I just transferred my number to Koodo and I’m having trouble receiving phone calls. I think I can still call and I believe my number appears on it? So I don’t know why this is happening. (Also I think I’m having issue sending/receiving SMS)
Going through Koodo Assist is useless since it’s just a bot and keeps trying to schedule a callback, when I’m not in a position to receive any calls.
Question
Is there a way to call the rep directly? I'm having issue receiving calls
This topic has been closed for comments
+4Hi there
1 person likes this
Boa_Guy Koodo wrote:
Hi there
I think I messed up my transfer process somehow. My old SIM is still getting the call.
I've already tried to power off, restart, and reset my network settings.
How do I proceed from here???
Which provider is your old sim with?
When you ported over, did you respond to the transfer request text message on the old sim?
Dennis wrote:
Which provider is your old sim with?
When you ported over, did you respond to the transfer request text message on the old sim?
Fido.
I had the new SIM in, and I didn't realize I was supposed to get a message and reply accordingly. I've tried to call the number they provided but it just says there's no active transfer request.
I've tried going through the transfer step again but my number is showing so I can't request to go through the whole process again.
Call Koodo/Telus number porting team (844) 232-7678 and see if they are able to correct the issue. Just mention you initiated the port and that you didn't respond to the fido port request text and now your port is stuck half way.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.