I was charged for 'roaming' but had roaming turned off

I turned off roaming before crossing the border into the USA - but was charged a roaming fee. How do I have the charge reversed:

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Was it an easy roam charge or pay per use roaming charge?

I think it was an easy roam? $10

Also.. does this company take any responsibility for customer support - or just offload the whole thing to “a community of unpaid labour”?

I mean that's what a public forum is.

Did you still want me to help you?

Can you point me to a resource to have the charge reversed?

There doesn’t seem to be any way to contact the company.

Can you review this article and let us know what triggered the roaming charge and how much usage there was on the roaming?

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