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Question

Add a new line not showing up in my account

  • 2 December 2022
  • 2 replies
  • 118 views

I added a new line and ordered a phone and sim. I recieved the phone and sim today. But I dont see the new line anywhere in my self serve.  I put the new sim in the new phone and it has no service too.  How do I activate this?!


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2 replies

Userlevel 7
Badge +4

Do you have the order number starting with HFO? You could post here, a rep might be able to check it for you

Userlevel 7
Badge +4

The system seems backlogged from the Black Friday and Cyber Monday sales events. The volume of new customer signups appears to have overwhelmed the system. If you don’t see any progress by tomorrow, let us know. We can flag a rep to look into this for you.