I am moving four numbers over from Rogers. WE recieved 4 separate envelopes. One of the envelopes does not contain a SIM Card. Upon inspection of the envelope, we can clearly see it was torn and taped back together. How do I get one sent?
Best answer by Allan M
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+4
If I’m being straightforward, it would probably be easiest to go to a Koodo store, explain the situation, and pick up a new sim card there.
The alternative would be to contact customer service and wait a few days for a new one to be sent in the mail again.
Thank you. They helped me in-store and reached out to customer service to arrange a credit for the amount of the SIM on my behalf.
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