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Charged for Long Distance

  • 26 December 2022
  • 7 replies
  • 162 views
S

I recently switched my plan during Black Friday and recently got the bill. Both plans had Canada-Wide Long distance included. However I got charged for calls made to Ontario numbers, while in Ontario. I never had this issue before. Can anyone help me look into this? Thanks

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Best answer by Dinh 26 December 2022, 05:43

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7 replies

Dinh
Userlevel 7
Badge +4

This seems to be a glitch when you changed your plan. Let me flag a rep to look into it

A Koodo customer, opinions are my own.
A

Hello @scrapiron! We have applied the necessary adjustments and you can check your new amount due in Self Serve. 

S

thanks for fixing it so quickly! @Lavinia Koodo @Dinh 

P

Hey Koodo,

The same ‘glitch’ above is impacting me. My bill has been more or less stable for 18 months. This month I’m getting over $10 in long-distance, for 2 calls within Canada, shortly after changing my plan.

I can’t find a number online to call you, and the earliest callback from the self-serve platform says I have to wait 2 full days from now.  Please help.

D
Userlevel 7
Badge +4

Hey Koodo,

The same ‘glitch’ above is impacting me. My bill has been more or less stable for 18 months. This month I’m getting over $10 in long-distance, for 2 calls within Canada, shortly after changing my plan.

I can’t find a number online to call you, and the earliest callback from the self-serve platform says I have to wait 2 full days from now.  Please help.

Let me flag a rep for you

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
A

Hello @Perplexed! We have applied a full credit for the long distance charges that were triggered in error, you can check your updated amount due in Self Serve. 

P

Ok, thank you.  I am actually slightly stunned at how quick & easy you made that happen.  I appreciate your help.

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