Skip to main content
Koodo Community
Community
Question

Koodo/Telus Spam Filters are blocking a legitimate txt message from an email address.

D

I called tech support and didn’t get anywhere. Who can put me in touch with the Spam Filter gods at Telus/Koodo? Any help appreciated.

 

Thanks,

Daren

    Did this help you find an answer to your question?
    This topic has been closed for comments

    3 replies

    D
    Forum|alt.badge.img+4
    • Dennis
    • Mobile Master
    • 29187 replies
    • March 31, 2023

    just checking, but do you have data on when trying to receive this text from an email?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Dinh
    Forum|alt.badge.img+4
    • Dinh
    • Mobile Master
    • 17437 replies
    • March 31, 2023

    You probably needs to contact tech support again and ask them. Email-to-texr has been abused spammer lately. I personally hate it and many customers actually asked Koodo to block all email text.

    A Koodo customer, opinions are my own.
    G
    Forum|alt.badge.img+4
    • Goran
    • Mobile Master
    • 13612 replies
    • March 31, 2023

    The text from email system is on by default. You have to ask to disable it to not get any messages. Do you get other text emails, but just not from a particular source?

    Terms & Conditions
    Koodo Community