Managing your Services

I want my number changed to one that hasn't yet been assigned to anyone yet. It won't show up in the number Pool. I called it and it's not in service. Example. 204-300-0287 show up but I want 204-300-0300 and it's not showing as an option. How can someone manually give me this number on my Koodo prepaid account.

I was calling an amazon call center the other day and it turns out my call was to Seattle.  I just got my bill today and there was a charge for $37 for this call.  Is there any way to block outgoing calls to other countries, or at least provide a warning ahead of the call?

Hi there. I recently got a message about my phone being available for VoLTE and to turn it on to continue receiving service, but I am unable to find the option to turn it on.I have a Pixel 2 (Not XL) with Android 11, going into Settings > Network and Internet > Mobile Network, I do not see a VoLTE option within as the guide here says for Google phones: https://www.koodomobile.com/en/help/volteHow do I turn on VoLTE on a Pixel 2?

I turned off roaming before crossing the border into the USA - but was charged a roaming fee.  How do I have the charge reversed:

I have 2 lines for my daughters that are studying in Montreal and I returned to Mexico. Now I am unable to pay the bill because my credit cards are international. I understand that I might be able to register my card but I am unable to find where or to schedule a call back since they can't call international phones.I have read of many costumers with similar problems and no one has been able to give a usable answer.Is there a way to talk or chat with a Koodo representative?

Hello, Koodo charged $179.92 under Airtime_V, but I see nothing about airtime through usage details. Can anybody explain why they chargedd it?

When I tried to register my koodo prepaid self-serve account, it took really long to load and I eventually closed the page. Now when I try to register, it always says “cannot process your request at the moment”.Unfortuntely, since Koodo doesn’t offer a support number, and since you can’t schedule a call-back without being registered, I am trapped in an endless loop with the digital assistant and don’t know how to continue.Thanks for any help

I see that I have the option to change my plan to $60 with 5G and 60GB, but it always breaks when I have to select a perk. The perk that I am trying to get is Rollover data with that plan.

What is going on.  This is the 3rd time in just over a week my phone is on SOS mode.  The 4th time in a month.  This is unacceptable.  And before anyone tells me to call Koodo Customer Service.  MY PHONE IS ON SOS.

I was charged from the day i signed up for my service, recommended to activate online to save $60.Aug 28 - applied for new accountSept 3 - received my first invoice from Aug 28 - Aug 31, and for SeptSept 6 - received my Sim and used the self serve to port my number, because i asked someone to call methey texted me to tell me someone would be calling, no one called so i couldn't correct the billing issue and now i cant find a number so i need to use the Forum#kodoo please correct this asap as i have 30 days to cancel and i will not port my huspand line here either, this is a terrible first experience and time consuming for your customers   

I am ‘half registered’ for Koodo. I went to koodo in person to sign up and get a sin card.The issues is now I cant actually sign into the account that was half started. The email link sends me to a page that says “Service unavailable”, to try again in an hour or refresh the page. Either of those does nothing. Im still unable to do it.If I try to registered, it doesnt work because I have an account started.I’ve tried forgotten password and it tells me to follow the link in the initial email which sends me to ‘service unavailable’.  Im kind of in a loop.

So I ran into an issue, my 4 yr old daughter figured out how to accept data charges. Not just 1 or 2 but an accumulation of over $500 /mo the for 2 months. The data notifications were being sent to my wife and daughters phone instead of my phone(account holder)I am the only authorized user. Infact the only notification s I received were ( " your data has been paused,you have reached 500$ in data charges"). After days and weeks of attempting to come to a resolution I get a call from Johnny from Telus on the 5th of July he understands my situation and we come to an agreement wherin a credit for 260$ would be given towards the 350$ pay per use data from June. My billing date is the 11th of every month. Less then a week after speaking with and negotiating a reasonable compromise for both parties I receive the bill for June. I was under the impression that I was negotiating for June but low and behold I was negotiating for the useage charges from May but get by another bill amounting to ove

i had a callback but when i accepted it no one was there for 7 min so I hung upThe chat bot wont help, no matter what i do i cant get a real person I’m calling because I’m having issues with 5G on my S21 FE - 5GI’m in a 5G area, 5G is enabled on my phone as per the update to my phone last month saying 5G is available for use now, and I upgraded my plan to the 5G speed’s option 2 hours ago.but It still only shows LTE+

Hey koodo team, I am travelling abroad on 8 September for about 4 months.In this regard, can you please schedule a customer service call back on my number +1 778 846 9412. thanks.

Keep state error

Just want to talk a live agent on easy roam as was not in the US!  

Hi, so I have a Pre-Paid referral code ready and during a new activation of another pre-paid number/account on-line, I was very carful on each step but there is no prompt asking to enter the code all the way until the new account has been activated. So, what can I do now? Where exactly the step is to allow you to enter the referral code? I am using Brave browser maybe with pop-up blocked. Would that be the issue? I am trying the call-back support and the first call-back was a joke, she doesn’t understand a word I said and handed up on me and never call back  now I am trying a second time for the call-back help to see if they can fix the issue for me.  Any advice would be great as I need to create another account/number.

I'd like to pay off my tab and change my plan to one of the promotional ones (cheaper). Self-serve only allows me to change to more expensive plans. There's nothing in the "legal stuff" section saying I can't do this... So why can't I? 

I set up a Koodo account where I’m the account owner and they are the user. They are trying to get set up for self service, but it says their details aren’t correct. I’m confused how to proceed with getting the account set up

Hey everyone. So I am a prepaid user in the Caribbean and need some long distance functionality to use two factor authentication on my various accounts. Using the chat bot I tried to request a call back to discuss my options but as they dont take international numbers, I’m not sure what my options are. There also isnt a koodo or anything nearby where I could walk in and switch to a post paid account with roaming (I know they mentioned I would need to switch my sim). Similarly, the long distance booster/ add ons will only work in the USA or CanadaIf anyone could direct me towards who to call in this instance, I would really appreciate it. 

How’s the quality of service in Niagara including indoor/outdoor coverage? I’m currently with Rogers right now with no issues whatsoever, but I’d like to try out Koodo Mobile. It’d be really helpful to hear everyone else’s opinions on here!

If you have multiple lines, is there a way for each individual to check their own usage without getting full access to the account holder’s information?

I recently switched to the 5g plan on my iPhone 12 mini but the service has not been provided. 5g does not show under “voice and data”. I am in Toronto so towers are not the issue. Tried restarting my phone , reinsert sim , reset network settings.  

I am trying to switch my rate plan from the 10GB 4G @ $37/mo to the 20GB 4G @ $37/mo, (Happy Day Deals) but am not seeing the 20GB deal in the plans available for me to choose from in self-serve.. How do I switch and get the deal?

Case # 000609073 was assigned to me by a koodo rep over the phone last August 24, 2023  to resolve issue of August 2023 payment made to an invalid mobile account number.  I went to my bank to resolve this by making another payment to the right acccount # and the bank also sent an email to Koodo billing department requesting a credit back to my bank account the amount of $43.68.  I assume the Koodo billing department credited this amount to my mobile account and not the bank.I still received a billing dated September 3, 2023 in the amount of $43.68.Will appreciate resolution of this through your community.Thank you for all you do.