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I upgraded my Offspring’s phone from a flip for the holidays. We received a new sim card however we cannot get it to activate for service. 
-- Ask a rep feature isn’t loading for me on my laptop? 

Heeeeeeelppppp! :) 

Is the sim card in the old phone the same size or is it one of the tri-sims that can be made smaller by removing the outer plastic layer? If so you can just put that one into the new phone.

If not you can follow the steps below:

https://www.koodomobile.com/en/help/koodo-sim-support

I never thought to try the old one! 

I attempted the route in the link you provided before coming to the forums as that gave me no solution. :( 

 

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