Skip to main content
Koodo Community
Community

Hi,

 

I just got a notification of my bill for this month and it said that I didn’t pay last month.

 

I have a recurring payment setup in my bank account for many years and I had no problem so far.

But I just checked and Koodo somehow did not “take” a payment from my bank account for April. I made no changes whatsoever (still using the same Koodo account number, no bank changes at all, etc.), and I have enough money in my bank account.  I checked with my bank and they told me they make any changes on their end either.

 

I don’t want Koodo to charge late fees nor them reporting a “late” payment and taint my credit score/report since it’s not my fault they didn’t “take” a payment (i.e. problem is on their end). Can a Koodo rep be flagged with my issue?

So the reporting is likely already too late as a late payment is automatic.

When you login to self serve and go to your pre-authorized payments, do you see the preauthorized payment set up and active?

When does the pre-auth payment normally get withdrawn from your account?  When were the funds taken out in March?

How much was the April bill?

I have the scheduled payment setup on my bank account, just like it says under “Pay via bank/banking app”: 

How to pay your bill | Koodo Mobile

I’ve had this setup for many years. I’ve setup the payments on the 30th of each month. The April bill was $67.20

If you set up preauthorization via koodo self serve and it didn't go through, then it could be an issue on Koodo's end.

But since you set this up via your bank, it is the bank side that failed to make this payment. It wouldn't have touched koodo.

Do you see any April payment made by your bank to Koodo? 

That's what I'm saying - I have this setup for many years now and I had no problem. 

Like I said, A) no changes have been made in my bank, B) I have money in my account, and C) I've talked to my bank and they see no problem or changes from their end. So it's a Koodo issue - it seems that Koodo didn't "take" money from my bank account and still thought "I didn't make a payment".

Please can you flag a Koodo rep to look into this issue?

That's what I'm saying - I have this setup for many years now and I had no problem. 

Like I said, A) no changes have been made in my bank, B) I have money in my account, and C) I've talked to my bank and they see no problem or changes from their end. So it's a Koodo issue - it seems that Koodo didn't "take" money from my bank account and still thought "I didn't make a payment".

Please can you flag a Koodo rep to look into this issue?

So I did some additional banking research for (RBC and TD) and this is what I found.

For Pre-Authorized Debits (PAD), you need to set up the pre-authorization via the company you want to withdraw from your account (in this case, Koodo).  Are you absolutely sure you did not set this up on your Koodo self serve?  Have you logged into your self serve and checked your preauthorized payment section?

https://www.koodomobile.com/en/help/setting-pre-authorized-payments

Terms & Conditions
Koodo Community