Managing your Services

Can anyone tell me when checking your usage details in regards to messaging why some messages do not show up in your details ?  Had a back and forth conversation via text and the persons number didn’t show up in my history?   

Why does my bill intially say 4 the 20th of every month but it always ends up being the end of the month? 😡🤯

So I broke my phone had to wait a month to afford another one then dropped it a broke the screen. I couldn’t log into Amazon to order another screen so ordering from Ali express took a month I get phone fixed they canceled my account an I had 35 bucks in my account as well. I got a new number but everything is connected to my other number a want it back they haven’t given it out yet a what they just get to keep the cash. Can they give you your old number back?

hi. I bought a phone with 2 year plan $45 for 10gb but right now koodo is giving 20gb for $45 after $15 credit. Can i change my plan now. Without breaking the contract.

Basically I cannot top up my account manually using my credit card. I get some sort of loading circles where it should be and nothing happens after that. I have three phones I do that with, prepaid all of them, and I was only able to pay off one of them. The only difference in plan is that the phone I could add money to was a newer plan that includes some data where the older ones don’t. Just the basic 15$ a month plan on all three phones, they don’t need more than that.I’ve tried using this “community” service before and it was of absolutely no help. I was able to find a Koodo support number elsewhere and they were helpful and prompt. I can no longer find that number though so I’m here again. The Koodo assist thing was also useless and broken.Why can’t Koodo just have a customer service number like any proper company does? Also, why did they need to break what wasn’t broken? The self serve for prepaid customers worked just fine before, now it doesn’t and clearly I’m not the only one h

Koodo states the activation bonus is the same as the tab bonus, but not long ago the activation or phone credit bonus was stated as a 90 day period, after that, the bonus part was paid for by koodo and we had our tab that we could pay out and upgrade our phone or our monthly term as we needed after the 90 day period, that was the best thing about Koodo, and now it states 24 months instead of 90 days, so how can it be the same as stated here ?This is the first time I'm hearing the term Tab Bonus. What is it? Wasn’t it called 'Phone Credit,' 'Activation Bonus' or 'Activation Credit' before?It was formerly referred to as the Phone Credit, Activation Bonus, or Activation Credit, and we recently changed its name. It still means the same thing but has a new name, which is “Tab Bonus.” Similar to the Tab, the Tab Bonus is offered by Koodo to reduce the upfront cost of the phone... And now with this 24 month agreement it’s not any different from any other 24 month contract from any other provi

Isn't holding someone to a 24 month agreement on the purchase of a phone the same as a mobility contract, but yet Koodo claims it is contract free ?

Hello there,I have 1000 international free calling minutes add on active, but my call is not going through its says that international calling is not active on my number.Any help will be appreciated.Thank youAnil singh

I want to report a payment but it won't let me, anyway I can go about this so I can get my phone reconnected 

How do I remove my debit card from my account?

How do you log out of the new Koodo site?  

Look into simplify and secure a way, to not only see usage at any given time without having to ask someone or not rely on tracking that have technical issues, And also looking for direct information on having the ability to switch the SIM card to a decent without any extra cost or having to create a new account, or any nonsense due to I'm not fully knowing what companies or plans were available, and not knowing that I would actually need the option of an Esim as well as a physical due to underestimating the amount of data I actually use (⁠^⁠～⁠^⁠;⁠)⁠ゞ To simplify the info down and give you the questions I need to ask because I was not able to find the information myself.1. Can I get my physical SIM card change to an Esim with no issue and no extra cost?2. Is there a way to be able to access the self serve options for only a specific plan/phone?  Is there a way to be added as the second user who's able to modify or have access to changing plan or extras? (For example you had a family mem

Hi there! I want to apply for a suspended service. I've already left Canada and I'm going back around May. I don't have enough money in my bank account now. I made several inquiries, but no one responded. Please help me. My phone number is 778-677-3889 

I saw the deal for 40gb for $50. I currently have no tab and need a new phone.  If I get a new phone can I then change to that plan?  

I am unable to add funds to my prepaid account it will not load.  This has been happening since I logged in on the new Self Serve  site all I get is circles as though it is loading  but it never actually loads.

Ive been a Koodo customer for 10+ years now, its coming up on the time for me to get a new phone. My current plan is a tab plus plan, $45 a month with 2gb of data. When i got to buy another phone it says my play is not tab plus( even though it clearly says it is at the top of the screen) and wants me to choose a tab plus plan of either $65 a month with 40 gb of data or $60 a month with 20gb of data. I want to stick with my current tab plus plan, i never go over my data now as it is, theres no need for me to have 20-40gb, thats insane to me. Id never come close to using it that much. Why are they driving away long time customers?

I noticed that Stream+ now has Telus TV+.  It appears that I can log in through my Koodo Self Serve, but it seems to be limited.  Is there a way to log in to Telus TV+ app?  It’s not recognizing my Koodo Self Serve credentials.

I can’t see that my data add-on is still there. Add-on was free from Koodo months ago, was shown on old webpage. Now it’s gone. 

Hi, I have the question regarding my first billing.I seem to be missing the pro-rated credits when I switched over to Koodo for the black Friday $25/20GB plan. The partial charge for Nov 27-Dec 1 . I was also expecting to receive partial credits for the $25 monthly credit as well ($25/30 x 5 = $4.16). I Was expecting the total amount for this bill to be $39.20 ($35+GST&PST) but it's $43.87Thank you!

For some unknown reason for the last few months I've been getting a 5 dollar charge under data usage listed as an "event" once a week every week. It's adding 20 dollars to my bill. It happens at 5:05 am. I have no idea what this is and since I always have plenty of data left over at the end of my billing cycle am not very happy

I received messages from koodo about streaming - I sent an email to koodo asking if this was spam as I don’t stream anything - no response - next thing I know I’m being charged for streaming, an extra $50 on my bill!!   I scheduled a call back as Koodo does not recognize easy Customer Service as important.  I spoke to the gentleman asking how this happened.  His response was to walk me through removing this from my managed add-ons which I did.  I told him I sent a message earlier indicating my spam concern - he put me on hold, came back and said he wasn’t sure how it happened.  I said I would not be paying anything for any streaming….but of course, my account was never adjusted.  Now I have to schedule yet another call back to fight the extra cost charged to may account.  Is this how Koodo conducts business?   

I pay $5 extra a month for visual voice mail. Yet for the last several months I have received the error message: unable to access visual voicemail. It was implemented and it worked and now it doesn’t. I am still paying the charge on my bill for this service I haven’t received for a while. Do I need an app? Is this gatekept by the make of my phone? If it’s just the fact my phone is too old I’ll unsubscribe.

I signed up for $30 for 20 gb on Nov 30th.  The first bill was broken into 2 parts:(1) Nov 30th - Dec 7th at $16.50 [I expected $7.50 or ¼ of $30];(2) Dec 8th - Jan 7th for $30.   How do I get Koodo to correct the pro-rated portion of the bill from $16.50 to $7.50 ?

My mom bought a $65 plan that comes with a new iphone with the intent of using the $65 plan with her old phone, and giving me the new phone to use with a “bring your own phone” $35 plan. Is that allowed? Or is the new iphone locked to the new $65 plan?

Hello,I bought an iPhone 11 128 GB under a 2-year contract with Koodo on Dec 22nd , 2020.  I have been paying $45 for the plan and $33 for the device on monthly basis during the last two years. The 2-year period was completed in Nov 2022, but I am still being charged for the device. I was charged for Nov and Dec this year while the contract was terminated in Nov 2022. Any action should be taken from my side? Is there any contact number that I can reach out to resolve the issue?Thanks -- Shiva