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The place to ask all of your Koodo related questions

4003 Topics
E
EddeeBeginner
asked in Billing & Payments
Can I create/have 2 accounts for 2 separate numbers ?

I’m a monthly post-paid Koodo customer. I have another number with another company that I’d like to move to Koodo. But I would strongly prefer to have 2 separate accounts / bills for these 2 numbers. Can that be done ?

1622
D
1 year ago
P
PeeTBeginner
posted in Billing & Payments
first bill charges

Hello, I am new to Kodoo. I received my sim card on 24th May but I am charged from 17th May. I feel it is unfair on my part to pay for the 7 days when services were not accessible because of mailing delay

512
Bernard Koodo
1 year ago
S
skywalkerConnector
asked in Plans & Add-ons
Unable to connect to Chinese phone network

Hi,Now I am in China and I activated the voice roaming and easy roam recently. But I still cannot receive any messages from Canada. Is there anything I missed?

1246
S
1 year ago
U
Unique User NameBeginner
asked in Billing & Payments
Avoid Easy Roam in US

Hi there,I'm using an eSIM, and if I travel to the US and turn off my Koodo cellular plan (I have multiple eSIMs with different cellular plans installed) from day 1, would I still be charged for easy roam? Additionally, if I forward my Koodo number to another local phone while traveling and keep the Koodo cellular plan turned off the entire time, would I be charged for anything?Thanks!

811
Dinh
1 year ago
B
bluerayBeginner
asked in Plans & Add-ons
Summer Sale 2023 cannot change my plan

Hello. My current plan is 35/month with 2 gig of data, there is currently a summer sale for 39/month with 20gig of data.  however, when i try to change my plan, it doesn’t show this option, instead, it shows me the 50/month option and above.    why can’t i pick the 39/month option? 

2827
M
1 year ago
B
Beth WSBeginner
asked in Billing & Payments
Unknown Charge

I am being charged data usage for a call to Rhode Island that I never made. How can I get this adjusted? 

702
M
1 year ago
T
thewillofsonOrganizer
asked in Billing & Payments
Paying off remaining balance over two bills

I requested to pay off my tab balance in the Koodo self serve. It says it would show all on my next billl however I wanted to see if I can split the amount over two bills rather than paying all at once?

1117
L
1 year ago
A
AndydeeBeginner
asked in Billing & Payments
Credit Card Fees?

Hi, Just want to know if they added a fee for using your credit card for your monthly bill (one time payments not pre-authorized) as every answer I’ve seen to this question is 8 months old. Would like to build my credit up.Thanks

4963
Sophia
1 year ago
V
VTECMAN123Beginner
asked in Plans & Add-ons
How do i know if i will lose my add-on when i switch plans?

Hi there - there's a new plan that I'm looking to switch to.  I have a very specific add-on for long distance that includes Australia.  The new perk doesn't include it and I need to be able to call there.  How can I ensure I dont lose this add-on?

994
V
1 year ago
E
elbonoBeginner
asked in Other
apple watch cellular setup

can i activate an apple watch cellular on the kodoo network?

37421
Dinh
1 year ago
M
mjschranzBeginner
asked in Plans & Add-ons
Can't add Unlimited Long Distance Calling Perk

Greetings, I recently transferred my number over to Koodo for the $39 for 20gb plan that included 1 free perk. I read the details about what perks were available which included Unlimited Long Distance Calling. When I login to self serve to add it though I only see two perks, enhanced voicemail and unlimited long distance text.Please help me in getting this perk added as it is the sole reason I transferred this number over.

1555
Dinh
1 year ago
N
nrizoBeginner
asked in Other
368 area code is not valid North American Area Code

I got a new no in May 2023.. I tried to update my telephone no on few sites like the CRA, TD Insurance and one credit card company.. I’m getting an error on all of them with the same message ‘Must contain a valid 3 digit North American Area code.. 

1121
M
1 year ago
O
OwenFraBeginner
asked in Plans & Add-ons
Adding a line and transferring a number

I would like to add a line to an existing Koodo account; if I do this can I transfer an existing phone number to the new line? My partner has a phone number that I would like to transfer and have both of our phone under one account.

9436
Sophia
1 year ago
T
Tilly1986Beginner
asked in Other
private calls recorded

I am wondering if private phone calls between individuals are recorded or saved by Koodo?  Wanted to see if I could get info from past call. 

1803
C
1 year ago
K
KwamekAmbassador
asked in Other
Incoming calls terminating first

Hello, I have noticed that for time now, every incoming calls are terminating first. After answering the call, I will see an initial missed call. If I don't answer the call, then I will see 2 missed calls.Please what may be causing this? And how can I resolve it?Thanks 

519
Dinh
1 year ago
V
Vee PersaudConnector
asked in Billing & Payments
Data usage on Prepaid plan

I just started a prepaid plan about 3 days ago and I have been on Wifi all the time but I am still showing Data usage, I guess for my texts.  Why is this?  This is supposed to unlimited texts.

616
V
1 year ago
S
SueShonnieBeginner
asked in Prepaid
Can't Refer a Friend

I am a prepaid customer and want to refer a friend. When I click on the Referral Code in my account it indicates it is copied but then what? It doesn’t take me to any links to refer a friend. Can someone help me with this.

1893
S
1 year ago
D
DylanEBeginner
asked in Self Serve
New SIM - no verification code received to email

I want to activate a new SIM and my verification code is not being sent to my email address.  I have checked all folders.  Please assist!

3817
Dinh
1 year ago
Q
q3TrinityConnector
asked in Billing & Payments
Charges to my old account?

I was switched by Koodo to their “new” servers several months ago (I was an old PC mobile customer).  Everything was set up fine and I’ve been paying my bills online on the new Koodo site.  Today, I got an email from Koodo saying my bill for June was ready to be paid but all the links in the email pointed to the old Koodo self-serve site  (and presumably for my old account).  I tried logging in there but the site no longer recognizes my login.  The amount due in the email does not match the amount due on the new Koodo self-serve site for June.  Can someone help me figure out what this other bill is for? Thanks!

1177
Q
1 year ago
S
sam811Beginner
asked in Self Serve
I moved from prepaid to postpaid koodo. Why has my number changed?

I moved from prepaid to postpaid koodo. Why has my number changed?

1043
S
1 year ago
M
MatteofotiaBeginner
asked in Plans & Add-ons
Not getting Text Offers

I never receive any text offers from Koodo, like the summer deal that I heard about that I want. how do I get these deals if I never receive text notifications with offers?

821
Allan M
1 year ago
Y
ydmBeginner
asked in Billing & Payments
Is a plan guaranteed between purchase and activation?

If a plan goes out of market between the time I sign up and the time I activate the SIM, will I still be able to get it? How many days can elapse between sign up and activation? 

456
D
1 year ago
S
swizzlesRockstar
asked in Other
Do I need to go to a Koodo store when my new phone comes?

I currently have an iPhone XS and I’ve ordered an iPhone 14 which is supposed to arrive tomorrow. I can’t quite figure out if I can simply just switch the SIM card from my current phone to the new phone or if I have to go into a Koodo store and have them do something on their end. I’ve been googling it and some websites say it’s fine and I can just swap it myself and be fine but others are saying it takes a different type of SIM card and I will have to go in.Any help is appreciated 

763
Timo Tuokkola
1 year ago
C
Crash_AlphaBeginner
asked in Other
Koodo vs. Telus coverage

Is there any difference being on Koodo VS. TELUS when it comes to coverage area’s? Does Koodo have poorer coverage than if you have a more expensive plan through TELUS directly even though they share the same network? TIA! 

2973
C
1 year ago
G
GirlofthestarsConnector
posted in Plans & Add-ons
Downgrading a Plan

Can anyone make any suggestions on how to downgrade my plans. I tried online in self serve with no luck, tried callback request with assist but have been waiting 16 hours (also put in another call back request 30min ago), any other way to achieve this? I unfortunately cannot go to a store as I live outside a city.

1146
D
1 year ago

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