Managing your Services

I needed to pay my bill, and when I logged into self-serve, I noticed there was a promotion for when you change the rate plan, you got a bonus, eight gigs of data for the next six months.I thought that was great, so I  chose the new plan, and entered the promo code. However once I clicked to pay, a new screen came on telling me it was unsuccessful, and it was themnot me and to try again later. I attempted to pay about eight times throughout the night with no success. When I woke up this morning, my account was a suspended.  I once again, log into self serve, try to change my plan and apply the bonus. Now when I try it, the part where you apply the bonus promo code is greyed out so that I can’t click on it.  And of course I can’t get anybody to get from customer service when I tried dialling 611. Anybody have any clue what I could do ? Or do I just try to explain this to the automated system, and hope for a callback?   

Hi. I just got on with koodo because of their $40 promo. Bring in your own phone and get 20 gigs of data at $40 bucks a month. First month, i had 20 gigs as promised, buty second cycle with koodo, my cycle started today and i went to look at the usage and noticed I only have 15gigs instead of the promised 20. Am I reading this right? Any help would be appreciated!Thanks koodo community. 

Which prepaid credit cards are accepted on a monthly bill.Or Can I use top up cards on my monthly bill?

I fail to understand why in a world riddled with spam and fraudulent calls, a call would come through on my phone from a Koodo representative. This call I believe was legitimate, however because of my lack of trust in talking business over the phone (unless arranged), I ended the call. 

Why does my data keep cutting out. In a major town in Ontario Canada Time to switch to another carrier 

So my old sim card had a very old phone plan, and I recently upgraded to a new phone plan which required a new sim card that was mailed to me. Under my self serve, I now have two phone numbers associated with my account. How do I keep my old phone number and associate it with the new sim and phone plan?I tried doing the “change your SIM card” but I get an error message as a result

When o log into self serve to check my usage the phone number called for every call is the same but this is not the case. How do I fix this??

 i accidently signed up for the wrong plan how would i go about canceling it?

My daughter’s plan is $35/10GB. This month she used up all the data and has purchased three add-on of 1 GB each time for $75 in total!her current billing cycle will end the day after tomorrow. can she change her plan now to $50/40 GB now?If she can do so, can the new plan take effect immediately so that her monthly fee becomes $50, but she won’t be charged $75 for add-on?Your advice is most appreciated!

Receiving error while trying to access bill from Self Serve 

I scheduled a callback for today. The agent called me and we were in the middle of a conversation when for some reason the call was dropped. The agent never called back after that. What is the deal????

My bill doesn't appear and I don't kbow whether I need to do any payment or not! 

I set up my account and transferred my number to Koodo 5 days ago. While transferring my number, I had a temporary number from Koodo for about a day. It took 2 attempts to transfer the number. However since then, some of my contacts see the number I transferred over and others still see the temporary Koodo number. What is going on? Thank you.

I just now see that my account has an add-on "$0 1000min International LD Add-on Free".Does it mean that I can call to those countries up to 1000 minutes free of charge?Thanks.

Hi Koodo Community,I was wondering if Koodo Plans recently stopped offering Personal Hotspot? Up until a couple weeks ago I used my Hotspot nearly daily. I recently swapped my physical SIM for an eSIM (I have an iPhone) and since i did that - Hotspot does not work. It connects via wifi or cable - give me an IP address - but websites cannot be resolved. I visited a Telus store just now, and did another SIM replacement for a new eSIM - and I was then told by the rep in store that Koodo plans no longer support Personal Hotspot?The rep then tried upselling to a Telus plan, but I want to confirm that Koodo plans do not support Personal Hotspot?  Edit: I’m getting a self-assigned 169.blah blah IP now. I’ve also reset my iPhone’s network settings - but this didn’t work. 

Its been over 10 days after getting a new koodo sim without phone bill or e-receipt. The sim officer told me I would get it within 10 days. I need this receipt for documentations

My wife and I are Koodo customers. I want to merge our accounts and keep our numbers the same but not sure where to start. 

yep, still waiting for a sim card that is being billed for a week before i even ordered! They ask me if I want a call back...lol…. ok ...with no sim card that may difficult  

I want to turn off the $16 per day Easy Roam international option and just use pay per text message or call. However, in self serve the item that I think does this is called “Easy Roam INTL - PayPerUse Access”. So is this Easy Roam $16/day, or real pay per use? It can’t be both.  This is really confusing and should be called “Easy Roam -fixed daily charge” or something.  I left International data roaming and international call roaming on just case I need them ( I have an eSim and Fongo so shouldn’t) Please fix this confusing name in self serve so other people don’t waste time trying to make sense if it. thanks    

Hello, I need a callback and explanation about my bill. It shows  I was charged for change number and its $50 per line. In the first place I didn’t change my number. and I wasn’t informed with this charge.

I’ve been overcharged by $5 for an extra data charge on June 15th. I did not request that extra data. I did request extra data (100 mb) on June 11th which I received but I did NOT request extra data on June 15h, though I have been charged for this. - Michael Maser 

Well my phone I bought was black listed then that was fixed then my SIM card from bell was locked and it might be unlock now who knows hoping but I been trying to get this phone hooked up for the last 4 days and it might just be the esim that’s not working  

I am looking at getting a sim for my cars stereo, currently i have both my wife and I on a contract with 50GB each threw Koodo. i would prefer sharing my data from one of my plans to my cars, since we do have so much data, and would totally be ok paying 10-15 a month to do this. Now my cars stereo does support android auto but would prefer using the native software instead of a link to my phone.  If i cant share that data on my existing plan without using something like hotspot or android auto then, i am either looking for a data only plan or a plan that under 25 a month that has at least 5GB of data that i could use to stream Spotify, use google maps and do the odd lookup.  the end goal is not to have a third $50 a month bill for something that doesn't make or receive calls, if that's the case then ill search elsewhere, as i know there are $25 small data plans out there but they jut dont have much to them when koodo seams to offer alot more for a little more in cost, but again i feel

I live in Beamsville ON and our cell service it terrible. I’ve been trying to get a hold of a live person but I’m always directed to schedule a call back. Unfortunately the service in my area is so bad that all my calls just go to voicemail. How do I talk to a live person if I can’t get a call back?

Hello,I just switched over to Koodo from Public Mobile as I saw some posts on forums stating that Koodo was more compatible than PM as I have been experiencing issues with making and receiving calls using my Light Phone on PM.I am aware that it is not officially compatible with any networks in Canada yet but I have been using my LP perfectly fine for the last 2 years until PM upgraded to 5g. My phone has been having issues hearing people on the other side of the line since. The LP customer service team told me to make sure my carrier has VoLTE enabled. Since Koodo now has it enabled since Feb 22, 2023 on all prepaid plans, I made the switch and I am now on the $25 prepaid plan. I was told, by a Koodo rep that the $25 plan still includes VoLTE despite the plan showing 3g.Unfortunately, the problem still persists and I cannot hear people when I make calls to them. Any advice on how to resolve? I wouldn’t like to change phones preferably. Thank you!