He was on a monthly paid plan and lost his phone while it was out of service and in airplane mode. No real hope of recovering it. What I’d like to do is give him my old Samsung a20 but have him retain his old number if this is possible. Could someone walk me through this?
Best answer by Dinh
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+4
Have you reported the phone lost/stolen? https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone
What you would need is a new SIM card, you can visit a Koodo kiosk to get a new SIM. You can ask them to switch the SIM for you there also. After that, all you have to do is to put the new SIM in the replacement phone.
Have you reported the phone lost/stolen? https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone
What you would need is a new SIM card, you can visit a Koodo kiosk to get a new SIM. You can ask them to switch the SIM for you there also. After that, all you have to do is to put the new SIM in the replacement phone.
Would it be possible to do this online? The nearest Koodo kiosk is around 500km away.
+4
Have you reported the phone lost/stolen? https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone
What you would need is a new SIM card, you can visit a Koodo kiosk to get a new SIM. You can ask them to switch the SIM for you there also. After that, all you have to do is to put the new SIM in the replacement phone.
Would it be possible to do this online? The nearest Koodo kiosk is around 500km away.
Due to fraud issue, Koodo put extra scrutiny on SiM change. If you cannot travel, i suggest you schedule a call back from a rep and ask them to send you a new sim.
Have you reported the phone lost/stolen? https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone
What you would need is a new SIM card, you can visit a Koodo kiosk to get a new SIM. You can ask them to switch the SIM for you there also. After that, all you have to do is to put the new SIM in the replacement phone.
Would it be possible to do this online? The nearest Koodo kiosk is around 500km away.
Due to fraud issue, Koodo put extra scrutiny on SiM change. If you cannot travel, i suggest you schedule a call back from a rep and ask them to send you a new sim.
Okay. I’ll try to arrange a call back. Thanks for the advice!
+4
You can order a new post paid Koodo sim card here:
https://www.telus.com/en/mobility/accessories/product/koodo-tri-sim
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