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Unable to change plan because pick a perk keeps failing

  • 8 September 2023
  • 6 replies
  • 66 views
V

I see that I have the option to change my plan to $60 with 5G and 60GB, but it always breaks when I have to select a perk. The perk that I am trying to get is Rollover data with that plan.

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Best answer by Boa_Guy Koodo 8 September 2023, 17:13

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6 replies

G
Userlevel 7
Badge +4

Are you able to continue without selecting a perk? It can be added after

V

No, even without selecting the perk it gives the same error

V

I've tried to change using my phone through data, wifi. Tried to use different browsers and computers. Same error always.  

“It looks like you can’t choose a Perk right now.”

 

D
Userlevel 7
Badge +4

What perk did you want?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
V

As I mentioned, I am trying to get the $60 with 5G and 60GB plan and the Rollover data perk

Boa_Guy Koodo
Userlevel 7
Badge +4

Hi there @vincesilv   We have changed the plan for you to the $60 with 5G and 60GB plan with the Rollover data perk. 

 

You can see the changes on your self-serve. 

 

Cheers, :)

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