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Contacting Support

  • 9 September 2023
  • 2 replies
  • 156 views
K

I want my number changed to one that hasn't yet been assigned to anyone yet. It won't show up in the number Pool. I called it and it's not in service. 

Example. 204-300-0287 show up but I want 204-300-0300 and it's not showing as an option. 

How can someone manually give me this number on my Koodo prepaid account.

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2 replies

Timo Tuokkola
Userlevel 7
Badge +4
  1. The fact that a number is not currently in service does not mean that it has never been assigned to anyone.
  2. Koodo does not have the ability to see whether numbers have ever been assigned before.
  3. When someone changes their number, it is locked for 3-6 months before being released back into the number pool. This is the likely reason the out of service number you want is not currently available.
  4. A brand new number will not protect you from spam callers and robocalls, since they're simply using computer generated lists to dial every possible number in a given block.
That’s what I do: I drink and I know things.
Sophia
Userlevel 7
Badge +4

For Koodo Prepaid I don't think there is any limit to how often you refresh the random suggestions. Just keep refreshing until you see a number you like best.

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