I take my phone off of airplane mode, are there any charges? Am I charged to receive text messages? Or are the pay-per-use charges only if I make calls, turn on my data or send SMS messages myself? I want to ensure there are no unexpected fees over the course of my trip. So, if I take my phone off airplane mode but don’t send out anything or use data, will I be charged in any way?

I already left left the Koodo and my contract finished and my tab is paid off but I realized my iPhone remained locked. I have no access to my Koodo profile anymore, how can I unlock the phone?

+1 (833) 348-3589 Is This a legitimate Koodo sales number? 

Hello everyone, I traveled overseas abroad with my phone and koodo number. My phone was broken and to install WhatsApp on a new one it is necessary to receive an SMS with the verification code. Because I am not in Canada now I cannot receive said SMS. Is there any way that Koodo can send me the code that I will receive from WhatsApp?Thank you.

Good afternoon! As you can see from the title I lost my phone with the Koodo sim in it. I have lots of important contacts connected to my phone number, as well as Viber, Whatsapp, etc.What should I do in this situation? I need this phone number! Thank you in advance! Best regards,Giorgio

I am a Telus customer but I want to switch to Koodo. My contract with Telus is up in May. If I cancel now do I need to pay out my contract with Telus?  Since Koodo is owned by Telus, I am curious if I can switch over or if I need to pay out my contract with Telus. I know I will have to pay out my phone balance, but I will be brining that phone to Koodo.Do I need to cancel with Telus before I signup with Koodo?I also have an Apple Watch, is it possible to use this with Koodo?

I’m a former Koodo customer (April 2019-August 2021) and need a copy of my text records for when I was a Koodo customer, specifically from the period of May 2019-December 2019. I’m engaged in a dispute with my car dealership over promises made to me by the sales rep, and require access to text conversations he and I had in order to prove to the dealership what was promised to me at the time of sale. I have repeatedly called the customer service phone number for Koodo (1-866-995-6636) but cannot for the life of me get through to a customer service representative for assistance. Every time I call, I get directed to a series of pre-recorded messages and then get disconnected. 

I am a Koodo Customer. I am currently out of the country and would like to pre-authorize my phone number port-out (leaving Koodo), since I do not have access to my Canada phone service. I am told that I need to complete an EID quiz (extended credit quiz) to pre-authorize number port out.My issue here is that I would like to talk to a customer/support agent while out of country, but it seems to be impossible because the digital system keeps insisting on a call-back, and I do not have a Canadian number anymore.  What can I do in this situation? Is there a way I can speak to an agent over the phone without a Canadian number? Thank you. 

If insuspend service to my phone, can I reactivate it later?