Managing your Services

I signed up for $30 for 20 gb on Nov 30th.  The first bill was broken into 2 parts:(1) Nov 30th - Dec 7th at $16.50 [I expected $7.50 or ¼ of $30];(2) Dec 8th - Jan 7th for $30.   How do I get Koodo to correct the pro-rated portion of the bill from $16.50 to $7.50 ?

My mom bought a $65 plan that comes with a new iphone with the intent of using the $65 plan with her old phone, and giving me the new phone to use with a “bring your own phone” $35 plan. Is that allowed? Or is the new iphone locked to the new $65 plan?

Hello,I bought an iPhone 11 128 GB under a 2-year contract with Koodo on Dec 22nd , 2020.  I have been paying $45 for the plan and $33 for the device on monthly basis during the last two years. The 2-year period was completed in Nov 2022, but I am still being charged for the device. I was charged for Nov and Dec this year while the contract was terminated in Nov 2022. Any action should be taken from my side? Is there any contact number that I can reach out to resolve the issue?Thanks -- Shiva

Hello everyone,I am writing today hoping to solve a little problem I have with my kodoo plan. Before I travelled outside of Canada, I put my plan on a season hold for a small charge each month. Now that I have decided to stay in my home country so I will not need a Canadian phone provider anymore, I have tried to cancel it myself but I don’t seemed to find an option for it. When I try to contact a representative the only option is to schedule a call back that only works with canadian numbers that I cannot use due to my current location. Does anyone know a way to cancel a plan and stop the charges? or maybe an international phone number I can call? I would really appreciate it!! thanks you so much!sincerely,Nicolas Pena  

where is 24 month of  bill history? 

Just a question,  if I remove easy roam from my add on in self serve does it automatically go to pay per use and do I have the option of reactivating it in the self serve if I need it in the future,  thanks  

Trying to look up a bill from 2 years ago but billing does not go back further than 18 months. Trying to find a important phone number I lost.

I’m currently visiting the United States, will I be charged for receiving SMS messages? I’m not sending any messages, simply receiving them

 I was talking to my girlfriend in mexico and when I hung up due to some call problems and tried to call her again it was giving me this error. I can't see the pay per use add on in my self serve and I have 1000 min enabled international. 

HELP! My phone was stolen and hacked and I just got back into my Gmail account luckily and found emails from Koodo congratulating me, etc. This absolutely was NOT my doing, I feel like I'm going in circles trying to get everything back to normal! What do I do!!! 

I want to change my address on my prepaid Koodo account. The ‘city’ dropdown list does not include my town. When I type it in, the changes won’t save. So I added a nearby town that is on the dropdown list. But it’s not gonna align with my billing info. I think I need someone to hardcode the name of my town into my profile address. I’m concerned that this bug will trigger a problem next time I add funds to pay for monthly charge etc. I can’t get through to any human for help resolving this Koodo-side problem. So I’m trying this forum. Thanks for any assistance and/or for help reaching effective human tech service.

I received this txt and knew right away from the email address it was fraud. Please keep on the look out people  

I just changed my rate plan at t my beginnging bill cycle date. This is my first bill and the bill came up to me today. I saw it but i was not satisfied, so i changed it today. Up to now, my current bill doesnt change a bit. Do i still need to pay the same bill this month? because the new bill of my change of plan starts next month? Not sure.  

Somewhere along the line when signing into Pre-Paid, I started getting a notification saying “We’re just making sure it is you” and I have to enter a 6 digit code which is sent to me. This is fine and has been working until today.Today it is not accepting the codes Koodo is sending (says Invalid Security code). I tried the 1st code 2 times, then I had Koodo send another code and tried that one - no luck. It is possible with the first code I entered I could have made an error (don't think I did), but the next 2 times I triple checked to make sure they were correct.I have one try left - even though I have tried 3 times and it said I only have 3 attempts.Is anyone experiencing this?   

I'm thinking of changing my data plan, when's the best time to do this? Last time I change half way through my plan and I got charged for it.

I will be holidaying in Cuba for 3 months and I have a Cuban SIM card for my phone, will there be a problem replacing the Koodo sim card with it???

I’m a prepaid customer, have a problem with billing this month, now my account was suspended. Every time I try to add funds the system shows the mistake. I alredy tried replacing my debit card info, but it still doen’t work. Does anybody can suppose how to solve this problem& Thank you!

I was part of the old migration of PC Mobile customers to Koodo and have since closed out that account. However, every month since then I continue to receive a monthly billing email even though there is no balance on the account (and the account should be closed I would assume?).Is there any way to resolve this communication myself, or do I have to just try to get customer service to dig into that old account and manually shut it down somehow? I appreciate any assistance or ideas you may have! Thanks!

My wife wants to get a temporary SIM card in France. They want to know her "code RIO". What is that?

Hi I recently ported to koodo and observed since than that I am not receiving any verification or bank messages. can anyone help out.

Hi there,I've had the Long-distance add-on for years and have changed my base plan several times. It was never an issue. After I changed the base plan today, I am no longer able to call international numbers because "International calling is not enabled". From other responses in this forum, it seems like I'm missing the "pay-per-use" add-on for international calls. That's not showing up in my self-serve, so I can't fix it myself. Callbacks can't be scheduled until tomorrow, and I'm relying on this for work.Please help. 

I bought a phone recently with $0 upright and a $60 koodo package. Later I realised I did not need 25GB of data and wanted to downsize my plan but my self serve account was only showing me a plan of $65. I asked  the best buy employee I got the phone from and he said I couldn’t downsize my current plan, only upgrade it. Now however I see a better plan on my self serve account with $55 p/mo. Can I change my plan to this without it being a problem?

I live on Gabriola Island where we were recently impacted by a 6 day service outage last month due to the main Telus line being severed between Gabriola and Vancouver Island. We lost all service at our home and had to drive several kms to pick up and send messages. Other Koodo customers in the community have received a rebate/compensation for the loss of service but my family has not. I attempted to ask about the situation using the Koodo digital assistant but my question was not understood by the system. All attempts to schedule a callback failed. What is the best way to follow this up and obtain our credit?

koodo says If you don't pay on the date you've agreed to, your service will be suspended immediately and a reconnection fee will apply, but for months my bill was built up they even saw the activity was zero but it rose to 400 before they decided to stop it i need help i need a number to contact cause this thing is has me pulling my hair out just want it resolve so people dont contact me again and just dont want anything to do  with koodo anymore besides paying my bill late by a few days i always paid until i had no sim card i never once had access to koodo self serve and i was had been with koodo for 2 years the help from koodo was really poor their system is D tier and its bland like the only way to reach koodo is having them reach you like if only you i might be disrespectful but the service is lack luster so someone please give me aid so i can go play my games 

Urgently need to get into my account but I keep getting a page that says - “Oops!This page is down or unavailable for maintenance. Click below to return to My Account page”is this something that happens same time each time? If so when should I expect it to go back online?I have tried a few different browsers and got the same result…. Thanks in advance !!!