I have been getting text messages since last June saying Koodo was making changes and my service was going to be impacted. I should mention I was with PC Mobile first but then Koodo took over, so I thought this had something to do with that. Got a text message even saying to visit a koodo shop if I needed assistance in making the necessary changes. So I thought this was all legit, so I created a new koodo account. However, when I log-in I cannot access anything. Got a bill the other day, it was way higher, so I’m freaking out, but then I get another bill and this amount looks correct. Has this happened to anyone else?
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When you transferred to your new koodo account you should have gotten an email about setting up your self serve. Is this what happened?
You should also get 2 bills, a final bill from your old account and a new bill from your new account.
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