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I recently cancelled my monthly Koodo plan and I am supposed to get some of my money back. My balance/ bill shows -$18,84 but when I enter my payment information the transaction never goes through. Why is that? 

Where are you entering your payment information in?

 

If you've cancelled your account and a refund is owed, a cheque will be mailed following your final invoice and will arrive within 6 weeks.

If you had pre-authorized credit card payments set up on your account or pre-authorized debit through your checking account, you'll receive your refund back to your credit card (excluding Visa Debit) or checking account respectively in 5-7 business day after your final bill is out.

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