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991 Topics
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991 Topics

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Jaffer ManiarBeginner

asked in Other

Reporting to TransUnion and Equifax for non-existent account

I don't have an account with Kodoo and I never had an active account. However a dispute was settled with a collection agency a couple of years ago and that was the end of that story.Last week I decided to check on my credit file and I was surprised to see Koodoo still reporting "missed payments" to TransUnion.Nearly 90 missed payments have been recorded, severely affecting my credit score.Koodoo doesn't seem to have a customer service phone number and the automated chat is useless. Can someone please help in erasing this missed payments record from my credit file ? Thank You

1511

1 year ago

ScipioBeginner

asked in Other

my texts are being sent from 2 different numbers

Just added a new line and selected to keep my old number. When I got the new phone it had a 748 area code number. I followed the email to change the number but elected to get a brand new 519 area code number. Now when I text other people, they are getting texts from the 748 number when I don't have wifi (and sometimes when I do) and the 519 number when I have wifi. I do not receive any texts if they text me at the 748 number, only the 519 number. This is terribly frustrating and I don't know who or how to fix it.

JinnBeginner

It make sense to schedule a (multiple times) call back but no one calls you back….I can receive the text message says Rep will give you a call in short, but no rings. Check all the settings on my phone and the koodo number is not blocked. Maybe they are just slackers. Bye bye Koodo. Hello Fido!

aegh1966Connector

Hello, I have a question for you if I buy a new phone in Koodo web site, Can I send this phone to a P.O B.O.X address?Thanks.Fred.

902

1 year ago

Ryan GallowayOrganizer

asked in Other

New Phone

I tried ordering a new phone online as my current one died and will not charge. It says my order was received but they need additional information to verify it and to expect to be contacted by a rep. how is that supposed to work when my phone is dead? i need a new phone before i can do anything, but it won’t complete the order. A tad frustrated. does anyone have any solutions?

4265

1 year ago

r o m e oBeginner

asked in Other

new account, txt and call issue

hello everyone, i got new sim card from Koodo, I can send message and I can call outgoing but I cant receive an incoming txt or reply and i cant receive calls (incoming).. I cannot find Koodo’s customer service number to call.. I use different phone but same issue. please help

722

1 year ago

Frustrated in North Bay OntariBeginner

asked in Other

Poor network coverage in my area

I have been a Koodo customer for several years without any issues. However, starting in September 2923, I have been experiencing “dropped calls” and callers telling me that I sound garbled (like a robot). I have talked with Telus technical support a couple if times and they are not able to fix the problem. They just keep resetting my phone. After several months of having poor network service from Koodo , I went and purchased a new iPhone 13 with a new SIM card. (As I thought maybe it was my phone as Koodo told me no other callers have reported any issues)….clearly it is a Network issue as I am still having the same issues. i spike with a friend yesterday and she is experiencing the same issues with Koodu. my stress is elevated as I’m caring due an elderly family member and I need a reliable network to make calls Koodo, you need to fix this issue as the network service is absolutely terrible and I don’t want to keep calling your agents who keep doing the same things without a resolut

6742

2 years ago

MarhythmOrganizer

asked in Other

Receiving texts while I'm abroad

Hi,I need to receive texts time to time for a verification to log into some websites in Canada. (no any other options) I’m in Japan and trying to receive texts but it hasn’t worked so far. Do I need to do anything special in order to receive texts while I’m in Japan? Thanks

BF420Beginner

My tablet was stolen I had recently ordered through Koodo. I've suspended the service for that #. Can I get a replacement tablet?

862

2 years ago

PrasprimeRockstar

posted in Other

Koodo Referral Shows Unsuccessful

Hi Koodo Team, I referred my friend and for some reason it shows Unsuccessful Need some help Thank you

933

2 years ago

KpubalanBeginner

asked in Other

Koodo Roaming Partner/Network in Malaysia

HiI would like to know which network provided should I be connecting when I am in Malaysia. I intend to use pay per use roaming as I only requires roaming to receive text message for banking purposes only.Appreciate if anyone could provide the answer.Thank you in advanceBalan

341

2 years ago

Yvan237Beginner

asked in Other

Changement de forfait

Bonjour, j'aimerais changer de forfaits mais j'ai pas accès au forfait en dessous de celui que j'ai actuellement et je ne trouve pas de contact pour discuter avec un assistant. Comment je peux procéder pour avoir accès à ces forfaits? Merci

3893

2 years ago

KoodousernameAll-Star

asked in Other

Does the galaxy a53 5g or s21fe have wireless charging

I am getting different opinions. I am wondering if the galaxy a53 5g or s21fe have wireless charging. Anyone know for sure?

832

2 years ago

GraphicJackBeginner

asked in Other

Why are my emails and invoices in French and how can I change my language preference to English?

My emails and invoices sent to me by Koodo are now coming to me in French because I happen to live in Gatineau, but I am an English-speaking person. I cannot find any way within Self-Serve or Koodo Assist to tell me how to change my language preference to English. Does anyone know where and how I can do this, or do I need to schedule a call with an agent to get this sorted out?

2765

2 years ago

kristalynnBeginner

asked in Other

Access to Squarespace

I am using data at home as a hotspot for my laptop and I am not able to work on my website which I work on using Squarespace. I have even tried on my phone and I can't get to the pages I need to get to to work on my website. I have not had any other issues with any other website except squarespace. What can I do?

632

2 years ago

PinawaPoolsRockstar

asked in Other

account no from BellMTS

Trying to activate a second line for my wife. Entering data to transfer her number from BellMTS , but it keeps saying my account number is invalid. The firm asks for account number OR IMEI number, but still it hangs up wanting a correct account number. I told Koodo when I ordered the second line it was for another person (who is not on MTS bill anywhere). Am I missing something?

1214

2 years ago

MissKOrganizer

asked in Other

replaced sim need new puk code

I don’t have another phone to use and I just replaced my SIM card and have been locked out asking for Puk code someone please private mmessage me

1373

2 years ago

Kathy LongBeginner

posted in Other

I have basic plan - does this include US calls ? how does that work

I am expecting a call from the US is this included in my basic plan?

371

2 years ago

GwendaBeginner

asked in Other

iPhone 6-> iPhone 13 mini - do i first have to transfer the SIM card from my iPhone 6?

Hi Koodo gurus,Yesterday I bought an iPhone 13 mini to replace my good ol’ iPhone 6. The guy at the Apple Store told me all I have to do is put the two phones close to each other with bluetooth and wifi ON, and all the data, apps, settings, etc would transfer via iCloud.But do I first have to take the SIM card out of the iPhone 6 and put it into the iPhone 13 mini?thank you!Gwenda

1793

2 years ago

rav931Organizer

asked in Other

Call can not be completed as dialed when in poor reception area

When I am in a poor reception area, and someone tries to call me, they don’t hear any ringing on their end and eventually they get a message saying the call can not be competed as dialed. No opportunity to leave voicemail even. Tried switching sim to a loaner phone, and still the same issue, so assuming it’s not an issue with the phone itself. However, if I turn the phone off, they can leave a voicemail. This just started happening a while ago. Could it be a faulty sim card?

26212

2 years ago

Stephanie FullerBeginner

asked in Other

i hate my new phone

I just upgraded from my Samsung and thought I would try an iPhone. I’ve had it for a few days and I just hate it so much. I’m struggling really bad to get used to it and just overall unhappy. is there anything I can do or is it too late now

1844

2 years ago

Knielsen12Advisor

asked in Other

Android 13 for Galaxy S22

Anyone know when this is coming? Android 13 came out in October for this phone, wondering why it's taking so long

1701

2 years ago

BobEyeBeginner

asked in Other

Can't receive phone calls. How can I connect with a Koodo support agent?

For over a week I have been unable to receive phone calls. If I’m looking directly at the phone when a call comes in I can see the notification pane appear briefly, but before I can react to it the call is sent directly to voicemail. It’s a Samsung Galaxy A50. I spent over an hour on the phone with 3 different reps at Samsung support, but he finally declared that he’d exhausted every troubleshooting avenue they knew to try, and that I should talk with my phone carrier. I’ve been unable to get any kind of appropriate response via the chatbot, so I want to schedule a callback.But of course I can’t answer their calls! I don’t have access to another phone number to use.Can the callback agents contact me via WhatsApp? Or what other recourse do I have?

2873

2 years ago

CampbellsjBeginner

asked in Other

change name on phone line

I set up my account in my name for my daughter. How do I change the name on the phone line? When I set up a second line, it gave me an option to name another person.

Sarah0751Beginner

I am supposed to have unlimited data, but I have just received a text saying I have used 100% of my data and it is being paused unless I pay for more. What gives?

892

2 years ago

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