Koodo Community
Question

Tab Bonus Payoff - Billing

  • 3 December 2022
  • 4 replies
  • 94 views

Can someone please confirm Tab Bonus Payoff is not charged to my next bill ?


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4 replies

  @Koodo Community Team @Lavinia Koodo @Bernard Koodo @Flo Koodo 

Userlevel 7
Badge +4

What is your situation?

If you cancel or upgraded your phone before 24 month is up, then your Tab bonus pay back will be on your next bill.

https://www.koodomobile.com/en/help/your-koodo-bill-after-an-upgrade?search_api_views_article_search_fulltext=Tab%20bonus

 

@Mayumi  You are wrong.

Firstly it’s called Tab Bonus Payoff & not Tab bonus pay back

Secondly it’s should only be charged if upgrade is done to ineligible plan.

“ This charge will appear on your bill if you upgrade or change to an ineligible rate plan while you have a remaining Tab Bonus balance. “

Reference: https://www.koodomobile.com/en/help/glossary-of-common-koodo-terminology

Userlevel 7
Badge +4

Ok I'm wrong then🤷

What was your point of your question? You asked " Can someone please confirm Tab Bonus Payoff is not charged to my next bill ?"

I assumed you might upgrade your phone, but I was so not sure. Thats why I asked you what is your situation?  Without knowing what you have done, it's hard to answer your question.

Hopefully someone can help you because I won't.