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For some unknown reason I cannot send or receive MMS (picture) messages.I have tried rest the network, update the app, change or delete the APN name and re&re the sim card etc.Mobile data is on. Signal is good. 2 other phones on the account can send and receive.Lastly I have gone in and changed stuff in the “Edit access point” from a old post here from 1 yr ago and still not fixed?

Bought a phone during Black Friday.  Will there be any issues if I don't activate it until December 25?  (It's a surprise Christmas present for someone).Thank you in advance for answering my question.-jeps-

I continue to get spam and misinformation tests from Koodo about 3G service in the US and that my phone at 4G LTE/LTE-A One Plus is a 3G phone and it will not work with partners in the US. Best part is the last arrived soon after returning for the US where my phone connected to Koodo’s partners. on 4G services in an area where 3G services have been discontinued. When I upgrade it will not be a phone from Koodo as I see this as being very unethical marketing practices by Koodo and its parent company. 

Ordered SIM card online and it was shipped with Canada post mail on 28 November. Today is Dec 7 night and the SIM card is not delivered yet. I activated the card on Dec 2. What should I do? If it is not arriving tomorrow, I have to buy plan from my old provider as it is already expired and I have nothing to use right now, but Kodoo plan is also already activated, which is double cost. What should I do? 

Hi, I’m having a hard time updating my shipping/billing address. I have a rural address that the system doesn’t recognize. I emailed Koodo and a few days later received a reply saying it was a Canada post issue. I talked to two Canada post representatives and both confirmed my address was in their system. They said they receive a few calls a week for this very issue. Would it be possible for a Koodo rep to get ahold of me and we could get the address manually put in? I ended up getting 2 phones in store and paying a $50 activation fee that I was really trying to avoid but I couldn’t seem to get through to Koodo to talk to a representative. Finally the last email said “the request was unfortunately outside of our scope” and that I’d have to go through Koodo assist or schedule a call back. Which I found almost impossible to line up. Any help would be greatly appreciated.

Trying to transfer my number from the old provider, I went to the website I was directed to, signed in, and all I can see is a small blue rectangle in the middle of the screen. Have tried multiple browsers on desktop and phone - same result. 

How long does it take for the SIM card to arrive in the mail? It has about about a week for me. Moreover, it normal to be charged for service from the date of activation even though the SIM card still has not arrived?  

I am moving four numbers over from Rogers.  WE recieved 4 separate envelopes.   One of the envelopes does not contain a SIM Card.  Upon inspection of the envelope, we can clearly see it was torn and taped back together.  How do I get one sent?

Hey there,I’ve signed up for Koodo Mobile yesterday at a Telus branch. The initial porting SMS came to my Public Mobile number, and I answered yes. I’ve been told the porting was supposed to be done in 2-3 hours, but nothing really happened in the rest of the day. Public Mobile SIM kept working. Something was failing.I’ve got one more porting SMS arriving at today 11AM. I answered again, and this time Public Mobile SIM stopped working and Koodo SIM never got activated. If somebody calls the number, all they hear is that “this number is not use” and it’s extremely frustrating.Self Serve dashboard is not really functioning, all I see is a blue box centered in the page whenever I click “Self Serve > Mobile Services tab”.  All I’m able to see is my first name, and account number in the entire dashboard; everything else fails. I’ve been trying to call porting center, but couldn’t reach anyone throughout the day. What ar

Hello all,I gave a family member my old Unlocked Samsung Galaxy A5 phone - they are receiving SIM Network Unlock PIN when powering on the phone with a different mobile provider SIM card inserted, Lucky SIM. I last used the phone with Koodo 2/3 years back. How do I get the PIN to unlock? Thank you in advance. Jon

Does the Koodo Samsung A53 variant support dual sim? Would like to know from someone that has it as there seems to be so many sub models of the A53.Thanks! 

I added a new line and ordered a phone and sim. I recieved the phone and sim today. But I dont see the new line anywhere in my self serve.  I put the new sim in the new phone and it has no service too.  How do I activate this?!

Went to a koodo store on Monday for Black Friday deal ($30 for 20gb), they got my existing phone number and gave me a sim card and told me that when the time my current sim card is not in use anymore, then it would be time to insert the koodo sim card. I tried to insert the koodo sim card yesterday and the sim card is not even registered. And my phone number is not even ported to koodo yet. 

I just startedwith Koodoo, they mailed me a SIM card and i followed all instructions to port my nymber from bell.  it has been 24 hours and my cell phone still not activated bt koodoo.  i cant make phpne calls either. any thoughts on next teps? thanksBarry

It is important to talk to rep.  My outgoing calls are showing NO NAME or weird 5 digit number.  I wanna change it asap as per my original documents name.  As no one is picking my call or giving me call back because of NO NAME display. 

OK.  Trying too cancel a Koodo Account. Cannot do so without talking to a person. Cannot talk to a person without scheduling a callback (apparently). Could not schedule a call back because — I forget the actual reason. Tried later, and this time said to try again after 9AM EST.   Why does an AUTOMATED system need office hours?  If I could talk to a person, I could understand… but to schedule a callback?  Time I’ll never get back, and time that Koodo will beep charging me for!!! Nutz

I am switching from my personal Koodo account to an account held by my work. I am wanting to port my number to my employer. I need to have Koodo make a note on my account giving permission to my employer to take over this number when it moves to Telus. How do I do this?

How long does it usually take to receive send email with a tracking number after ordering a new phone that was said 1 business day to deliver

I have an S22 Ultra that was recently purchased and put onto Koodo.  The Software Update Service Provider on the phone is ATT.  How do I change this to Koodo?

Port two cellular numbers from Telus to koodo yesterday, after replying Yes to Telus transfer message, one is working, the other still no Koodo service this morning.

Why does Koodo treat their existing customers like garbage compared to new activations?  Why if I go into a store to talk about my account they refuse to help me because I’m an existing customer and will only deal with new customers (was told this straight to my face). Why do I have to find the number to Koodo through reddit and not anywhere on the website. Why do they insist on using this chat bot with a callback system if it doesn’t even work?

Hi, My issue is almost similar to whats mentioned in  a thread 1 year back (mentioned in green below)Trying to port from Freedom to Koodo.Koodo says there is duplicate requests.Freedom says Koodo has to initiate new request (which is what Koodo tried and told me that there are duplicate requests).Stuck with this issue, No callback is getting scheduled via digital assist.Any suggestions pls?Port Number Issue (Extremely frustrating Issue) 1 year ago 6 replies 1019 views

Purchased a new phone and plan from Koodo. The port off Rogers appeared successful, but I still have no service from Koodo after 24 hours. Rebooted several times.  Checked the website on my account.. looks ok. Verified the APN settings. I cant call because my phone was disconnected from Rogers successfully. Please advise, I have a shiny new paperweight, but I cant call or text. 

It’s almost 8:00 pm today.Thank you. You currently have a callback scheduled for Today at 6:30 PM.When you get the call, say "hello" and follow the prompts to connect with a rep. We'll make 3 attempts to connect with you. Please make sure you haven't blocked Koodo's number (1-866-995-6636). Reminder that we'll call you within 30 mins of the time selected. I’ve made sure that the Koodo number hasn’t been blocked.It was scheduled for 6:30 pm today. How much of a time window do you expect me to wait?

I am currently with simplyconnect and just purchased a koodo plan. Initially I had a shared account under my name. The rep opened two account with temporary numbers, that we can port our original numbers to later (stated that they couldn't do it at the moment since alot of people were doing it at the moment). My question is: Is there are problems with me porting over my numbers by myself online. The one thing that I am worried about is what would happen if I port one number over, would the account be quickly terminated, not allowing for me to transfer the second number in time? Do both numbers need to be transferred simultaneously by a rep? Also, since it was previously a shared account, would the name I put on the transfer form be my own name for both?