I am not a Koodo customer but two bills (Nov and Dec) were charged from my checking account? How is this happening!
Best answer by Dennis
View originalI am not a Koodo customer but two bills (Nov and Dec) were charged from my checking account? How is this happening!
Best answer by Dennis
View originalContact your bank right away.
Im worried someone may have access to your bank account to pay koodo.
Aside from seeing 2 Koodo charges from your checking account, are you seeing anything else? Emails from Koodo, etc?
What days did you see the withdrawals in Nov. and Dec?
Contact your bank right away.
Im worried someone may have access to your bank account to pay koodo.
Aside from seeing 2 Koodo charges from your checking account, are you seeing anything else? Emails from Koodo, etc?
What days did you see the withdrawals in Nov. and Dec?
The days could line up for a pre-authorized payment.
But I am shocked RBC would ask you to contact Koodo about this since You are not a Koodo customer. This is for all intents and purposes, fraud.
Have your bank revoke any pre-authorized payments associated with that pre-authorization. And report those payments as fraud.
“This is for all intents and purposes, fraud.”
Have your bank revoke any pre-authorized payments associated with that pre-authorization. And report those payments as fraud.
Thanks a lot!
It’s not my bank.
The the onus of stopping fraudulent payments is on the bank/credit card. If someone was using your credit card you would need to contact your credit card company to stop the payment, not the retailer.
Koodo will not be able to search for your bank transaction via their payment system.
At the end of the day it is your money and your chequing account. Do what you feel is necessary.
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