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4031 Topics
I
IlliuarBeginner
asked in Billing & Payments
Unable to update billing address.

I've spoken to customer service twice and they were not able to fix my issue.  First time nothing was changed, the second the agent put in the wrong address. I've tried to change it on my own but it won't let me,  even after using multiple browsers, devices and clearing cache and cookies on every device and browser. 

3187
R
1 year ago
R
rasnaConnector
asked in Billing & Payments
double charged for top up..

Last month I top up my account for 25 but it was charged twice ...can you explain why

876
R
1 year ago
Avas Pakrashi
Avas PakrashiBeginner
asked in Plans & Add-ons
International calling to India

I am kodoo post paid customer. I want to call India from Canada. Can anyone tell me these international add ons are valid for India or not?

2444
Avas Pakrashi
1 year ago
T
TrishBeginner
asked in Billing & Payments
Nursing Week

Hi everyone Curious question is there any promotions or discounts for nursing week 2023.  Thank you in advance ☺  Trish

873
Allan M
1 year ago
D
DebraSpencleyRockstar
asked in Self Serve
no account number wrong postal code

I received my koodo sim today, but upon trying to register for self serve, its telling me my postal code doesn’t match their records, and I havent received an account number yet. For referene, I am trying to upgrade from prepaid to monthly, and I ordered online. I have the confirmation email and the order shipping email, but nothing with an account number. Do I have to call? Or is there something else I can do to rectify this? 

3082
D
1 year ago
O
OtayBeginner
asked in Plans & Add-ons
New Phone

Hello, a while ago I was given 10 free gigs of data a month as long as I don't change my plan. I am looking to buy a new phone and keep my same plan, will I lose these 10 free gigs?

842
Bernard Koodo
1 year ago
J
jspalmerBeginner
asked in Other
Are IP addresses dynamic or static? Might have a serious problem here.

I am wondering because with my phone data I am permanently IP banned for making a post on an imageboard that I didn’t post. Apparently I made a post that had some illegal content and the ban was made on the 4th of January, just found out about it today. I can still post on the website through my wifi at home but can’t on my phone.A part of me at first was thinking maybe someone stole my IP address and made some abhorrent post and then pinned it on me. My one friend says that maybe my phone provider (Koodo) gave me a different IP address that was last owned by someone who made that post. Apparently IP addresses switch over time and I’m wondering if that’s true.If my IP address has never changed then someone stole it. I’ve already phoned the cops about it because if that’s the case I could be in some serious hot water if someone is using it for illegal things.Please respond. Thanks.

3183
BobTheElectrician
1 year ago
H
HarshmeenBeginner
asked in Billing & Payments
how to pay my bill via debit card

Can I pay my koodo bill via debit card 

2341
Allan M
1 year ago
Mal Zwicker
Mal ZwickerBeginner
asked in Self Serve
Message Usage

How do I view further back then 3 months on my message/data and minutes? I need to access these from 2022.

791
Allan M
1 year ago
Jason Fordham
Jason FordhamBeginner
asked in Billing & Payments
Prepaid "Billing History" doesn't include taxes

I’m a Koodo Prepaid customer, and I just noticed that there is a discrepancy between the Billing History data and the amount actually charged on my credit card. I know it’s taken me a long time to notice this, but it’s not something I expected to have to check.Where can I get my full billing history. that is, including taxes? And by “full”, I mean going back to when I opened my account in July 2019.

723
Jason Fordham
1 year ago
G
Gagandeep kaur bhullarConnector
asked in Self Serve
i can't register my self serve

Hi Need hell to register as it always show error when i try to register 

119712
Sam Coles
1 year ago
J
joelwsmithConnector
asked in Plans & Add-ons
Use Tablet Plan on old phone

Hi,Any reason why I can’t use a tablet plan on an old phone?Looking for my kid to allow imessage and FindMy using an old iPhone.

1213
J
1 year ago
J
JefftimmBeginner
asked in Prepaid
double charge for prepaid

So my prepaid plan auto-renewed. On the same day, I changed my plan and was again charged, essentially being charged twice. Am I just out of luck for picking a bad day to renew, or should I be reimbursed for my original plan that I'm no longer on?

2023
BobTheElectrician
1 year ago
S
SCRDBeginner
asked in Plans & Add-ons
How can I cancel what the Koodo shop rep did to me? I want to go back to the previous Public Mobile Account

A few days ago I went to the Telus Shop in Vancouver and told by the Rep there that my then-Public Mobile plan is 3G and I should switch to Koodo. He said Public Mobile offers 3G and Koodo offers 4G, which is much faster brah brah. I believe what he said and joined the Koodo 4G plan for $55 (but only need to pay $40 for 24months) for 8GB data plus other service. My number was transferred on the spot from Public Mobile to Koodo, and so as my husband account on the next day at home. Then  I opened the Public Mobile webpage finding out there are 4G data plans available and the plan coverage is better at the same price, 15GB data plus service for $40. I feel like I was cheated by the Koodo rep at the shop and want to cancel everything he arranged to me and my husband and use the Public Mobile again. Is there anyone knowing where and how to deal with this kind of problem?  Is it possible to get back to Public Mobile with the previous account details? Much appreciate if anyone could solve th

2822
M
1 year ago
J
jpichBeginner
asked in Plans & Add-ons
Adding a new line/family member to account- wanting same plan as mine but it's not offered anymore ?

Hello, I am on a great plan that I love right now, in which it’s unlimited Canada talk and text, and 2GB Data for $37.5 per month. I would really like to add another line for my daughter on the same plan, ideally also with a tab to include a refurbished iphone 12. However, using self serve, it seems that since checking just a few days ago no matter if I go through the new phone or BYOP does this plan im currently on seem to exist anywhere. In fact, theres nothing even close to it…. it’s only 35$ with pay per use data, or it jumps right up to $55 per month with 8GB. That is more data than she’d ever need in a month, How can there be NO plans for 1-3 GB of data?? Am I just SOL here? thanks

3442
Allan M
1 year ago
Z
zachiedooRockstar
asked in Self Serve
Where are SIM cards mailed from?

As the title states, I’m wondering where SIM cards are mailed from?  Ours has been in the mail a full week and we still haven’t received it.  Canada Post is usually quicker than that for us, even when it’s coming from across the country...

12051
Allan M
1 year ago
Y
YulianaBeginner
asked in Other
Suspend sim card

I’m going to go to another country for three months, so how can I temporarily suspend my SIM card and to reuse it after I come back?

1172
Y
1 year ago
J
joelwsmithConnector
asked in Plans & Add-ons
Tablet Plan - Can I share data with my cell plan?

Looking to add on a $15 Tablet plan.Wondering if I can share the 4 gig of data with my phone plan.

4915
D
1 year ago
L
Lwrmarch99Beginner
asked in Other
Account Holder deceased, changing ownership?

My grandmother recently passed and we had setup the Koodo account in her name. How do I go about getting the account ownership changed to myself or her husband (my grandfather)? We want to keep the account active as my grandfather uses the cellphone.

3682
D
1 year ago
S
Stefano RossiBeginner
asked in Other
how to cancel?

How can I stop my Koodo mobile services? I don’t need it anymore. Thank you

1031
Allan M
1 year ago
S
SierrahBeginner
posted in Other
help?

Pm if you lost a phone (iPhone 14 128g) I have the sin number 

552
Mayumi
1 year ago
M
mhjackson123Beginner
asked in Other
Koodo in Port Renfrew

I see that Port Renfrew now has cell service but only of you are with Rogers/Fido. Does anyone know if we can expect Koodo service in Port Renfrew anytime soon?

1263
M
1 year ago
A
Alyssab1Beginner
asked in Other
do i start paying for new phone plan with new device right away?

Hello.I am looking to purchase a new phone, new plan,  new sim, all that fun stuff. I am wondering if I need to start paying it as soon as I receive it or will it wait until I activate/set it up? is there a limit to how long I can wait? I currently have a phone through a line under my ex’s account, and he refuses to separate it for me so I am going to have to just buy a whole new everything and create my own account. My current phone will probably end up getting cut off because I am refusing to pay it unless my ex finally agrees to separate my line and let me have my own account with this current SIM and number. I just don’t want to end up having to pay for both my current phone and the new phone I am looking to purchase at the same time. 

4073
M
1 year ago
Jack Oerlemans
Jack OerlemansBeginner
asked in Plans & Add-ons
voicemail just rings for people calling me

My voicemail just rings when i get calls, not going to voicemail 

835
Darius Koodo
1 year ago
R
RickRConnector
asked in Other
Poor reception in West Kelowna

Is there a tower down in West Kelowna?   Getting  little or no reception from our location...has not been an issue in the past.  Effecting both cell phones.  Cannot have a conversation without the recipient complaining the call is broken up if we are able to connect at all.

1334
Dinh
1 year ago

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