Why does Koodo treat their existing customers like garbage compared to new activations? Why if I go into a store to talk about my account they refuse to help me because I’m an existing customer and will only deal with new customers (was told this straight to my face). Why do I have to find the number to Koodo through reddit and not anywhere on the website. Why do they insist on using this chat bot with a callback system if it doesn’t even work?
Question
Koodo Customer Discrimination
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+4Was there a question here that we can answer for you?
The kiosk should indeed be able to answer questions for both existing and new customers.
There were quite a few questions in that, which questions are you having difficulty with? As for whether you have the ability to answer them is unknown to me. The stores did not in fact answer any of my questions and specifically stated they can only help new activations. One Telus/Koodo rep even told me to go to freedom mobile The main question I would like to know is how to get in contact with Koodo if none of the provided options work?
+4Regularly speaking the callback system works. Right now things are a little backed up due to black friday.
You can also talk to reps here on the community, and as well on facebook and twitter.
+4I'm curious... which location did you go?
Because if what you said was true - they will only deal with new customers (was told this straight to my face)- then, Koodo might want to know.
The location was in Coquitlam Center, Coquitlam, BC and the second location that told me this and recommended I go to freedom mobile was the Meadowtown center Telus/Koodo store in Pitt Meadows, BC
The location was in Coquitlam Center, Coquitlam, BC and the second location that told me this and recommended I go to freedom mobile was the Meadowtown center Telus/Koodo store in Pitt Meadows, BC
That is pretty serious. I have flagged a Koodo rep to look into this further.
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