I cancelled my account on Oct 28, 2022 and has credit balance . Setup pre auth credit card for payment but no refund back to my credit card as of Dec 3, 2022.
From Koodo assistant, it said it takes only 5 to 7 business cards for credit refund back to credit card.
I’m not sure what happened there. I’ll flag a rep to look into this for you.
Thank you
Hi
We can see that a refund has been processed yesterday.
If you do not get the refund within the timeframe mentioned above, please schedule a call back with the Payment Support, so they can investigate further.
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