I am unable to make phone calls or use mobile data. My bills are paid up. I’ve restarted my phone several times.
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Userlevel 7
+4
Are you getting some error message on your phone? What phone is it? Can you connect to Koodo’s network?
Just that there is no network connection.
I followed all the prompts on the digital assistant.
I can’t connect to mobile data and can’t send/receive phone calls text messages. Nothing appears in the outages map. I can’t use call back service as I have no alternate phone.
Userlevel 7
+4
Could be a faulty SIM or connector - is it possible for you to try the SIM in another phone? Does it show any networks in the list?
I doubt that is the problem, as my son has the same issue with his phone. We are on the same plan with Koodo.
Could there be a network outage in your area? Koodo uses the Telus network.
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