I have bought 2 identical phones (with all features) but my tab balances are different, why?
This topic has been closed for comments
Which phones did you buy?
Did you select the same tabs for both phones?
When did you buy each phone? We're they in different dates? Did you buy them on different accounts with different billing periods?
I bought iPHONE 12 - 64 GB, and paid the same amount for each for phone so would assume the tab would be the same.
I bought them on the same plan and account on the same day, so same billing period
Are you sure you used the same tab types each time? Can you show us what you see with personal info removed?
Userlevel 1
If you bought the phones on the same day, then reach out to customer service. They’ll be able to see the tab prices for the date of the purchase and adjust it on their end.
It’s a time consuming process, so dedicate 2 hours.
Did you make the purchase instore or online?
What was the upfront cost for each of these 2 phones?
I went back and looked at the initial purchase and forgot about a phone trade-in I completed, thank you for triggering me to go back and look. I just moved over to koodoo in December and I’m still trying to figure out the billing, LOL.
All the best
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.