Koodo Community
Community

Other

All discussions about other Koodo-related topics.

  • 976 Topics
  • 3,798 Replies

976 Topics

MissK
MissKOrganizer
asked in Other

replaced sim need new puk code

I don’t have another phone to use and I just replaced my SIM card and have been locked out asking for Puk code someone please private mmessage me

3
G
1 year ago
Kathy Long
Kathy LongBeginner
posted in Other

I have basic plan - does this include US calls ? how does that work

I am expecting a call from the US is this included in my basic plan?

1
D
1 year ago
Gwenda
GwendaBeginner
asked in Other

iPhone 6-> iPhone 13 mini - do i first have to transfer the SIM card from my iPhone 6?

Hi Koodo gurus,Yesterday I bought an iPhone 13 mini to replace my good ol’ iPhone 6. The guy at the Apple Store told me all I have to do is put the two phones close to each other with bluetooth and wifi ON,  and all the data, apps, settings, etc would transfer via iCloud.But do I first have to take the SIM card out of the iPhone 6 and put it into the iPhone 13 mini?thank you!Gwenda 

3
R
1 year ago
R
rav931Organizer
asked in Other

Call can not be completed as dialed when in poor reception area

When I am in a poor reception area, and someone tries to call me, they don’t hear any ringing on their end and eventually they get a message saying the call can not be competed as dialed. No opportunity to leave voicemail even. Tried switching sim to a loaner phone, and still the same issue, so assuming it’s not an issue with the phone itself. However, if I turn the phone off, they can leave a voicemail. This just started happening a while ago. Could it be a faulty sim card?

12
R
1 year ago
Stephanie Fuller
Stephanie FullerBeginner
asked in Other

i hate my new phone

I just upgraded from my Samsung and thought I would try an iPhone. I’ve had it for a few days and I just hate it so much. I’m struggling really bad to get used to it and just overall unhappy. is there anything I can do or is it too late now

4
G
1 year ago
K
Knielsen12Advisor
asked in Other

Android 13 for Galaxy S22

Anyone know when this is coming? Android 13 came out in October for this phone, wondering why it's taking so long 

1
Allan M
1 year ago
B
BobEyeBeginner
asked in Other

Can't receive phone calls. How can I connect with a Koodo support agent?

For over a week I have been unable to receive phone calls.  If I’m looking directly at the phone when a call comes in I can see the notification pane appear briefly, but before I can react to it the call is sent directly to voicemail. It’s a Samsung Galaxy A50.  I spent over an hour on the phone with 3 different reps at Samsung support, but he finally declared that he’d exhausted every troubleshooting avenue they knew to try, and that I should talk with my phone carrier.  I’ve been unable to get any kind of appropriate response via the chatbot, so I want to schedule a callback.But of course I can’t answer their calls!  I don’t have access to another phone number to use.Can the callback agents contact me via WhatsApp?  Or what other recourse do I have? 

3
R
1 year ago
C
CampbellsjBeginner
asked in Other

change name on phone line

I set up my account in my name for my daughter. How do I change the name on the phone line? When I set up a second line, it gave me an option to name another person. 

2
M
1 year ago
S
Sarah0751Beginner
asked in Other

Data overagge

I am supposed to have unlimited data, but I have just received a text saying I have used 100% of my data and it is being paused unless I pay for more. What gives?

2
Bernard Koodo
1 year ago
R
Robo2020Beginner
asked in Other

Callback scheduled and no one answers

I scheduled a call back — received their call and pressed 1 to speak with someone.  I’ve been listening to the phone ringing for the past 15 minutes with no one picking upWhat’s the point of a call back feature if no one answers the phone?

1
Bernard Koodo
1 year ago
J
JessannetBeginner
asked in Other

can I forward texts/calls to international SIM to avoid roaming?

Hello,I am currently in Thailand, from Canada.  If I purchase a local sim, set up call forwarding on my iPhone to the new number, and then swap out the SIM, will I be able to review texts or calls from home without being charged extra?  Thank you! -Jessica

3
M
1 year ago
S
SweetyBeginner
asked in Other

Weird call

Under what circumstance would you see under your minute usage a call made from your phone to your phone?

1
Timo Tuokkola
1 year ago
M
mayetCoach
posted in Other

tcl 20 bleeding black around front camera

Hello i need help my tcl 0 pro purchased this year has bleeding screen around front camera. what is the best option i can do?

2
R
1 year ago
C
Chloe'smumConnector
asked in Other

Pairing

How can I pair my cellphone with my building's entry code assigned to my apartment?

8
C
1 year ago
A
alalalalaaBeginner
asked in Other

How do I contact customer service?

I requested a callback through the chat bot and scheduled it for today. I received a text message saying I'll be getting a call shortly. It's been 30 minutes now and I haven't received a call. So what am I supposed to do?

5
Bernard Koodo
1 year ago
D
DonnaqCoach
asked in Other

canceling a phone as no longer needed

Can you cancel a phone and number as you no longer need the phone or line ?

6
D
1 year ago
E
effaypeeOrganizer
asked in Other

Poor signal in Airdrie AB

I have lived in the Hillcrest area in Airdrie, AB for the last two years, and the cellular signal is really awful - LTE is pretty much non-existent where I live, and I have to switch my cellular mode to 3G to be able to use my phone at all. Even then, I can only rely on the signal if I go outside. Inside the house, the signal frequently gets dropped.What is being done to improve the reliability of calls in this area ? Fred

6
E
1 year ago
Mel Aplin
Mel AplinBeginner
posted in Other

Need help with a phone number where i can talk to a human being b

Does anyone have a phone number where I can actually talk to a real human being ? Thank you 

3
Bernard Koodo
1 year ago
BobTheElectrician
BobTheElectricianSuperuser level 4
posted in Other

Scam alert - Revenue Canada Interac Transfer

Received a text message supposedly from Revenue Canada regarding an Interac money order coming to me. Asked to log into a spoof site that wants to capture banking info and password. Apparently this modus operandi is also being used to scam Telus Mobility customers for a supposed refund of overcharge. Sender is 999-999-9999. Would be best to block that number.  

3
R
1 year ago
Hayden Black
Hayden BlackBeginner
asked in Other

Contacting someone

I am outside of North America and I am wanting to cancel my plan. There is absolutely no way of getting in contact with anyone. I cant receive a call back because im out of the country and the other number I have used before to get in contact koodo now just hangs up as soon as it says It will connect you with a representative.

1
Allan M
1 year ago
J
James SaniiBeginner
asked in Other

My phone is not receiving calls or texts but can send them. How can this be fixed?

My Galaxy s10 is not able to receive calls or texts. I have tested the following:Toggling airplane mode on then off.Toggling do not disturb on then off.Powering the phone off then on.Removing the Sim card and putting it back in.Clearing the cache for calls and texting apps.Factory reset. 

3
R
1 year ago
J
Joewolff5Beginner
asked in Other

Fraud?

My wife received a text message today, gontaining a link to deposit a payment from koodo to her bank account...we suspect serious spam.

3
J
1 year ago
J
Jb2018Beginner
asked in Other

charges

How to stop an in all purchase 

2
Bernard Koodo
1 year ago
J
Jen ConleyBeginner
asked in Other

koodo/Telus

Is Koodo and Telus the same company?

1
R
1 year ago
F
FancyPrestonConnector
asked in Other

getting my old number

When I first switched to koodo, they gave me a temporary number before transferring my old number (the one I have now). So when it comes to my Samsung account, its linked to the old number. I've asked Samsung about a solution since their service weren't solving the issue either. So now they replied to where they can fix my problem. The only issue is that they need to old number and I have no idea how to get it. I've tried koodos support services but it keeps bringing me to their automated support. It haven't been able to help so far. Is there somewhere I can go to just get the number or even a number to call koodo?

7
F
1 year ago

Leaderboard

Terms & Conditions
Koodo Community