I added a new line and ordered a phone and sim. I recieved the phone and sim today. But I dont see the new line anywhere in my self serve. I put the new sim in the new phone and it has no service too. How do I activate this?!
Question
Add a new line not showing up in my account
This topic has been closed for replies.
+4Do you have the order number starting with HFO? You could post here, a rep might be able to check it for you
The system seems backlogged from the Black Friday and Cyber Monday sales events. The volume of new customer signups appears to have overwhelmed the system. If you don’t see any progress by tomorrow, let us know. We can flag a rep to look into this for you.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.