Why did I not receive a notification alert by email for my last bill, I am now faced with a late charge. I have been receiving the alerts since I switched to KOODO last summer.
Question
billing
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When you login to self serve go Billing - - > Bills - - > Billing Notifications
Are the notifications boxes checked?
Did you search your spam folder and deleted emails to see if it accidentally ended up in the wrong area?
+4Perhaps your email got lost in the void, that can happen. Unfortunately I don't think there is much that can be done. Have you enabled text reminders as well?
I saw a post where someone refreshed the billing notifications, this was supposed to rectify the problem. I will also enable the text reminders as well. Will just keep my fingers crossed..
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