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Pm if you lost a phone (iPhone 14 128g) I have the sin number 

I see that Port Renfrew now has cell service but only of you are with Rogers/Fido. Does anyone know if we can expect Koodo service in Port Renfrew anytime soon?

Hello.I am looking to purchase a new phone, new plan,  new sim, all that fun stuff. I am wondering if I need to start paying it as soon as I receive it or will it wait until I activate/set it up? is there a limit to how long I can wait? I currently have a phone through a line under my ex’s account, and he refuses to separate it for me so I am going to have to just buy a whole new everything and create my own account. My current phone will probably end up getting cut off because I am refusing to pay it unless my ex finally agrees to separate my line and let me have my own account with this current SIM and number. I just don’t want to end up having to pay for both my current phone and the new phone I am looking to purchase at the same time. 

Is there a tower down in West Kelowna?   Getting  little or no reception from our location...has not been an issue in the past.  Effecting both cell phones.  Cannot have a conversation without the recipient complaining the call is broken up if we are able to connect at all.

Hello, I was wondering if I order a new phone, and plan online - would my current phone number with Koodo be carried over to this new phone/sim card I purchase? I hope that makes sense. Thank you for all your assistance.

There is IMEI2 which is the eSim with other service provider, and there is IMEI, which is for the physical Sim, but is not used and is empty. I cannot use the account number as there are multiple lines on that account with the other service provider. 

The call back request just goes to voicemail without even the phone ringing. (The call back number is not blocked so please dont put any comments related to that) I have recently moved from telus to koodo and it has been like that since.Can't even speak to an agent to solve the issue because of that. Currently using monthly 45$ 6gb plan

Hello, I currently have a 4G LTE plan but looking to switch plans. The plan I am looking to switch it is just 4G. Which is better and if 4G is the lesser of the two plans, will I notice a huge difference?Thank you, 

I was viewing my new home, great time for this to happen!! While I was there I got a notification saying ‘Koodo: Welcome to USA. Roaming pay-per-use rates are $1.60/min, data $10/50MB, outgoing text messages $10/100 texts (up to 160 characters per text). All incoming texts are free. Visit koodo.com/easyroam for more info’. And the other two messages that come with it. The thing is I went about 20 minutes from my current home, in the same country, not close to the border. Am I going to be charged for using data in another country even though I never left?

Hi, I have just received this email from Koodo. Also texts about roaming offers. I’ve been all day in Toronto nowhere near US. Could someone have cloned my sim card? I hope koodo sent it by mistake. thanks vm Hello, Looks like ***-***-0726 is roaming on a USA network. Just so you know! If Easy Roam is active for them, they'll be charged $14/day for the days that they use their monthly plan's minutes, data or texts. The rates without Easy Roam are $1.60/min, $10/50 MB and $10 for every 100 outgoing texts (max. 160 characters each). All incoming texts are free. Long distance add-ons are not Easy Roam eligible. A person on the account with authority can manage their settings and set permissions at koodo.com/selfserve For more info on Easy Roam, visit koodo.com/easyroam All the best,The Koodo Team

Hello. I can't send long sms messages,  but I can receive them. Short ones send out without issue but after a certain length they just sit and sit and won't send. Is there a network issue? I've tried restarting my phone and checking for updates

lost phone outside Canada. i purchased a local sim & phone number ending with the same last 4 digits as that of my koodo number. can koodo activate my phone number onto this local sim? or, do i need an e-sim from koodo paying the ridiculous amount?Also, my current device is Samsung a8. I don't think it supports an esim. Is that true?

in message, telling wait until service is up.    Network operations >. unable to connect.      just stop yesterday.

My phone just broke sadly and ive been trying to upgrade to get a new phone, the issue i have is that the site keeps telling me my account needs to be 45 days old in order to do so. Ive had this account for over a year, my bill is paid as well as my tab so i have no idea what to do from here. 

So I’ve been travelling for the past 12 months internationally and now while trying to schedule a call back using Koodo Assist I found out that Koodo doesn’t even call toll-free, international or extension based phone numbers! I am currently using international phone number and enrolled in a Seasonal Hold plan which is coming to the end and I can’t even schedule a call back to my international number or talk to an agent, no option to send online message via my online account selfServe either. Has anyone had similar issues or taken this matter to next level? 

I’m trying to receive notifications from my broker, but they only offer email or SMS email address notifications. When I try to put (MyPhoneNumber)@msg.koodomobile.com it never works. Is this something I have to enable? From looking at past posts it seems people are complaining about spam, so is it disabled by default? 

Everytime I try making a call it says my phone is not active on my service. My balanced is paid in full so I'm not sure why it isn't working. I scheduled a call back but most likely won't receive the call. How do I get in contact with a rep as everything is automated now and no help!

I don’t mind showing up as “Unknown Name” on people’s phones, but if they set my Name/Number on their cell phone and/or home phone.. it should say my name when I am calling them. But It still shows up as “Unknown Name”. This happens on every single phone no matter what. Whenever I’m calling my boss, my friends, my sister, or when calling my mother on her landline phone. All of these people have my name in their directories, yet it still doesn’t show my name when I call.Is this some sort of feature I enabled? How do I disable it?I’ve tried calling the voicemail on my phone and looking for options.I’ve tried logging on to the koodo website looking for something to disable.I’m on a prepaid plan: $15.00 per 30 days, 3G speed.

TEAM MANAGEMENT NEEDED FOR HELP FOR LONGTIME LOYAL CUSTOMER IF KOODO FOR MANY YEARS CUSTOMER 

Someone called claiming to be with Koodo and Bell. a family member gave account numbers. Can they change their account number or what is an immediate action to take? Waiting for a scheduled call back from koodo but not for a few hours and want to take action now. What can I do? 

I’m attempting to sign up for ChatGPT and during the process, it asks for my phone number.This is the response I get “It looks like this phone number is a landline. Please provide a valid, non-landline phone number to continue.”Has anyone else encountered this?

Hi,I just got a text from Koodo, below.Waiving overage fees is a nice idea but how can I incur a data overage if the service isn't available. Service in my area was severely degraded for the 25hr duration of the power outage.I'd like to know why mobile services were not available. Does the infrastructure not have back up power?Thanks, A Message from KOODO: We hope you and your family have remained safe during this latest severe weather event. We will be waiving any incurred data overage charges for this current billing month. You do not need to take any action (this will automatically be done for you), and you will see these credits on an upcoming bill. 

So, my roommates and my friends all have great signal at home (Cell service signal) but i do not, and i don’t understand. The Kiosk near my house is useless and they have no idea how to troubleshoot, so i am turning here.  My roommates are with Bell, they get 5/5 signal, my friends are with Telus (5/5), Rogers (5/5), Videotron (5/5), Fido (5/5) but me, with koodo… 0/5, absolutely no signal works at my house, but the moment i go outside at the street corner, it works. I am in the middle of Gatineau, Quebec, There is 5g towers just 2 streets away from me, i can almost feel the radiation keeping my coffee hot. Why the flock would i not be able to receive calls… Its a Koodo Phone too (Samsung, galaxy s20 FE) too… 

I switched to Koodo and found calling out is ok, text message (in and out) works well too. But there is no reaction (ring) on my phone when others call me. They said the calling is ok but nobody answers the phone. So calling in doesn’t work well. Could you help on this issue? Thank you.

I have been using Koodo for my cell service for a few years now. I’m currently downsizing a bit and I want to cancel my landline and start using the landline phone number on my Koodo phone. How would I go about doing that?