Hello. I cancelled my koodo service last month, and found out there is some strange billing amount has delivered to me.
My billing amount is $-4.11 like the picture I attached below.
I want to know if it is right amount, and is it okay not to pay it. (it is unable to pay $-4.11..)
In additional, it would be really thankful if someone check my cancellation is well processed.
Thank you. Waiting for reply!
That would be a credit amount on your account.
On what date did you cancel your Koodo service?
You can schedule a callback through Koodo Assist. Enter “cancel account” (without quotations) in the chat window and follow the prompts to schedule a callback. A rep should be able to confirm the cancellation. During the call, ask when the $4.11 will be returned.
I cancelled it in December 14 maybe. And unfortunately, I’m not in Canada so it is hard to arrange a callback through the chat. Is there any way that I can confirm my cancellation and find out when will $4.11 be returned?
If you download your detialed pdf ebill from self serve, does page 3 and 4 show you are not longer billed for the period ahead (Koodo bills 1 month in advance)
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