Skip to main content
Koodo Community
Community
Answer

Unable to change plan because pick a perk keeps failing

  • September 7, 2023
  • 6 replies
  • 379 views
V

I see that I have the option to change my plan to $60 with 5G and 60GB, but it always breaks when I have to select a perk. The perk that I am trying to get is Rollover data with that plan.

Best answer by Boa_Guy Koodo

Hi there @vincesilv   We have changed the plan for you to the $60 with 5G and 60GB plan with the Rollover data perk. 

 

You can see the changes on your self-serve. 

 

Cheers, :)

This topic has been closed for replies.

6 replies

G
Forum|alt.badge.img+4
  • Goran
  • Mobile Master
  • September 7, 2023

Are you able to continue without selecting a perk? It can be added after

Boa_Guy Koodo
V
  • vincesilv
  • Author
  • Connector
  • September 7, 2023

No, even without selecting the perk it gives the same error

V
  • vincesilv
  • Author
  • Connector
  • September 7, 2023

I've tried to change using my phone through data, wifi. Tried to use different browsers and computers. Same error always.  

“It looks like you can’t choose a Perk right now.”

 

D
Forum|alt.badge.img+4
  • Dennis
  • Mobile Master
  • September 7, 2023

What perk did you want?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
V
  • vincesilv
  • Author
  • Connector
  • September 8, 2023

As I mentioned, I am trying to get the $60 with 5G and 60GB plan and the Rollover data perk

Boa_Guy Koodo
Forum|alt.badge.img+4
  • Boa_Guy Koodo
  • Koodo Alumni
  • Answer
  • September 8, 2023

Hi there @vincesilv   We have changed the plan for you to the $60 with 5G and 60GB plan with the Rollover data perk. 

 

You can see the changes on your self-serve. 

 

Cheers, :)

V
Terms & ConditionsAccessibility statement
Koodo Community