I recently transfered from Rogers and brought my number and phone with me. I did the phone number transfer and my Koodo account reflects the correct number.
My phone is stuck using the number given when the Koodo account was created and is not using the number that was ported to my account.
It seems the number transfer had issue. Did you receive a text from Roger to confirm the port and did you reply “yes” to it? https://www.koodomobile.com/en/help/moving-your-number-koodo
Have you restarted your phone since the port transfer?
Did you get a text from Koodo that the port was complete?
WHen did you initiate the port?
I did reply to Rogers with “Yes” and my self-serve account did say the transfer was complete. I did not get a text from Koodo saying it was complete. The transfer was also done Monday 6/26/2023.
I have rebooted the device several times and re-seated the SIM card. No luck there.
In the end I am now on the line directly with an agent and it looks like the issue isn’t one with a simple fix and they are working on it.
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