Managing your Services

I have tried to pay my bill online a couple of days before, but it always shows, "The transaction didn't go through…..". My wife and I have similar accounts, but only I have this problem. I even used her credit card but no positive results. Yesterday I had to pay through a bank, today is the due date, and Koodo still hasn't notified me of my payment receipt. Even 'Self Serve' is still showing me the amount due. Not sure if it will affect my credit score.

I work right by the border between the US and Canada and received a message that I was roaming and would be charged $12. I was wondering if there are any solutions for this considering I will be working right by the border and forsee this as an on going thing… Thanks.

I received the following message from this number. Assumed it was spam.---ServiceOntarioWe sent you a return on your previous licence renewal.Text "1" to view details.Text "STOP" to stop receiving notifications from ServiceOntario.---The phone number is 1-437-655-6764.I sent the text, “1” to them by mistake about 30 minutes ago because I didn’t recognized it is a spam.Can this be protected by Koodo?Would you please advise me on what I should do not to lose my money with this?

where can I look at history of phone calls

Hi,My 1000 min international calling in add-on is not working. Can you give me a instruction to use it?Just hit the country code, area, phone number; is it right?My ending phone number is -4776.I am going to call to S.Korea and I want to know how can calculate the 1000 minutes.Thank you. 

Several months ago I switched from Koodo to Telus because of the lack of accountability when issues arise. I am reminded each month when I receive my Koodo “bill” showing that they owe me $58.02, that I have yet to receive my promised refund cheque. Is this to be a never-ending struggle?

Phone broke. Put SIM card into another phone. Unsuccessful at SIM Network unlock, need PUK after putting in wrong code. Help please.

I “chatted” with the virtual assistant and requested a call back. Get the call back. Press 1. Rings for five whole minutes and no one picks up. So the whole call back thing is fake right? Just another ploy to ensure my issue isn’t resolved? I truly despise Koodo and its owner Telus and will be switching providers today. 

My account is in my name.  How do I add my daughter to the account so that she has the ability to upgrade her phone in the store without me being there?

Hello,I have an IPhone SE (2020) with IOS 16 and I am unable to activate the Wi-Fi calling feature. I really need this because cellular signal is very poor in my neighborhood.Can you help ?Thanks.Marco.

I paid my mobile bill on 27 january 2023, but it is still not cleared. The due date is 31 January 2023. I called the bank they said transaction successful. I don’t where should i contact

I’ve purchased an add-on for international long distance, but when I try to make a call it says international calls are not enabled and I don’t see anything in my self-service add ons to enable it. Can I please get a rep to enable the international calling for me. 

Hi there,I recently left Koodo and have credit on my last bill (showing negative number). Is there any way I can that paid to a credit card or bank account?Thank you-Guillaume

With the Hurricane Fiona that occurred in October 2022 Koodo responded with free data for residents of Prince Edward Island. I took advantage of the free data since we were out of power for 8 days. I got charged over 200 $ for the usage of the data and Koodo told me I will receive a refund with my next bill which never happened. Where is my money? 

I don’t really understand how two numbers works on one phone, as I’ve never had it but I would like to try it (business/personal) possibly. Currently my employer pays me a stipend to offset the cost of my data and use one number for business and personal, but I am considering getting a second number for business use only. I would rather not have to carry two phones though, and I understand I can do this with two SIM’s. I have an iPhone 12Pro 128gb that I just ordered from Koodo. Can I have both numbers on one voice/data plan or does it have to be one number per plan? Also how do I separate contacts for personal/business on my phone once both numbers are activated? Thanks in advance for the help, cheers.-G-

I've tried turning on wifi calling and get the above error message.   I'm a monthly customer.  I've read the article about wifi calling and VOLTE.   the VOLTE option doesn't appear in my Google pixel 3a settings either.  Koodo assist is no help and there doesn't seem to be an option to talk to an agent.  Please help.

An older family member has an LG C441  flip phone.  She has no need for data or texting; she only uses it to actually call people.Will it continue working next year or does she need to upgrade? Here’s some quick specs:------------------------------------------Network and DataSIM     1 Mini-SIM2G bands     GSM 850/900/1800/1900 MHz3G bands     -4G bands     -5G bands     -Technology Data     GPRS/EDGE------------------------------------------Read more at: https://hardreset.guru/lg/c441/ 

It just doesn’t work, ctExcel is missing for the list of telecom companies to port from, and when I chose telus (the network that ctExcel uses), I wait for 2.5 hours and nothing happens.I try the customer support call back, the calls get instantly missed, ALL 3 OF THEM, instantly goes to missed calls WITHOUT ANY SOUND OR NOTIFICATION.Why is it so hard to talk to a real person here? Please help.

I've been a prepaid customer since 2013. I've always managed my account through self-serve.A few days ago, I got a voicemail from a Telus/Koodo retail kiosk at a mall close to my home. I've never dealt with them before but they knew my name. They offered to "upgrade" my phone and plan. Since I'm not in the market for either, I didn't respond.Today, I got an email from Koodo that says:"We received a request from a retail location to access your Koodo Prepaid account. To receive support, please provide your authorization code to the representative in store. "As mentioned, I've never dealt with Koodo retail and never requested support from them. Is this how Koodo is trying to lure people from prepaid to postpaid?

I logged on to my account and there are over $400 dollars of long distance calls to various African countries that i never made!!! What kind of system is Koodo running - the scheduled callback better have a solution immediately. 

I’ve tried several times over the past few weeks to change my address. Every time I try it says it might take a few minutes but the change was successful. Next day, it’s still my old address.Anyone have assistance they can send my way?

Does anyone have the APN settings needed to access cellular data in USA and US Virgin Islands through Koodo Prepaid? I believe the partners are AT&T and T-Mobile. We know the 3G network is being shut down, but not quite yet.

Hi,Posting this here as not sure how to get this companies attention. As per a Jan 6th email sent to Koodo that never received a response. Just went through the telephone prompts with customer service to find it’s no longer possible to talk to a person and then was hung up on.  In short I keep getting billed and sent threatening automated emails. “I will finally make time to address this. I am not impressed with this company. I have actually yet to functionally use Koodoo's phone service. You can look through the records. The only data ever used was to test if my sim card even worked  Every interaction along the way and from then had me doubting that this company can provide any type of service whatsoever.  I have set-up automatic monthly payments at least twice. Called "customer service" numerous times. Tried to port my number over through a customer service call, in-store and through my current service provider. No resolution. Hence never used the servi

Hello, I have one problem, when I'm using mobile internet, i can use only Telegram, because it's only one what downloads

Prepaid log-in that’s been working for 5+ years now not recognized in FIrefox. Claims email address is invalid.Seems to be a cookie problem since they “upgraded” prepaid self serve.Use a different browser till there’s a fix, or else you’ll be condemned to re-setting your password each time you log in. The “new” password works only once, then  it’s back to “invalid email address”.