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Koodo is charging me for service that started before I received my SIM card

  • 14 January 2023
  • 4 replies
  • 423 views
S

WHat gives with that?

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Best answer by BobTheElectrician 14 January 2023, 16:18

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4 replies

Allan M
Userlevel 7
Badge +4

Not ideal in all cases but that’s how they approach it. If there’s a big delay in the sim getting to you usually they’re good about issuing credits.


“Heads up! Your card will be charged as soon as your phone/SIM order is submitted online. Your billing will start when your order ships from our warehouse.”

https://www.koodomobile.com/en/help/ordering-online

D
Userlevel 7
Badge +4

Billing starts when your sim is shipped out

 

https://www.koodomobile.com/help/ordering-online

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Z
Userlevel 4
Badge +4

@ScottyM Just cancel it. Mind you, than you have to get the sim from a store and they charge you $50 for the activation.  From what I can tell their ordering online will always come with waiving the $50. your call. 

BobTheElectrician
Userlevel 7
Badge +4

The civilized way of doing it would be to process the payment and activate the service the first time the SIM is installed and used. Even AT&T does that.

 

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