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Question

There a way to change the name on the bill/account

  • 21 May 2023
  • 7 replies
  • 768 views
Kendra Kirai

As topic says, I’m looking for a way to change the name on the account. Events conspired to make ne need to sign up with a family member’s name on the bill (not not the credit card) and I’m hoping there’ll be a way I can fix that.  

 

Koodo phoned at some point while I was trying to sign up, with my name on the bill, presumably to confirm that they were permitting me to do so, but they didn’t understand what the Koodo person on the phone was talking about and it sounded like a scam to them, so they declined, but I wasn’t aware so I just signed up with their name and it was too late to do anything by the time I found out.

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7 replies

Sophia
Userlevel 7
Badge +4

Yes, there is, but since the other person is the official account holder, you will need them to transfer the account to your name. There is a fee involved, and both you and the account holder will need to provide ID to transfer the account to you. See also https://www.koodomobile.com/en/help/transfer-of-ownership-town

Kendra Kirai

Hmmm. Three months. Does the credit check need to be done if it’s still remaining on the same payment method? I don’t have a credit card to pay with which is why I needed to use somebody else’s in the first place.

Sophia
Userlevel 7
Badge +4

I'm not entirely sure what is involved. I don't think there will be an additional credit check but usually the address on the credit card has to match the address of the account.

M
Userlevel 7
Badge +4

Hmmm. Three months. Does the credit check need to be done if it’s still remaining on the same payment method? I don’t have a credit card to pay with which is why I needed to use somebody else’s in the first place.

Yes, you will need to complete a credit check when you are doing the transfer of ownership, since you do not have a postpaid plan under your name. https://www.koodomobile.com/en/help/transfer-of-ownership-town

Kendra Kirai

Okay, so it sounds like just changing the name on the call display will be the way to go. Can THAT be done?

D
Userlevel 7
Badge +4

Koodo doesnt have name display unless you subscribe to Call Display+

I would just make sure call display+ is disabled.

https://www.koodomobile.com/en/help/call-display

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Allan M
Userlevel 7
Badge +4

Call display is based on the account holders name.
In order to change that, you need to do what the others mentioned above.

You can not have an account in someone else’s name, and have the call display in your name unfortunately.

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