Managing your Services

I'm traveling in Brazil for a while, and as far as I know, Koodo doesn't charge for international incoming SMS, such as SMS coming from Canada. I made sure to disable data and roaming, but I am still being charged daily fees for international roaming, each time I get an SMS.

So I was signed up for pre-authorized payments from my bank account. Over the past few months, these payments came out at totally random times of the month. One was June 30th, the next was August 2nd, and then the third was August 30th. There's is no way of knowing when these payments will come out, and because I had two come out in August I ended up not having enough money in my account, and therefore the payment bounced. This landed me with a $40 NSF fee from my bank, and a late fee from Koodo. I scheduled a callback so I could ask why these payments come out so randomly, and also ask if Koodo was going to charge me their own NSF fee. The first callback I scheduled just never happened. No one called me, and there's no other way to get ahold of someone. So I scheduled another callback, and this time got ahold of a rep. This rep told me that the system just randomly chooses when to take payments. I asked him how that's fair to customers, and how they were supposed to plan their money i

I’m posting a screenshot of a message that pops up every time I hit billing details for my account. I got a text telling me my bill is ready to go (my first bill) but can’t access my bill details. Weird thing is I also have my mothers account attached to my self serve before I even got my account. (That’s a whole other weird issue I’m having) but I can see the billing details for her account but when I try to load my account bill this is the message I get. (See photo) does anyone know what this means. Is it an issue on my end?   

I bought 4 lines with the plan “$39 20GB UL Can Min SFD (4G Speed) Price per month: $39.00”and one of the sims I recived in the mail doesn’t actually work it is “8912230000552111643” is it possible to have a random number assigned to this sim or do I need to go into a store to get the line that should already be active to actually work?

I have 8gb in my phone settings it says I've only used 4.3 gb and it sends me a text that I used it all? I paid my phone bill now it should reset right? I need my data for my roadtrip and navigation. 

Here to complain that I am unsatisfied with Koodo’s customer service as I had called to dispute a roaming charge that I did not use. They proceeded to let me know that they see on their end 1 MB of usage which can due to background data leakage or anything unrelated to me. My roaming is off and they proceed to negotiate $1 credit from the $16 roaming charge. They refuse to refund me the charge when I have explicitly explained that I did not use it and my data roaming is off for my phone. I am disappointed that there was no one else she could direct me to dispute this rather but to take the minimal credit they kindly offered. This has happened to me from other service providers and they would immediately take off the charge as it is understandable. I would recommend everyone to not use Koodo as I am now force to pay for data that I did not use. 

Hi, I got an iPhone 13 last Black Friday (~10 months ago) with a tab of $20 a month and tab bonus of $25 a month. I’m looking to continue Koodo service until at least the 2 year period (November 2024)if I pay off the tab balance now, can i trade in the phone to the Apple Store? While still having the tab bonus being paid off by Koodo over the next year and a bit

Hi all,I’ve tried searching the forum but can’t find a post that relates to my situation exactly.I’m trying to update my billing info and my current address can’t be found. Searching by postcode or street yields no result. This is not a new street - the street is old and is located in an old town. There are 6 houses on this street and none of them are searchable. It’s like the street doesn’t exist. I am not making any typos! Any help? Thanks

I’m wanting to purchase an iPhone 15 but I am wondering if I should wait until black Friday. I know there's lots of different deals on Black Friday but I’m wondering if anyone thinks there will be any deals on the iPhone 15 Plus, or if I should buy it before then. 

I’m currently cutting the budget for my network service. I need to cancel my plan for Koodo right now. Does anyone know that there is a way to reach the custom service and tell them to terminate my plan?

I would like appreciate if get my old phone number back? which was 4038667695

Hello Koodo group. According to Apple I have to turn off these alerts from my service provider. Can one of you fine folks please give me direction on this? Thank you edit...Iphone 14

This offer from koodo “$39.00per month 20 GB 4G speed” is significantly better and cheaper then the offers I was able to get from telus while part of the enterprise partner program. I didn’t have koodo account so I just provided the same information 4 times to open up 4 lines immediately.Is it possible to avoid getting 4 credit checks? 

So I had the $65 50GB UL Can min SFD (4G Speed) $65.00 plan from Black Friday that came with a 24 month $20 credit, and in my finite wisdom, decided to change to the $65 75GB (5G speed) plan without checking with anyone if my credits would fall off, and now I can’t seem to figure it out where to check on my self service.The Facebook chat doesn’t seem to be responding today either.Would anyone know if my credits will fall off? And if so, any way to have my plan reverted or credits reinstated? 

Two weeks ago, I returned to Canada after being abroad for 4 months. During this time, I used prepaid SIM cards for mobile service on my iPhone 13. After getting home, I put in the original Koodo SIM card, and it half-works. Normal texting and calling work fine.  Even stranger,  the top of my phone interface still reads ‘Koodo - LTE/3G’ with the bar reliably showing weaker/stronger connections depending on my location. Visually, nothing would imply that I wouldn’t be getting service. Yet whenever I switch off Wifi or try to use data outside, nothing connects. Search engines like Google, social media apps, everything: nothing works. I’ve looked through my settings a dozen times and it all seems to be in order. It recognises Koodo as my carrier, I’ve got roaming data turned on, and my APN settings seem to be filled in as suggested (just the APN at sp.koodo.com, user/password fields blank). I even reset my phone’s network settings to no avail. I’m lost on how to remedy the issue, since th

I just upped my gigs and now internet lags and my streaming shows buffer.  UGH!!  Has anyone else gone from the 4gig for 45/mnth to the 40gigs andexperienced really spotty connection when using 5g?  I have my own phone and no tab left (woohoo!!) if that matters at all

I cannot log into self serve. It says: "You've exceeded the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour." I have tried again and again after waiting more than an hour.What next?

I used prepaid chatr, and at the Filipino party in Calgary in Canada there was a Koodo provider and they told me that if I switched with them they would give me 40GB and unlimited international minutes, I just received my bill for more than 300 CAD   

I am going on vacation to my country India want to block my phone from sept 1st to October 31 st until I come back please call me at my phone number *** *** **34 to acknowledge my request  

I can’t log into Koodo?? I could only get here on Community was by logging in through my Facebook account which doesn’t allow me to go into Self Serve.Every time I try to log in I get “You've exceeded the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour.”When I try to reset my password I get “This service is unavailable right now. Please refresh the page, or try again in 1 hour by clicking the link in the registration email you received.” But then no email arrives with a link.When I try to forget username / email I get “Your account has been locked. Please try again in an hour.” 

Is there a way for me to purchase Koodo device protection (or whatever it’s called) for a non-koodo device? If so, how.

I’m on a minimalist plan of 3 GB data/month at $35/month. Looking at adding a line and a phone to the account. The plans I can choose include for instance 60 GB/month. Will this be shared data for both phones or each phone or what?

I was charged 117 overage for calling minutes, but I have the unlimited Canada wide-calling on my plan and I have not left the country since I started my plan. Why was I incorrectly charged this amount? I need this to be resolved asap!!!

I was supposed to receive a SIM card in the mail but never did so had to purchase another one in store. When I’m trying to setup my account, the new SIM number isn’t attached to my account but I can’t change it as I can’t receive the verification code via text as my phone’s in SOS mode. And the email verification codes aren’t coming through either. 

I recently cancelled another phone number on my account. Immediately previous to the cancellation I sent a text and it said delivered. Will the person with the cancelled number be able to read that text on their phone as it was delivered prior to shutdown of service, Thanks, just wondering