Can you post a screen shot of page 3 or 4 of your detailed PDF ebill from self serve.  Just make sure you black out any personal info.  We can help explain or identify any issues with the credits.

Did you have a temporary number assigned prior to porting your number over to Koodo?  If so can we see a screenshot of that part of the bill?

No I’ve had this number for more than 5 years and they didn’t say anything about a temp number

and this is the only number shown on your detailed pdf ebill?  The previous page doesnt show another temporary number?  Im just confirming.

Nope nothing

Gotcha.  Ok there is definitely no credit applied.  Let me flag a rep for you

Thank you looking forward to getting this sorted

And I have to ask. How do they screw this up? I have seen multiple people complain about the same thing, that Koodo is not applying any promotions that are obviously the reason people chose them. This is a very poor look for someone's first experience with the company. I hope that this is the only issue I face while using their services

Hi @matmci 

I have checked your account and the credit was pending, but starting with the next bill.

I have adjusted the bill for you, please checked the amount due in self serve.

Sorry for the inconvenience created! 

Hello,

I’m facing the same problem and have been charged the total (non-discount) price.

@JJ1990 can you please create a new post and include a screenshot of page 3 or 4 of your detailed PDF ebill from self serve that shows your plan and your missing credit