Managing your Services

Hi, I am a Koodo prepaid customer and I am not able to register my debit card to my account. My account got suspended recently and I am not able to make calls.If anyone can guide me on what to do it would be very helpful. 

Hello, I’ve seen several threads about this already. The discount is calculated incorrectly on the Black Friday deal.  I have two plans under the same account number 40257634.In addition to the tax issue, please review overall charges for the plan.  In total I am about $30 overcharged to date.The phone numbers were ported in so the Dec 7 and Jan 7 invoices are a jumble of numbers, charges, and credits.  One of the numbers was on a different plan for a while (seen below).This table shows what I should be paying since plan inceptionThis is the 2nd bill I receivedThank you,

I've been looking at a few stores now and can't seem to be able to find an eSIM. Where do I need to go to get one?

I have been charged the ER/VC charges in my last billing cycle for an amount of $42. It makes no sense because I didn't use my phone at all other than the incoming calls and texts.  And I have been traveling for past year and half with roaming off and I have never seen these charges in my life.  I'm on a call back right now and I have received a made up explanation that didn't make any sense to me. I have asked the rep to connect me to an higher up and I have been waiting.  Please explain what ER/VC is and my charges

I cancelled my account with Koodo in November, and have a credit owed to me.  I pay by credit card each month, so it’s my understanding that I should get a cheque for any credit amount owing to me ($44).  Any help would be greatly appreciated.Thank you.

Just last month when I was out wandering around I looked up on my mobile phone the location of stores selling Koodo top up vouchers. Because the one place I went to didn’t know what I was talking about. Which was odd since they're on the “list” of places selling them.Anyway I found a map showing the nearest locations. So it directed me to this little mobile phone repair shop that sold top-up vouchers. It was convenient because it saved me a lot of time and trouble as I wouldn’t have known they sold them and I would have had to take a bus instead of walk a short distance.Now I thought I would try again- see what is closest since I am out. Nothing. No map. Nowhere on the site and nowhere on the internet. It suddenly doesn’t exist.Then how was I directed to that repair shop? It certainly isn’t in the “list” of store chains that from my experience often do not sell Koodo Prepaid vouchers despite them being on Koodo’s “list.” (Some Pharmaprix and Brunet locations don’t sell them.)That repai

There is nothing wrong with the card. All the information matches. It has been used for years in automatic top-ups, but suddenly I cannot use it to purchase add-ons for a pre-paid account. 

Hi Everyone, When I renewed with Koodo last year (December 31, 2021) with phone upgrade. I have a service agreement for it as well. Now the service agreement says “ Agreement End Date: January 31, 2022 renews month to month” What does this means? Am I still into an agreement with them and if I’m in an agreement which renews every month automatically until when (24 months) ?

I don’t understand why they would turn on a feature that I needed to wait over a week to disable and only after posting on this forum, how long is this going to take now to resolve?! Someone at Koodo enabled voicemail feature on my phone.

I will leave for China for a long period of time. Can I suspend my phone online?

Good afternoon!I have transferred my phone number to Koodo from Public 2 years ago, and trying to change number at Selfserve but have an issue.For some reasons, whenever I try to change it, it automatically skips the option page and goes directly to Transfer status page.I already tried to fix it with rep 2 month ago, but still it is not working at all.Does anyone have any similar experience? 

how do I connect my pc through my phone?

I am the owner of the 4 plans on my account for my family.For some reason the Billing notification was texted to one of the other plan users. How do I stop this?I should be the only one getting the billing information as no one else should have access to this.

i’m in China with intl easy roam, intl voice roam and intl data roam, not able to make calls to the numbers in canada

Trying to pay my bill on-line by Credit Card. Message that “transaction didn’t go through”. Not first time. Nothing wrong with my credit card and I tried 5 times with same result. Koodo can’t keep their interfaces  with financial institutions working. Koodo should spend more time trying to be SMART instead of trying to be CUTE. You want my money, get some stability in your systems.

Phone has about $300 left on tab when was lost/stolen.  Device Care Complete (Asurion) wants $400 replacement fee.  Fee not based on my cell at all as it was a refurbished model now several years old.  Based instead on a new model of same type, yet they are still only going to replace it with a similarly old model. How foolish of me to pay the $15 each month for this useless insurance scam.   Any suggestions?  I tried calling Asurion twice but got the same hard line. (Take it or leave it.)  If I had known how little goodness there was for me in this insurance, I would have been a fool to buy it.  Pass that on!

When traveling it is usually a month at time, 1st of the month to the end of the month, the Easy Roam charges are maxed out per billing cycle. My billing cycle is mid month to mid month thereby instead of maxing out at $240 (for USA) I get billed $12 x 15= $180 for first half of the month and of course another $180 for the second half. $360 vs $240 if my billing cycle was say 1st of month to 1st of next month. How do I change my billing cycle.

Has anyone noticed the charge on your credit card is higher than your top up purchase.?I just topped up $70 plus the GST for total of $79.10. The online transaction shows charge of $79.10.  Checking my credit card, the transaction is $80.48.  I looked back at other previous transactions and found the same thing. I believe the Quebec tax would works out to $80.48, but I live in Ontario.  

How do I transfer my account from my father's name to my own name?We are no longer on speaking terms and I wish to have my account fully in my own name and disconnected from My father, I have read over a lot of things and I have no clue what to do.

Hi, I got my new koodo sim, never used it as I had to visit back home and now I am.not in Canada, trying to get in touch koodo but chat only allows callback but not to international number. Please contact so I make payment arrangement.  Apparently I have some bill due.  Thanks

Hi,I have a prepaid plan with 100 Canada-wide minutes.If I make calls to 1-800 numbers (or toll free calls) - do these calls count towards the 100 mins that is available in my Prepaid Plan?Thanks. 

I am having the issue  with Stream+ and can’t activate any of my streams that I signed up for! Getting the same service unavailable. Thank you for your help 

Same issue as a lot of other people here, I just got my bill and it does not show the credit of $15.00 that was listed for my new phone,  $60/month 20GB sale to be $45.00 for 15 months. I attached a screenshot of my bill,  hoping someone can help fix this issue so I don't have to cancel 

I was called by a koodo rep today (showed telus). At first the rep was courteous and asked how I have been doing. Then he tried to sell me home security, which I promptly turned down. He was uncomfortably insistent. I had to turn him down 4 times, each time explicitly stating that my decision is final. I told him I am not interested in extra services and I will only proceed if he has a promotion regarding my existing service. He then tried to sell me new services twice more. At this point I am frustrated and told him enough is enough. He immediately hung up on me. I have been koodo customer for 4 years and what a bizarre experience and a terrible business model. I had politer calls from chimney sweep scammers.  Do this happen to others?

I am interested in the home phone. On the Koodo site Legal Stuff it says $5.. for first year per month and $20. on the 14 month . I s this still current???????