I was charged for 'roaming' but had roaming turned off

I turned off roaming before crossing the border into the USA - but was charged a roaming fee. How do I have the charge reversed:

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Userlevel 7

Was it an easy roam charge or pay per use roaming charge?

I think it was an easy roam? $10

Also.. does this company take any responsibility for customer support - or just offload the whole thing to “a community of unpaid labour”?

Userlevel 7

I mean that's what a public forum is.

Did you still want me to help you?

Can you point me to a resource to have the charge reversed?

There doesn’t seem to be any way to contact the company.

Userlevel 7

Can you review this article and let us know what triggered the roaming charge and how much usage there was on the roaming?

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