My tab balance has been $0 since last month but it’s continuing to charge me the $33 tab charge I’ve been paying. Why didn’t it automatically go down to $0 like it says it will when the tab balance is paid off?
I’m also unable to schedule a callback which is extremely frustrating.
Koodo had a strange way of calculating remaining Tab amount. They deducted Tab based on month period instead of the billing cycle. This created confusion for many.
To make sure you are charged correctly, I suggest you go back to the date you purchased your phone the last time. From there , calculate how many payments you have paid. Normally it should be 24.
Here is an article that explains how it works:
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