Are you getting some error message on your phone? What phone is it? Can you connect to Koodo’s network?

Just that there is no network connection.

I followed all the prompts on the digital assistant.

I can’t connect to mobile data and can’t send/receive phone calls text messages. Nothing appears in the outages map. I can’t use call back service as I have no alternate phone.

Could be a faulty SIM or connector - is it possible for you to try the SIM in another phone? Does it show any networks in the list?

I doubt that is the problem, as my son has the same issue with his phone. We are on the same plan with Koodo.

Could there be a network outage in your area?  Koodo uses the Telus network.

https://www.telus.com/outages