Was there a question here that we can answer for you?

The kiosk should indeed be able to answer questions for both existing and new customers.

There were quite a few questions in that, which questions are you having difficulty with? As for whether you have the ability to answer them is unknown to me.  The stores did not in fact answer any of my questions and specifically stated they can only help new activations. One Telus/Koodo rep even told me to go to freedom mobile The main question I would like to know is how to get in contact with Koodo if none of the provided options work?

Regularly speaking the callback system works. Right now things are a little backed up due to black friday.

You can also talk to reps here on the community, and as well on facebook and twitter.

I'm curious... which location did you go?

Because if what you said was true - they will only deal with new customers (was told this straight to my face)- then, Koodo might want to know.

The location was in Coquitlam Center, Coquitlam, BC and the second location that told me this and recommended I go to freedom mobile was the Meadowtown center Telus/Koodo store in Pitt Meadows, BC

That is pretty serious. I have flagged a Koodo rep to look into this further. 

Hello @ShortyJ! We’ve just requested more info about the incidents in private, feel free to also let us know if you need help with anything.